http://qualitymanagementsystem.com/top-5-reasons-to-implement-a-quality-management-system/
Like any business decision, there has to be some good reasons for implementing a Quality Management System (QMS). Some people think that total quality management through quality management systems are a never-ending expense that businesses have to engage in to ensure products or services are not defective or meet basic requirements.
A proper QMS, however, delivers real value and benefits to the organization. Let review the top reasons for implementing a Quality Management System.
2. Quality Management Systems (QMS) for Total Quality Management Systems (QMS) for Total
Quality Management
A never ending expense? A never-ending expense?
Real value and benefits
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3. Every business has goals including: Every business has goals, including:
◦ customer service,
◦ fulfillmentfulfillment,
◦ sales,
◦ Purchasingg
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4. Establish goals for operational sectors Establish goals for operational sectors
Measure the performance
Review the effectiveness Review the effectiveness
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5. Business ultimate objective: to satisfy the Business ultimate objective: to satisfy the
customers
How well the business deliver customer How well the business deliver customer
expectation?
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6. Proper QMS implementation prioritized Proper QMS implementation prioritized
customer satisfaction
Encourage customer feedback Encourage customer feedback
Manage the information to improve customer
satisfactionsatisfaction
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7. Compliance to standards and regulations is Compliance to standards and regulations is
one of the biggest challenges
Difficulty in conforming to the requirements Difficulty in conforming to the requirements
Compliance is less of a challenge when
integrated into QMSintegrated into QMS
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8. Compliance can be built into the QMS Compliance can be built into the QMS
Including:
◦ Documentation system◦ Documentation system
◦ Internal auditing program
◦ Measurement andMeasurement and
reporting system
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9. Clear business objectives and priorities Clear business objectives and priorities
Employees role in in fulfilling them
Constantly shifting priorities creates a Constantly shifting priorities creates a
negative culture
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10. QMS requires goals and priorities are QMS requires goals and priorities are
◦ Established
◦ CommunicatedCommunicated
◦ Aligned with operations
Gives employees confidence Gives employees confidence
Promotes a positive
work atmospherework atmosphere
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11. Poor documentation is a common issue Poor documentation is a common issue
Critical processes and objectives are unclear
Puts organizational success at risk Puts organizational success at risk
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12. A QMS helps to define document systems A QMS helps to define document systems
Activities and processes are clearly recorded
Documentation become available Documentation become available
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13. Continual improvement Continual improvement
Total quality management is not an ongoing
expenseexpense
Total quality management is valuable asset
T t l lit t d li l Total quality management delivers real
results
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