17. Information Society Technologies Programme Knowledge Management “ Made in Europe” Presentation at KM Asia 2002 Suntec International Convention & Exhibition Centre Singapore 16-18 July 2002 Paul Hearn New Methods of Work and Electronic Commerce European Commission
20. Holistic Knowledge Asset Framework Developed by the Know-Net Consortium 1998 – 2000 Enhanced by Knowledge Associates 2001
21. KM Vision Framework 1.Communication Generation 1 2. Collaboration Generation 2 3. KM Processes Generation 3 4.Enterprise Integration Generation 4
22. KM Solutions Overview KM Executive Briefings, Master Classes and Workshops Stage 1 - KM Strategy Planning & KM Audit Stage 2 - Develop the K Based Organisation Knowledge Asset Measurement System High level Frameworks & Portals KM Process/Applications/Components Library Knowledge Server KM Team Roles & Responsibilities Critical K Worker skills What? Why? How? How? Who? Where? When? KM Consulting KM Systems & Tools K Worker Training KM Education
23. “ A competence is the efficient, effective and proper application of skills based on appropriate knowledge ”
24. The link between knowledge, skills, attitude and competencies Knowledge Skills Attitude Academic Competencies Management Source: Upside Down Management Lorriman, Young, Kalinauckas McGraw Hill 1995
89. ORGANISATIONS & ORGANISMS Organisation – Organised bodies which give orderly structure to components
90. ORGANISATIONS & ORGANISMS Organisation – Organised bodies which give orderly structure to components Organism – Entities which take the organised body further by connecting parts that are interdependent and share a common life
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
We see the expansion of information everywhere. Less visible, harder to track, but exploding the same is the expanision of knowledge. The number of scientific articles published each year has been increasing in a steady rise for more than 50 years. Over the last 150 years the number of patent applications has increased. By this rough metric, knowledge is growing exponentially.
Key Messages KA Practice only KM. Transition
Key Messages Move towards creating KM standards Transition Further Reading Knowledge Management – A Guide to Good Practice – PricewaterCoopers, BSI Website – http://www.bsi-global.com
Key Messages No formal, structured way to measure value of K Assets 3 types of Knowledge Asset ▪ Human Knowledge Asset ▪ Structural Knowledge Asset ▪ Market Knowledge Assets Transition
Key Messages Transition
Key Messages Framework to help organisations to start envisioning how the KM strategy might be structured. Transition We will look how we can do this in the next step – knowledge assessment.
Key Messages KA offers a total KM solutions. Transition I hope that gives you a better indication of who we are and what we offer in terms of KM. Lets move to Module 2 and start looking at KM itself.
Key Messages Keywords here are collectively and systematically. KM is about Creating, Sharing and applying Knowledge KM must be linked to the Business Objectives Transition
Key Messages KA Practice only KM. Transition
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages Many organisations offer KM technology solutions. Many are not holistic solutions Transition We have now covered 6 steps and we now turn to the last step of measuring and improve.
What is Digg? Digg is a place for people to discover and share content from anywhere on the web. From the biggest online destinations to the most obscure blog, Digg surfaces the best stuff as voted on by our users. You won’t find editors at Digg — we’re here to provide a place where people can collectively determine the value of content and we’re changing the way people consume information online. How do we do this? Everything on Digg — from news to videos to images — is submitted by our community (that would be you). Once something is submitted, other people see it and Digg what they like best. If your submission rocks and receives enough Diggs, it is promoted to the front page for the millions of our visitors to see. And it doesn’t stop there. Because Digg is all about sharing and discovery, there’s a conversation that happens around the content. We’re here to promote that conversation and provide tools for our community to discuss the topics that they’re passionate about. By looking at information through the lens of the collective community on Digg, you’ll always find something interesting and unique. We’re committed to giving every piece of content on the web an equal shot at being the next big thing.
Key Messages Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages KA Practice only KM. Transition
Key Messages Transition
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages AAR is one technique for capturing learnings and ideas. Systematically asks these questions before, during and after a project. Transition So what do we do with this new knowledge?
Key Messages: KM is a new holistic discipline There are many approaches to KM KM is for everyone Transition: Having gained a better understanding of the different perspectives of knowledge and KM we can see that knowledge is becoming a very important part of organisations that requires to be managed.
Key Messages Transition
Key Messages The day is split into 5 modules. Transition Before we move onto a further understanding of KM looking at the why, the what and the how, lets do cover the objectives of the day.
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition
Key Messages Commitment and participation from Senior Management is vital You need a CKO You must run a pilot. Transition