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the new normal of marketing and communications Culture in Transition
Background ,[object Object],[object Object]
Background ,[object Object],[object Object]
we’re also immature
Our Chops ,[object Object],[object Object],[object Object]
cool
65.8%
[object Object]
So what’s up with the notion of brands (writ large) with younger North Americans? ,[object Object],[object Object],[object Object]
Unprecedented.   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who invented.. …google? …facebook? …myspace? …youTube?
[object Object],[object Object],[object Object]
In Control of Technology In Control of the Culture In Control of Their Lives and Communication
update
Feelings about technology.
[object Object],[object Object],[object Object],[object Object],[object Object],n=2,204 Canadian Youth  9-34, Ping National Study, Summer 2008 Online dominates. Average h ours spent with various media   Total 9-13 Total 14-18 Total 19-24 Total 25-29 Total 30-34 Listening to the radio 3.8 5.5 3.1 7.1 8.3 Listening to a radio station with an online broadcast 0.8 0.9 1.0 1.4 1.7 Listening to a online-generated radio station 0.3 0.4 0.5 0.5 0.6 Listening to satellite radio 0.4 0.5 0.3 0.6 1.3 Reading a daily newspaper 0.5 1.3 1.9 2.0 1.9 Reading a local weekly newspaper 0.4 0.8 0.8 0.9 1.0 Reading a magazine 1.9 1.6 1.2 1.3 1.3 Riding public transit 0.7 3.1 4.8 1.9 1.4 Using the Internet for news and entertainment 4.8 7.8 9.1 8.4 8.8 Using the Internet for work or studies 2.9 7.1 10.4 8.6 8.2 Using the Internet to communicate including social networking 4.4 10.9 10.6 7.1 7.2 Using the Internet to blog 0.7 1.6 1.1 0.7 0.7 Watching television 11.7 9.3 8.2 12.3 14.7
[object Object],[object Object],[object Object],Q23. “ Please tell us how much you agree or disagree with the following statements regarding technology, with 1 being strongly disagree and 5 being strongly agree.”  Base: N = 2357, 14-34 year olds, Ping National Study, Spring 2009
[object Object],[object Object],[object Object]
Need it. Want it. Gotta’ have it. Q2. “ There are many sources you can turn to when researching for technology. Please select the three you trust the most?”  Base: N = 2357, 14-34 year olds, Ping National Study, Spring 2009 Technology items most wanted by 9-34 year olds include smartphones, PVRs, laptops, and high end TVs. The trend towards preferring laptops over desktop computers remains solid. I own this It’s in my home I want this DVD Player   39% 53% 4% High-Speed Internet (DSL)   28% 61% 6% Desktop Computer   33% 43% 7% Digital Camera   51% 34% 10% Video Game Console   45% 31% 9% Portable MP3 Player or iPod   43% 17% 18% Laptop Computer   29% 25% 24% Digital Cable   15% 37% 16% Satellite Television   7% 24% 20% Personal video recorder (i.e. PVR, DVR, TiVo)   11% 21% 34% Plasma TV or LCD TV   14% 32% 34% HDTV   10% 26% 34% PDA or smart phone (i.e. Blackberry, Treo)   11% 12% 34% VoIP (Voice Over Internet Protocol)   5% 8% 14%
Q4. “ Please tell us which brand comes first to mind when you think of…?”  Base: N = 2693, 9-34 year olds, Ping National Study, Spring 2009 48 % 29% 34% 71% 30% 16% 13% 12% 12% 43% 24% 22% Plasma or LCD TVs MP3 Players Laptops Video Consoles GPS Digital Cameras Mobile Devices
Mobile phones.
[object Object],[object Object],[object Object],Q1. “ We are interested in finding out what kinds of technologies you own or use. ”  Base: N = 2693, 9-34 year olds, Ping National Study, Spring 2009
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],Q13. “ Please let us know what items you download regularly to your mobile device. Select all that apply.” Q15. “What features do you use on your mobile phone? Please select all that apply.” Base: N = 2357, 14-34 year olds, Ping National Study, Spring 2009 DL to Mobile Female Male Ring tones 70% 55% Games 43% 49% Music 34% 37% Pictures 33% 32% Apps 19% 24% Videos 7% 10% Trailers 4% 10% Software 3% 14% Books 3% 12% TV shows 3% 4% Movies 3% 9% Commercials 1% 3% Essays 1% 3%
Computer usage.
[object Object],[object Object],Q19. “Is your home a wifi network? ” Base: N = 1215, 14-34 year olds, Ping National Study, Spring 2009
Downloading and streaming.
[object Object],[object Object],[object Object],Q19. “ What percentage of songs that you download is:” Base: N = ####, 14-34 year olds who download, Ping National Study, Spring 2009
[object Object],[object Object],Q5. “ In the last week, which ways did you watch TV programs?” Q6. “ Please tell us how much you agree or disagree with each of the following statements about streaming video” Base: N = 2357, 14-34 year olds, Ping National Study, Spring 2009 Top 2 Box Female Male It doesn't matter whether I watch it on TV, at the movie theatre, on my computer or on my mobile phone it just matters that I like the content 46% 52% I'm more likely to download or stream a television program than watch a program through video-on-demand (VOD) 33% 42% The future of television and video content is through broadband / internet networks 31% 43% I really don't mind seeing more product placement in television programming if it means being able watch shows over the internet for free 31% 38% Television networks are behind the times in terms of keeping up with how young Canadians watch television 25% 38% I am more likely to watch a user-generated video (like something uploaded on Youtube) than a programmed show that can be 21% 29% Assuming they are both of the same quality, I would rather watch a television program streamed on the computer than on my television set 18% 23% I regularly watch programs that air only over the internet 8% 15% I watch content streamed to my mobile device. 4% 10%
n=1,762 Canadian Youth  14-34, Ping National Study, Summer 2008 Now. Where to reach them. Best Places to Advertise to People Your Age   Total 14-18 Total 19-24 Total 25-29 Total 30-34 On television 76% 82% 74% 73% On popular web sites or portals 61% 69% 64% 58% In stores and other venues where younger-oriented oriented products are sold 57% 66% 61% 51% In your school or on your campus 56% 70% 69% 46% In popular magazines 55% 64% 53% 54% Before movies at a cinema 50% 61% 51% 44% On public transit 50% 53% 59% 42% On the radio 46% 44% 40% 49% In your local free daily newspaper (i.e. Metro) 38% 30% 38% 42% Outside (billboards, on garbage and recycling containers) 37% 40% 37% 32% In your local free entertainment weeklies (i.e. NOW Magazine in Toronto, See Magazine in Edmonton or Georgia Straight in Vancouver) 34% 27% 34% 38% On television 76% 82% 74% 73% On popular web sites or portals 61% 69% 64% 58%
[object Object],[object Object],Only 7% of Canadian tweens (9-13) “do not play video games”. Basic engagement levels for 9-34 year olds in Canada stands at 75%.
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Social media.
[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],₁  From  The Oprah Winfrey Show   Oprah Twitters with Ashton  Kutcher "This is a commentary on the state of media. I believe that we're at a place now with social media where one person's voice can be as powerful as a media network. That is the power of the social Web."   "You can create your content through a collaborative effort, you can edit your content and you can consume your content all in one place. I thought it was almost like an uprising of the Internet.“
[object Object],[object Object],[object Object],Point to ponder.
the big picture
[object Object],[object Object]
Control = Challenge ,[object Object],[object Object],[object Object]
Control = Challenge VS. 22.4% Going to Church, Synagogue or Mosque 35.3% Finding your own religion/defining your spirituality 74.8% Having a lifelong partner VS. 57.9% Getting formally married Topbox Results n = 1693 “ Ping” Quarterly National Study Summer 2008 – 14-34 year olds
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Demystification
[object Object],[object Object],[object Object],[object Object],[object Object],Demystification
so what does this mean for brands?
plenty
New ways they look at brands…
New ways they look at brands… n = 1693 Canadian youth 14-34, Ping national survey, Spring 2008 topbox totals 12.5% A celebrity s endorsement of a brand may influence my opinion of that brand 24.8% I consider what other people think of me when I wear / use certain brands of clothing or products 38% I would choose a small / local brand over a large well-known brand (assuming similar price) 40.5% Brands help me make decisions on product purchases 57% I am loyal to my favorite brands 57.2% I will purchase a brand if it stands for something that I believe in 65.8% People place too much importance on brands
New factors joining the decision making matrix…
New factors joining the decision making matrix… n = 1693 Canadian youth 14-34, Ping national survey, Spring 2008 38.2% Consider products with reduced packaging 40.3% Consider if the company is Canadian 37.4% Consider buying in bulk to cut down on packaging topbox totals 29% Consider if an item was ethically manufactured 30.1% Consider buying organic-produced products when possible 30.3% Consider the general values of the company you get involved with or buy from 40.4% Consider buying products made from, or packaged in, RECYCLED materials 41.1% Consider buying products that are made of, or packaged with, RECYCLABLE materials 41.4% Consider buying locally-sourced and/or produced products when possible 47.1% Consider buying environmentally friendly products (contain no pollutants and no pollutants in manufacturing process)
The New Normal of Brands   ,[object Object],[object Object],[object Object]
Control ,[object Object],[object Object]
The New Normal of Brands   ,[object Object],[object Object],[object Object]
The New Normal of Brands   ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
These new perceptions are only going to get stronger as young citizen-consumers mature
more trends to monitor…
The Rise of the Creative Citizen Consumer   Direct young Canadian (aged 14-34) participation in various cultural activities across the country aggregates down to approximately 15% 52.9% of Canadians aged 14-34 agree with the statement “graffiti is a form of art”;  22% disagree and 25% are on the fence coming in with “I have no opinion”.
[object Object],[object Object],The Rise of the Creative Citizen Consumer
[object Object],The Rise of the Creative Citizen Consumer
The Commoditization of Experience   51% of 14-34 year olds “typically save for a vacation or a special occasion”. On the face of it - a relatively benign statistic.  However, when you consider that vacations and special occasions are, far and away, the number one most typically saved for items amongst this age group and that the next most “typically saved for” items are  “technology purchases (i.e. computer, PDA, MP3 or DVD player, etc.)” , at 30.1% and  “rent / food and other basics” , at 29.4%, then this figure provides a much more compelling picture of today’s emerging citizen-consumers.  Saving up for a car, incidentally, lags behind significantly at 21%
[object Object],[object Object],The Commoditization of Experience
The Death of Binary Culture   ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Marty McFly Effect   ,[object Object],[object Object],[object Object],[object Object],43% of Canadians aged 14-34 “like it when a television show has a single sponsor and there are almost no ads, except for the sponsor.”
The Marty McFly Effect   ,[object Object],[object Object]
Is getting to know your local farmers really modern? You’re telling me at the end of the day a real, live person at the end of a customer service line can still make or break a brand relationship? Isn’t facebook just an updated photo album and public diary combined? MEET YOU AT THE BAR. Isn’t “crowd-sourcing” kind of how all companies are formed?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Digital Cult To Digital Culture

  • 1. the new normal of marketing and communications Culture in Transition
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  • 11. Who invented.. …google? …facebook? …myspace? …youTube?
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  • 13. In Control of Technology In Control of the Culture In Control of Their Lives and Communication
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  • 19. Need it. Want it. Gotta’ have it. Q2. “ There are many sources you can turn to when researching for technology. Please select the three you trust the most?” Base: N = 2357, 14-34 year olds, Ping National Study, Spring 2009 Technology items most wanted by 9-34 year olds include smartphones, PVRs, laptops, and high end TVs. The trend towards preferring laptops over desktop computers remains solid. I own this It’s in my home I want this DVD Player 39% 53% 4% High-Speed Internet (DSL) 28% 61% 6% Desktop Computer 33% 43% 7% Digital Camera 51% 34% 10% Video Game Console 45% 31% 9% Portable MP3 Player or iPod 43% 17% 18% Laptop Computer 29% 25% 24% Digital Cable 15% 37% 16% Satellite Television 7% 24% 20% Personal video recorder (i.e. PVR, DVR, TiVo) 11% 21% 34% Plasma TV or LCD TV 14% 32% 34% HDTV 10% 26% 34% PDA or smart phone (i.e. Blackberry, Treo) 11% 12% 34% VoIP (Voice Over Internet Protocol) 5% 8% 14%
  • 20. Q4. “ Please tell us which brand comes first to mind when you think of…?” Base: N = 2693, 9-34 year olds, Ping National Study, Spring 2009 48 % 29% 34% 71% 30% 16% 13% 12% 12% 43% 24% 22% Plasma or LCD TVs MP3 Players Laptops Video Consoles GPS Digital Cameras Mobile Devices
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  • 31. n=1,762 Canadian Youth 14-34, Ping National Study, Summer 2008 Now. Where to reach them. Best Places to Advertise to People Your Age   Total 14-18 Total 19-24 Total 25-29 Total 30-34 On television 76% 82% 74% 73% On popular web sites or portals 61% 69% 64% 58% In stores and other venues where younger-oriented oriented products are sold 57% 66% 61% 51% In your school or on your campus 56% 70% 69% 46% In popular magazines 55% 64% 53% 54% Before movies at a cinema 50% 61% 51% 44% On public transit 50% 53% 59% 42% On the radio 46% 44% 40% 49% In your local free daily newspaper (i.e. Metro) 38% 30% 38% 42% Outside (billboards, on garbage and recycling containers) 37% 40% 37% 32% In your local free entertainment weeklies (i.e. NOW Magazine in Toronto, See Magazine in Edmonton or Georgia Straight in Vancouver) 34% 27% 34% 38% On television 76% 82% 74% 73% On popular web sites or portals 61% 69% 64% 58%
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  • 43. Control = Challenge VS. 22.4% Going to Church, Synagogue or Mosque 35.3% Finding your own religion/defining your spirituality 74.8% Having a lifelong partner VS. 57.9% Getting formally married Topbox Results n = 1693 “ Ping” Quarterly National Study Summer 2008 – 14-34 year olds
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  • 47. so what does this mean for brands?
  • 49. New ways they look at brands…
  • 50. New ways they look at brands… n = 1693 Canadian youth 14-34, Ping national survey, Spring 2008 topbox totals 12.5% A celebrity s endorsement of a brand may influence my opinion of that brand 24.8% I consider what other people think of me when I wear / use certain brands of clothing or products 38% I would choose a small / local brand over a large well-known brand (assuming similar price) 40.5% Brands help me make decisions on product purchases 57% I am loyal to my favorite brands 57.2% I will purchase a brand if it stands for something that I believe in 65.8% People place too much importance on brands
  • 51. New factors joining the decision making matrix…
  • 52. New factors joining the decision making matrix… n = 1693 Canadian youth 14-34, Ping national survey, Spring 2008 38.2% Consider products with reduced packaging 40.3% Consider if the company is Canadian 37.4% Consider buying in bulk to cut down on packaging topbox totals 29% Consider if an item was ethically manufactured 30.1% Consider buying organic-produced products when possible 30.3% Consider the general values of the company you get involved with or buy from 40.4% Consider buying products made from, or packaged in, RECYCLED materials 41.1% Consider buying products that are made of, or packaged with, RECYCLABLE materials 41.4% Consider buying locally-sourced and/or produced products when possible 47.1% Consider buying environmentally friendly products (contain no pollutants and no pollutants in manufacturing process)
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  • 58. These new perceptions are only going to get stronger as young citizen-consumers mature
  • 59. more trends to monitor…
  • 60. The Rise of the Creative Citizen Consumer Direct young Canadian (aged 14-34) participation in various cultural activities across the country aggregates down to approximately 15% 52.9% of Canadians aged 14-34 agree with the statement “graffiti is a form of art”; 22% disagree and 25% are on the fence coming in with “I have no opinion”.
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  • 63. The Commoditization of Experience 51% of 14-34 year olds “typically save for a vacation or a special occasion”. On the face of it - a relatively benign statistic. However, when you consider that vacations and special occasions are, far and away, the number one most typically saved for items amongst this age group and that the next most “typically saved for” items are “technology purchases (i.e. computer, PDA, MP3 or DVD player, etc.)” , at 30.1% and “rent / food and other basics” , at 29.4%, then this figure provides a much more compelling picture of today’s emerging citizen-consumers. Saving up for a car, incidentally, lags behind significantly at 21%
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  • 68. Is getting to know your local farmers really modern? You’re telling me at the end of the day a real, live person at the end of a customer service line can still make or break a brand relationship? Isn’t facebook just an updated photo album and public diary combined? MEET YOU AT THE BAR. Isn’t “crowd-sourcing” kind of how all companies are formed?
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