Integria IMS is a software that let you to easily organize all of your critical business processes from a single application. This includes project management, customer support, knowledge management, file distribution, automated inventory and CMDB, HHRR management and a complete CRM with some ERP features.

2. “Control, manage, optimize”

3. 1
WHAT IS INTEGRIA
IMS AND WHAT IS IT
USED FOR?

4. WHAT IS INTEGRIA IMS?
“Integria IMS is a software that let you to easily organize
all of your critical business processes from a single
application”

5. WHAT IS IT FOR?
Integria IMS provides an integrated solution for
SME’s through which you can:
Provide a support
service or helpdesk
Manage all your
proyects
Manage customers
and vendors
Manage your asset
inventory
Manage your
knowledge

6. 2
HELPDESK AND
SERVICE SUPPORT

7. HELPDESK &
SUPPORT
> Multitenant and multiuser, with profiling.
> Ticket customization.
> Limitation on number of tickets per
customer.
> Complete configuration of SLA.
> 100% Web. Apps for Android and iOS.
> Self customization: API and extensions
available.

8. HELPDESK &
SUPPORT
> Complete customization on reports, with
several metrics and graphs.
> Project management and tickets can be
related.
> You can follow tickets by owner, status, group,
type of problem, etc.
> Custom defined scheduled reports in your
email inbox. Open database model for custom
SQL reports.

9. HELPDESK &
SUPPORT
> Complete email operation (creation,
update, attach, reply...).
> Automated user creation form email
ticketing system.
> Complete email tracking of each
support case.

10. SUPPORT TICKETS DASHBOARD

11. TICKET DETAILED VIEW

12. TICKET SEARCH

13. TICKET TRACKIND DETAILS

14. 3
PROJECT
MANAGEMENT

15. PROJECT
MANAGEMENT
> Activity notification by email.
> Cost calculation per role and reported
work units.
> Automated cost calculation, and progress
report, per user, per project and task.
> Realtime reports, customized and
scheduled by email (in pdf).

16. PROJECT
MANAGEMENT
> Calendars for holiday, sick leave and
telecommuting management.
> Agenda and non-working days
customized calendar.
> Individual task management.
> Mobile interface (Android, iOS).

17. GANTT REPORT FOR PROJECTS

18. TIME DISTRIBUTION IN A PROJECT

19. TASK MANAGEMENT / STATUS

20. PROJECT DETAILED VIEW

21. 4
INVENTORY

22. GREAT
FLEXIBILITY
> Multiple relationship between inventory assets.
> Access control per object.
> Tracking changes on each object.
> Contacts and companies can be associated to
each inventory object.
> You can see all incidents related to an specific
object.
> Import/export by CSV and/or Web API.

23. AGENTS
SUPPORT
> Cross platform agents supported to get
information directly from computers:
Windows, Linux, Mac OS, Android, etc.
> Agents will update the inventory information
automatically for you, using a scheduler.
> You can expand the information they gather
by writing your own customized scripts.

24. CUSTOMIZED
INVENTORY
> Information fields are customizable.
> External SQL tables can be used to crossload information for a field.
> Visible fields are customizable.
> Validated, unique fields.
> Tree hierarchical view.
> Custom SQL reports.

25. INVENTORY OBJECT DETAIL

26. HIERARCHY INVENTORY VIEW

27. INVENTORY SEARCH

28. 5
CUSTOMER
MANAGEMENT

29. INTEGRATED
MANAGEMENT FOR
COMPANIES
> Customizable company roles: clients,
providers and partners.
> Non-payment management, contract
expiration and documentation.
> Business opportunities integrated with
companies.
> Possibility of associationg companies and
contacts with inventory .

30. ADVANCED
BILLING
SYSTEM
> Support for multiple currencies and tax rates.
> Bills overview: pending, paid or canceled.
> Customized invoices with your company logo.
> PDF invoices for printing or mailing.

31. MARKETING AND
ADVERTISING
CAMPAIGNS
> Manage delivery of newsletter by email
(html).
> Delivery statistics and campaign display.
> ROI calculation.
> Status of campaign’s business
opportunities.

32. BUSINESS
OPORTUNITIES
MANAGEMENT (LEADS)
> Full sales pipeline management.
> Creation of new opportunities by email,
Web form or Web API.
> Statistics and custom reports (pipeline,
conversion ratio, etc).
> Email activity management with
customizable templates.

33. BILLING REPORT VIEW

34. LEADS REPORT

35. LEAD PIPELINE VIEW

36. LEADS SEARCH VIEW

37. 6
KNOWLEDGE
MANAGEMENT

38. KNOWLEDGE
BASE
> Articles/solution system for self-support.
> Multi-language.
> Allows articles pdf exportation.
> Customizable with types and categories.

39. ONLINE
DOCUMENTATION
SYSTEM (WIKI)
> It has a complete metasyntactic
system Wiki alike.
> Restricts read/write access per user
per page.
> Incorporates a complete Wiki syntax
and searches.

40. DOCUMENT
AND FILE
MANAGEMENT
> System to publish ans share resources.
> Managing access and permissions.
> Allows public access to content from
outside the application.
> Categorizable, with search, filters, etc.

41. MAIN ADVANTAGES
That make Integria IMS an essential tool for your
business
1
2
3
Everything in
one tool
Compatibility with
all your processes
Access
anywhere
4
5
6
Highly
customizable
Excelent quality/
price ratio
Easy integration with
other software

42. LICENSE & VERSIONS
available for Integria IMS
OPENSOURCE
ENTERPRISE
FREE
UNLICENSED
WITHOUT TECHNICAL SUPPORT
LIMITED FEATURES:
configuring user accesses,
tickets, inventory, reporting,
etc.
ANUAL FEE
PER-USER LICENSE
8x5 ó 24x7 TECHNICAL SUPPORT
ADVANCED FEATURES:
configuring user accesses,
tickets, inventory, reporting,
etc.

43. OFFICIAL TRAINING
Imparted by qualified staff from Ártica ST
Official Integria
IMS training
Specific training to
gain full advantage of
the tool.
Specialized
courses
Extension development
Application data model
Inventory customization

44. For further information:
c/ Alberto Aguilera 7, 3ºD
(+34) 91 559 72 22
info@artica.es
www.integriaims.com