What do today's restaurant workers really look for when looking for a job? Just how important are mobile and career mobility to keeping them happy? Where's the best place to start making changes? Play our on-demand webinar to get exclusive insight into the minds and motivations of your newest workforce from leading HR/talent guru, Steve Boese, and to: - Define Gen Y+Z workers and what's so different about how you need to manage them -Find out when to prepare for talent surplus and talent scarcity over the next few years - Learn which benefits have the biggest impact and where to focus your recruiting - See examples from "Best Places to Work"-type companies and why they work so well - Get specific recruiting and retention tips that'll cut costs and maximize guest satisfaction

1. What Really Works
for Today’s
Restaurant Workers!
Understanding Gen Y+Z Employees to
Maximize Your Restaurant’s Recruitment,
Retention and Revenue!
Wednesday, June 11!

2. Steve Boese!
Co-Chair, Blogger, Editor & More!
HR Technology Conference, !
HR Happy Hour!
Tim Dillon!
Director of Workforce Solutions!
PeopleMatter!
Today’s Presenters!

3. 2 ways to think about the future!
• Incrementally different & indistinguishable from the
present!
• Almost unrecognizable from today!
“The future will be new enough that we will be
uncomfortable, we will be unprepared.”!

4. What does that mean for the HR/
Talent professional!
• New ways of
working !
• New sources of
talent !
• New technologies!

5. Agenda!
• Big work place trends!
• Are there really differences!
• Attraction!
• Retention!
• Management!
• Wrap-up, Q&A!

6. BIG TRENDS!Believe the hype. Mostly.!

8. Rapid pace of change!

10. Technology adoption!

11. What’s happening in the workplace?!

12. Multiple generations at work!

14. Contingent workers on the rise!

15. But right now, markets are tightening!

16. Implications for HR/Talent!
• Technology proficiency !
• Workforce composition!
• Talent scarcity!
• Employee development !
• Extended enterprise!

17. ARE THERE REALLY
DIFFERENCES?!
I’m going to say “Yes”!

19. Everyone is the same. And different.!
• Each of us is unique. Just like everybody
else.!
• But generational experiences, roughly
translating to ‘life stages’ help us to connect,
understand, and reach people!
• Some fundamental and shared life
experiences shape these characteristics!
• Allows organization to build capability and
strategy to match with expectations and
needs of the next generation workforce!

20. The 3 most important things to
know about the modern employee!
• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they
are often ‘tech dependent’ as opposed to ‘tech savvy.’!

21. The 3 most important things to
know about the modern employee!
• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they
are often ‘tech dependent’ as opposed to ‘tech savvy.’!
• They will have anywhere from 15 - 20 different jobs
throughout their working lifetimes. The average millennial
expects to remain in a given job less than three years. They
watched their parents sacrifice for the company and get
burned too often.!

22. The 3 most important things to
know about the modern employee!
• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they
are often ‘tech dependent’ as opposed to ‘tech savvy.’!
• They will have anywhere from 15 - 20 different jobs
throughout their working lifetimes. The average millennial
expects to remain in a given job less than three years. They
watched their parents sacrifice for the company and get
burned too often.!
• Their parents raised them to feel ‘special’, to be rewarded for
trying, (and even just showing up), and where winning and
losing were often not all that important.!

23. How does that translate for me?!
• Find/a(ract
• Reten/on
• Development
• Leadership!

24. ATTRACTION!

25. Sounds like a great job!

26. What are modern workers seeking?!
Top
5:
Learning
and
development
Flexible
work
$$$$
Benefits
(yes,
this
is
imporant)
Perks
Fun!

27. Talent attraction strategies!
• Social
• Mobile
• Culture
• Referrals!

28. Who’s doing it right?!
• Community
•
Commitment
• Con/nuous
Learning!

29. RETENTION!

30. What
happened
to
the
book?

31. Stay/Go Levers
!
• Work/Life
Integra/on
• Con/nuous
Learning
• Technology
Influence
• Short
and
Long
Term
View
• Cash!

32. Retention Opportunities!
• Personaliza/on
• VIP
Access
• Invite
the
Parents

33. MANAGEMENT!

34. Your next boss is like, 26!!

35. Modern Leadership!

36. The successful modern manager!
• Mentor
• Coach
• Conductor
• Rebel
• Trust
Agent!

37. Closing Thoughts!
• Empowerment !
• Purpose !
• Personalized Experience !
• Flexibility !
• Transparency!

38. How do you get your HR
organization and your
leaders to think about HR,
technology, and people with
a slightly longer view?
!

39. DEMO!

40. Q & A!

41. More Questions!
steveboese@gmail.com!
steveboese.squarespace.com!
HRTechConference.com!
hrhappyhour.net!
Twitter: @SteveBoese!
LinkedIn: linkedin.com/in/steveboese!