One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.
Gift of feedback ... See the world in a new way and help others in a way they can hear
Issue: why feedback?
We don’t know what we don’t know - Johari’s window Perspective .... speak every day - how our ideas received .. impact
what we acknowledge gets repeated ....
Use repair mechanisms - soften the message - Focus on the process; not the content ⋅ “Please let me finish” ⋅ “We’re getting off the topic” see your partner’s words as information strongly expressed.
Psychologists Dr John Gottman, Barbara Fredrickson, PhD, and organisational psychologist Marcial Losada, PhD have proven that a ration of at least 3 positive to 1 negative statements is necessary to create a successful relationship in our personal and business lives. Whether in relationships with clients, co workers or as speakers ... feedback is essential ... Balanced feedback - allows growth - is a skill
Perspective
5 A’s 1 E
Unfortunately weighted on side of negatives
I feel - rather than you should
Balanced feedback - think TM evaluation
what you acknowledge gets repeated
Feedback is impact on person ... not speaking for all people
I feel - rather than you should
Balanced feedback - think TM evaluation
Encourage to positive change, you can hear and act on Many opportunities to change
shift perspective Step by step ...
Encourage to positive change, you can hear and act on Many opportunities to change
shift perspective Step by step ...
What I liked - example ... specific x3
what we acknowledge gets repeated
Demonstrates listening skill ... awareness of whole person
Too many improvements are overwhelming
Drs Gottman, Losada, Frederickson minimum 3:1
What I liked - example ... specific x3
Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
What I liked - example ... specific x3
Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) Waving hands bad - not helpful What I liked most
Feedback Encourages enables them to hear and act on information
shift perspective
What I liked - example ... specific x3
Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
What I liked most