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Users And Business Functions Of Applications

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Ovidiu Von M

A user is the most important part of any computer system. Designers must understand users' needs, characteristics, and how they interact with computers. Poor design can lead to user confusion, frustration and ineffectiveness. It is important to understand individual differences, skill levels and how users' needs may change as they gain experience with a system. Gaining this understanding requires talking to and observing users.

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Users of a system ,[object Object],[object Object],[object Object],[object Object]
Designers should: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Troubles with computers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Psychological responses to poor design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Physical responses for poor design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People and their tasks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Important human characteristics in design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perception ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Memory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Memory (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Memory (continued) ,[object Object],[object Object],[object Object],[object Object]
Information processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mental models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Movement control ,[object Object],[object Object],[object Object],[object Object]
Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Skill ,[object Object],[object Object],[object Object],[object Object],[object Object]
Individual differences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
System experience ,[object Object],[object Object],[object Object],[object Object]
Novice users in business systems ,[object Object],[object Object],[object Object]
Expert users in business systems ,[object Object],[object Object],[object Object],[object Object]
Users on the Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
User’s knowledge/experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obligatory or arbitrary use ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obligatory or arbitrary use (continued) ,[object Object],[object Object],[object Object]
Arbitrary use ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
User’s psychological characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
User’s physical characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gaining an understanding of users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Understand the business function ,[object Object],[object Object],[object Object],[object Object]
Direct techniques for determining requirements Individual face-to-face interview Traditional focus groups Usability laboratory testing Telephone interview or survey Observational field study REQUIREMENTS
Indirect techniques for determining requirements Marketing and sales Electronic survey or questionnaire E-mail or bulletin board Paper survey or questionnaire Electronic focus group REQUIREMENTS Competitor analysis
References ,[object Object]

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  • 31. Direct techniques for determining requirements Individual face-to-face interview Traditional focus groups Usability laboratory testing Telephone interview or survey Observational field study REQUIREMENTS
  • 32. Indirect techniques for determining requirements Marketing and sales Electronic survey or questionnaire E-mail or bulletin board Paper survey or questionnaire Electronic focus group REQUIREMENTS Competitor analysis
  • 33.