Coaching the distance – Increase your Impact with Communication Technology Awareness The coaching community invests in the conference to connect to like minded people who love coaching and want to know more. The session will group them into teams where they can call upon each other to experience their first attempts at new technology. They may need help in walking through the steps. But instead of depending on their family members for technical guidance and support, they now connect with someone from the coaching community and will learn along the way. After the session they will be invited to an additional free-of-charge session where they can acutally use the technology in real time with their own computer and Internet connection in their office. This session will provide an overview and some detail in two areas: 1. Tools and Communiction Technology: what is available in the virtual world? How can coaches benefit from the latest developments in communication technology? What should you use and what shouldn't you use? How can you differentiate yourself from other coaches? This section has two aspects: first we will describe how coaching conversations benefit from video and collaboration tools, such as Cisco webex, Adobe Connect, GoToWebinar, and others. Second, we will provide a toolkit that helps coaches to be present and active in the Internet, such as file sharing in the cloud, instant messaging, blogs, social business networks, on-demand training, and more. We will provide live demonstrations for both sections, so attendees get a look and feel of the functionality. (This assumes we have Internet connectivity. Alternatively, we will record demos in advance). 2. Communication aspects of global coaching: tools are only a vehicle, just as the phone was in the past. Once a connection between a coach and a client has been setup, it requires the full set of coaching competencies to create a trusted environment for the client. How do you establish a trusted relationship in a virtual room? How can high-definition video help to build trust faster? What should be considered when coaching globally? We will start with simple challenges such as time zones and drill deeper into other underlying aspects. Session flow: The session will begin with the story of "coaching the distance" between Germany and the US. We will start the interactions with a call to the audience to tell us what technology software they use today and what their level of acceptance is - both for themselves and for their clients. Then we will poll what software they would like to use. The results of this query will show the variety and literally impossible mountain climb in the technology camp. How do we tackle this dilemma? Then the attendees will be asked to self assess their techno savvy. They’ll be invited to meet at table groups (or stand in the aisles) in order to bring balance between stronger technologist and less savvy technologist and start the tec

1. 1Copyright HPCG® , Sage Strategies 2013
Coaching the Distance –
Increase Your Impact with
Communication Technology Awareness
2013 ICF Midwest Regional Conference
June 20 - 22

2. 2Copyright HPCG® , Sage Strategies 2013
How to Increase my Impact?
Make Friends with Communication Technology
1.! Get Hardware that’s worth it
2.! Master your Software
3.! Troubleshoot like a Pro
4.! Communicate across boundaries

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Core Message
"Grow Your Coaching Impact by Leveraging
Communication Technology "

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Why should I care?
Your Vision as a Coach

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How does this help in my Life?
Circle of Influence
Google Maps

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How does this Help in my Life?
Circle of Influence
Google Maps

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Communication Technology:
Trends for 2020
Always connected
(unless offline by choice)
3D / HD Video everywhere,
interactive TV
1 GB bandwidth for
each household
Augmented Reality
Targeted advertising in
conjunction with social
networks
All phones will become
“smart”
We will Do work,
not go to work
Local and remote
collaboration
are considered equal
Source: Cisco Systems, 2011

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Get Hardware That’s Worth It
Categories:
–! Telephone
–! Smartphone
–! Computer
–! Tablets
–! Webcam
–! Internet access
–! Accessories

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Before and After

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Communication Technology
What would you like to use?
Phone PC/Mac TabletSmartPhone
•! What do you use today?
•! How does it link with your vision as a coach?
•! What would you like to try?

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What Do You Really Need?
•! Who is your Target Audience?
•! How does this affect the technology need?
Millennial /
Gen Y / Gen C
(15 to 32)
Gen X
(33 to 44)
Traditional or
Greatest Gen
(65 +)
Baby Boomer
(45 – 63)

12. 12Copyright HPCG® , Sage Strategies 2013
How to Increase my Impact?
Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries

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Master the software
Ride the Learning Curve
Performance
Number of learning attempts
slow
start
strong
acceleration
mastery
ideal learning curve
new
technology

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Collaboration Tools
What’s out there?
(audio only)

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Webex Demonstration

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How to Increase my Impact?
Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries

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Troubleshoot like a Pro
Murphy’s Law - “Anything that can possibly go wrong,
does”

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Trust Killers
Be aware of software bugs

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Where Everyone Fails!
The World Clock

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Troubleshooting Demonstration
How to get started – and how to grow
1.! Internet connectivity: always connected
2.! Master audio and video
3.! Be familiar with one collaboration tool

21. 21Copyright HPCG® , Sage Strategies 2013
Core Message
"Grow Your Coaching Impact by Leveraging
Communication Technology "

22. 22Copyright HPCG® , Sage Strategies 2013
How to Increase my Impact?
Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries

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Behavioral Etiquette
Build Trust Virtually

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Cultural Aspects & Technology
Verbal Communication Patterns

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(Virtual) Coaching Presence
Success
Results
Increase Awareness
Effective Coaching
Etiquette + Behavior ! Maintain Trust
Rapport ! Build Trust

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Take
away
We promised! you receive!

27. 27Copyright HPCG® , Sage Strategies 2013
Core Message
"Grow Your Coaching Impact by Leveraging
Communication Technology "

28. 28Copyright HPCG® , Sage Strategies 2013
Patricia Weiland Bio
•! Patricia Weiland brings over 25 years of hands on experience inside and in
service to Fortune 100 organizations to her role as a Consultant and
Professional Coach. Ms. Weiland coaches key global stakeholders in senior
level executive and professional positions facing strategic, behavioral and
productivity issues. Ms. Weiland consults with leaders at all levels on team
and employee development plans at to identify, assess and improve
leadership skills in organizational competencies increasing engagement and
contribution. Weiland finds that coaching is uniquely positioned to attend to
leaders in global enterprises with leaders in remote locations who face
situational challenges while maintaining strong connections to the ideals
and corporate wide goals and initiatives.
•! Ms. Weiland holds a master’s degree in Organizational Management
Development from Fielding Graduate University and a B.A. in
Communications from University of Wisconsin. Weiland is a PCC with the
International Coach Federation and certified to administer MBTI and DISC.
•! www.sage4change.com

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Ralf Wolter Bio
•! Ralf Wolter is a senior leader and coach with 25 years of global experience
in building and leading global and virtual teams in large corporations. Due to
strong communication and presentation skills, Ralf consistently achieves
high scores at public presentations, events, and conferences.
•! As a motivational and professional speaker, Mr. Wolter has presented topics
such as leadership, innovation, the future of technology and related
implications for business and communication, developing the next
generation of leaders, and the future of coaching. In addition to developing
people, he enjoys being a technology futurist, combining visionary thinking
with a practical hands- on approach to apply networking and communication
technologies for shaping the future of coaching and training. Ralf's specialty
is combining coaching, consulting, leadership and creativity with a passion
for developing people. He is enthusiastic about developing the next
generation leaders through high-performance career coaching and training.
In addition to developing people, Ralf enjoys being a technology futurist,
combining visionary thinking with a practical hands-on approach to apply
networking and communication technologies for shaping the future of
coaching and training.
•! www.hpcg.eu

30. 30Copyright HPCG® , Sage Strategies 2013