Center for Technology in Government by Dr. Theresa Pardo

1. Dr. Theresa A. Pardo Center for Technology in Government University at Albany, State University of New York www.ctg.albany.edu [email_address] +1 518-442-3892

5. Practice innovations through research partnerships Venues for Research Improvements in Practice Practical Problems of Government Practitioner skill and knowledge Academic skill and knowledge

6. “ What is technically possible may not be organizationally feasible or politically or socially desirable.” “ Advanced IT applications in government must integrate policies, processes, information, and technology.” CTG Addressing the quintessential underlying problems of ICT use in government

8. Building an Open Government Plan A Public Value-Based Strategy

10. A common view of public returns The Investment A Better World Good things happen

18. Systematic Approach to OG

19. Support Choice Making About Investments in OG

22. Social Media, Citizen Engagement, and Government

25. Source: Eight Essential Elements of Social Media Policy, Center for Technology in Government, 2009

28. CIOP Social Media Policy Covers Employee Access Official Use Professional Use Personal Use Account Management Official Use Professional/ Personal Use Acceptable Use All Use Employee Conduct Official Use Professional/ Personal Use Security Citizen Conduct Official Use Legal Official Use Professional/ Personal Use Acceptable Apps Official Use Professional Use Personal Use Public Affairs led the drafting of policy statements Social Media Policy Working Group Drafted All Use General Counsel led the drafting of policy statements OCIO led the drafting of policy statements Drafting Policy Statements Citizen Conduct Professional/ Personal Use Content Professional Use Personal Use Official Use

30. Coordinating Policies in the DOT Duration: Flexible Duration: Two Weeks Duration: Two Weeks Upon completion of reviews, DOT CIO performs final review and approvals

35. Dr. Theresa A. Pardo Center for Technology in Government University at Albany, State University of New York www.ctg.albany.edu [email_address] +1 518-442-3892