1. HBO PRESENTATION

2. Provide Information & demonstrate
Influence
an intention to help them do better.
Change their approach or do
Recognize and Reward
something different.
Improve Work Quality Open and honest dialogue.
Building Working Prevent Guess work about
Relations performance.
Clarify the what, how, why and when
Clarify Expectations
of jobs and tasks.
Influence Motivation Let people know you have noticed.
Provide unambiguous information
Manage Performance
on performance standards.

3. Things to Remember
 Submissive - Avoid raising the topic or raise it very Tentatively.
Aggressive - Getting angry to raise the topic in an abrupt or
heavy – handed manner.
 Assertive – Viewed as constructive to get the desired change in
the way a person carries out a particular aspect of
his job.

4. The constructive criticism should be sandwiched between two
layers of positive comments.
Compliment
Complaint
Compliment

5. Circumstance : What was the situation?
Action : What was done ?
Result : What was the consequence ?
What could be done differently ?

6. Things to Remember
 Clarify with examples.
 Do not let it be personal attack.
 It is OK to disagree assertively.
 Ensure feed back cycle is completed.
 Do not React.

7. Things to Remember
 Ensure that a formal meeting has been scheduled & give enough
time for preparation.
 Avoid distractions, meetings, phone calls.
 Be open & listen tentatively.
 Focus on facts rather than perceptions, putting aside past
prejudices in order to get an objective view of performance.
Maintain confidentiality of data.
Mutually appreciate the engagement & commitment.