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Communication skills development

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Communication Skills
 
 
Communication is a series of experience of Seeing Touching Listening Smelling
Communication Skills ,[object Object],[object Object]
Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
Most Common Ways to Communicate ,[object Object],Speaking Writing Body Language
Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Semantic Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
Johari Window Open Blind Hidden Unknown Unknown to Others Known to Others Named after creators Joseph Luft and Harry Ingham Get Feedback Disclose Known to Self Unknown to Self
Emotional Or Psychological Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organization Barriers ,[object Object],[object Object],[object Object],[object Object]
Personal Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
Communication code scheme
Communication Involves Three Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Verbal Messages ,[object Object],[object Object],[object Object],SENDING MESSAGES
Paraverbal Messages ,[object Object]
Nonverbal Messages ,[object Object],Facial Expression Postures and Gestures
NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
 
[object Object],[object Object],[object Object],[object Object],[object Object],Hello!!
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
EYE CONTACT
E YE C ONTACT ,[object Object],[object Object],[object Object]
E YE C ONTACT ,[object Object],[object Object]
E YE C ONTACT ,[object Object],[object Object],[object Object]
FACIAL EXPRESSIONS
F ACIAL E XPRESSIONS ,[object Object],[object Object],[object Object]
F ACIAL E XPRESSIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
F ACIAL E XPRESSIONS ,[object Object],[object Object]
F ACIAL E XPRESSIONS ,[object Object],[object Object],[object Object]
F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
 
RECEIVING MESSAGES ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Key Listening Skills
What makes a good communicator? Clarity Integrity Timing Adequacy
How do you develop your communication skills? Explore the related skills
Tips to good communication skills ,[object Object],[object Object],[object Object],[object Object],[object Object],At Last
Effective Communication . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Winners never quit, Quitters never win .
Questions
Thanks
Mr. Rajib Kumar jena Rajib kumar Campus : Shiksha Vihar, Baranga-Khurda Rd., Chandka, Bhubaneswar: 754 005 Phone: +91 674 2111204, 07, 08 Asian School of Business Management, Bhubaneswar e-mail : [email_address] : [email_address] Mobile : +91 9438412802 Developed for Business Communication by …

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Communication skills development

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  • 4. Communication is a series of experience of Seeing Touching Listening Smelling
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  • 6. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
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  • 11. Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
  • 12. Johari Window Open Blind Hidden Unknown Unknown to Others Known to Others Named after creators Joseph Luft and Harry Ingham Get Feedback Disclose Known to Self Unknown to Self
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  • 16. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
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  • 22. NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
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  • 36. F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
  • 37. F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
  • 38. F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
  • 39. F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
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  • 43. What makes a good communicator? Clarity Integrity Timing Adequacy
  • 44. How do you develop your communication skills? Explore the related skills
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  • 47. Winners never quit, Quitters never win .
  • 50. Mr. Rajib Kumar jena Rajib kumar Campus : Shiksha Vihar, Baranga-Khurda Rd., Chandka, Bhubaneswar: 754 005 Phone: +91 674 2111204, 07, 08 Asian School of Business Management, Bhubaneswar e-mail : [email_address] : [email_address] Mobile : +91 9438412802 Developed for Business Communication by …