How to create a quality management plan

 Quality management plan can help:
◦ Identify gaps in customer expectations
◦ Determine where corrective action is necessary
◦ Provide a system for continuous improvement

QualityManagementSystem.com

 Involve everyone in the organization
 Begin with the senior management team
 The management team are:
◦ The driving force
◦ Providing resources
◦ Providing support and motivation


 Collect and gather all:
◦ Policy and procedures manuals
◦ Any quality data reports
◦ Information on returns rework, etc.
◦ Information on
lost productivity


 Examine:
◦ Customer feedback
◦ Surveys
◦ Emails
◦ Social network posts
p
 Look at:
◦ Previous audit reports
p
◦ Frequency and extent of warranty work
◦ Corrective actions


 What Your Customers Want:
◦ What they like
◦ Why do they buy your products or services
◦ Feedback on current product or service quality
 Do some benchmarking
with competitors


 Compare baseline information to customers’
customers
needs
 Identify the gap
 Create a quality team
 Understand h
U d t d where quality needs i
lit d improvement t


 Gather your data and information
 Identify the weaknesses in current QMS
 Compare to an established system such as
system,
ISO 9001


 Based on the gap analysis findings
findings,
brainstorm ideas for quality improvements
 The findings and recommendations become
the quality management plan
 Report to senior management for
implementation


How to create a quality management plan

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