The Invisible Reference Desk

The Invisible Reference Desk: Virtual Library Service May 26, 2009

What is virtual reference service? ,[object Object],[object Object]

Why should my library offer virtual reference? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What else can we do with virtual reference? ,[object Object],[object Object],[object Object],[object Object]

Virtual Reference Formats ,[object Object],[object Object],[object Object],[object Object],[object Object]

Webliography: Internet Public Library <http://www.ipl.org>

Ask A Service: Rancho Cucamonga Public Library <http://www.rcpl.lib.ca.us/emailref.htm>

Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Instant Messaging ,[object Object],[object Object]

Some IM Services ,[object Object],[object Object],[object Object],[object Object],[object Object]

Contact Center Software ,[object Object],[object Object]

Virtual Reference Product Features ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit by LSSI <http://www.vrtoolkit.net>

[object Object],[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit: Features

[object Object],[object Object],[object Object],[object Object],24/7 Reference <http://www.247ref.org>

[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features

[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features

QuestionPoint ,[object Object],[object Object],[object Object]

QuestionPoint: Costs $4800 $2400 $2000 Non- contributing $4000 $2000 $1700 Contributing Full with Enhanced Communications Full with Standard Communications Global Network Subscribers

QuestionPoint: Standard Features ,[object Object],[object Object],[object Object],[object Object],[object Object]

QuestionPoint: Enhanced Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object]

The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object],[object Object],[object Object],[object Object]

Implementing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Invisible Reference Desk

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