This is the latest installment of the Business Meets IT Webinar series where we discuss the power of an automated self-service portal that can handle user self-service requests, automatic delivery and return of predicted IT services and more. To learn more about the RES IT Store visit www.itstore.com.

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Copyright © 2014, RES Software. All rights reserved. 0113
One Storefront To Rule Them All
Effectively Managing IT Services
Episode 4:

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Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTER
Sean Donahue,
Chief Evangelist
@SeanDo40
#BusinessMeetsIT
Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!

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Today’s Agenda
 Qualification for services
 Services Mixology
 It’s an on demand world
 Adapt to survive? What about Adapt to comply?

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Are You Qualified?
• Evolution of Active Directory
• Beyond AD Groups
• What will you use?
*****Interactive Time*****
What IAM or HCR do you use?

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Identity Warehouse  Data Sources
Collect Qualification Information from Identity Sources
• Authoritative
• Non-authoritative
People Identifiers & Attributes
• Determines Who the User is

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Classification
Data Connections
• Determines Who Should Have Access
Organizational Categories/Criterions
• Determines Why People Should Have Access

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Service Catalog
Complete List of Services
Configure Qualification
• Identity & Role
• Restrictions
• Dependencies
Services

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Deliver and Return Workflow
Workflow Triggers
• Manual (self service)
• Re-provision
• Automatic
Service Subscriptions

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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Compliance and Security
Business Criteria Qualification
Minimize Over-consumerization
Manage Return of Services
Workspace Integration

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Life is On-Demand
What is On-Demand?
Self Service
• Banking
• Airline Tickets
• Gas / Petrol
• Groceries
“IT will stop being the gatekeeper and start becoming the
shopkeeper.”

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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Adapt or die
Context changes and so must services
• Time
• Geo Fence
• Device
• Access Type
• BSSID
• Role

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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How Does RES ___ Work?
4 Operational Phases
6 Technical Steps
1 Continuous Cycle
Decision Delivery Usage Return

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What’s the word on the street?

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Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
 Visit us on www.itstore.com
 Join Upcoming Webinar:
80/20 Breakdown = Predictable IT
CONNECT
WITH
US!
Sean Donahue,
Chief Evangelist
@SeanDo40