Having the latest and best product knowledge helps OEMs improve service and product quality and optimize customer value. But how do manufacturers get this vital product information? A product-centric approach to warranty and contract management can be key.

1. 6 Steps
to Better
Warranties
and Contracts
for Increased
Customer Value
PTC Service Lifecycle Management

2. Think bigger. Manage strategically.
Outperform competitively.
1

3. Grab the gain and ditch the pain.
How? By breaking down the silos.
2

4. 6 Steps to Better Warranties and Contracts for
Increased Customer Value
Benchmark to measure warranty and
contract management performance.
3

5. 6 Steps to Better Warranties and Contracts for
Increased Customer Value
Map out the warranty and contract
management lifecycle. At center: the product.
4

6. 6 Steps to Better Warranties and Contracts for
Increased Customer Value
Align warranty and contract processes with the
as-maintained BOM.
5

7. Bring it all together. Close the loop on
warranty and contract management.
6

8. See why a product-
centric warranty and
contract management
approach is key to the
latest and best product
knowledge
View the
Whitepaper