Business and IT leaders know well that education and
training are essential to the success of technologybased
solutions. Product Lifecycle Management (PLM)
is no exception. If managers and end users don’t learn
and adopt new ways of working with PLM solutions, the
best software in the world is of little value.
All too often, however, companies short-change investments in programs
to ensure adoption of their new solutions...
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Four Keys to Ensuring PLM Adoption
1. Global Services Insights
Four Keys to Ensuring
PLM Adoption
Business and IT leaders know well that education and
training are essential to the success of technology-
based solutions. Product Lifecycle Management (PLM)
is no exception. If managers and end users don’t learn
and adopt new ways of working with PLM solutions, the
best software in the world is of little value.
All too often, however, companies short-change investments in programs
to ensure adoption of their new solutions.
The justifications for minimizing adoption budgets often sound plausible:
Our people can figure it out themselves; the tool is not that complicated;
we’ll train a few super users and let them train everyone else.
But the consequences of under-funding can be dramatic. New processes
are ignored, paid-for licenses go unused, duplicative work and error
rates continue, and promised performance gains fail to materialize.
Adequate budgets are part of the answer. Industry benchmarks suggest
that companies dedicating at least 15 percent of overall PLM investments
to adoption programs receive far more business benefit than companies
that fail to meet that threshold.
Just as important, though, is how you invest.
About the Research:
PTC Global Services and Tech Clarity, an analyst firm that specializes in product life cycle management, interviewed 190 senior business and IT leaders in April
2012 about their experiences with PLM. The goal of the telephone survey was to understand key success factors in planning, implementing, and adopting PLM
solutions in complex manufacturing environments.
The survey highlighted four issues: PLM strategy and approach, programmatic challenges, implementation and adoption techniques, and adoption. Survey
participants included representatives of a wide range of manufacturing companies across Europe and North America, including automotive, aerospace, industrial,
and consumer products.
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