MaintenanceNet sought a partner to develop new web-based capabilities for their contract management platform. They chose Sieena, a Microsoft Gold Partner, to build the platform using their development framework. Sieena delivered the solution on time and on budget using their engineering team in Mexico. Sieena's model provided flexibility and scalability to meet MaintenanceNet's changing needs. The partnership helped MaintenanceNet improve processes and customer satisfaction.

1. Case Study
MaintenanceNet, Inc. Turns to Sieena for Top-
Notch Software Development Support
Overview
As a leading provider of extended warranty and maintenance contract management
services, MaintenanceNet, Inc.’s customers include the world’s largest technology
manufacturers and their channel partners. These market leaders turn to
MaintenanceNet to mine valuable new service sales opportunities and improve
processes for managing the entire lifecycle of maintenance contracts. With better
lifecycle management, manufacturers are able to improve customer satisfaction and
gain a faster path to improved service revenues.
The Challenge
Recently, MaintenanceNet made a business decision to augment its technology platform
with new web-based capabilities for accessing and viewing contract information,
archiving that data, and generating analytics and reports. In looking for an external
development resource, MaintenanceNet sought a technology partner with the expertise
to deliver high-quality, world-class software capabilities, both on time and on budget.
After reviewing several viable options, MaintenanceNet chose Sieena, a Los Angeles-
based technology services provider and Microsoft Gold Certified Partner.
The Solution
Backed by a top-notch software engineering team working out of its state-of-the-art
development facility in Monterrey, Mexico, Sieena offered MaintenanceNet the ability to
go to market faster with the new solution, while also ensuring the utmost in product
quality. Sieena was called upon to help build the platform from the ground up using
ground
its own Sieena Development Framework, which includes a proven software
development process, documentation templates and a standardized application
architecture based on the .NET Framework.
Benefits
Sieena’s model allows a high level of scalability and flexibility, which meets the needs of
customers with dynamic business requirements. For MaintenanceNet, this model
enabled engineers to ramp up and ramp down on the project based on fluctuating
workflow demands.
www.sieena.com
Phone: (310) 455-6188 | Fax: (310) 564-0344
1901 Avenue of the Stars 2nd Floor; Los Angeles, California, 90067

2. Case Study
MaintenanceNet, Inc. Turns to Sieena for Top-
Notch Software Development Support
As an outsourcing firm, Sieena strives towards the same goals as its customers, which
means doing what it takes to succeed – even if that means responding to requests on
short notice -- and delivering results that go above and beyond. In the case of
engineers
MaintenanceNet, not only did Sieena’s engi neers meet and exceed all expectations,
but they also built a foundation for a lasting development partnership.
According to Mauricio Duran, president of Sieena, “We pride ourselves in working
closely with our clients throughout the IT development process, from the design
and architecture stage to deployment and maintenance. The combination of
efficiency, performance, consultation and convenience that we offer makes
Sieena a wise option for enterprises looking to replace, complement or extend
their corporate IT teams and drive efficiencies in their operations.”
About Sieena
Since 2004, Sieena a Microsoft Gold collaboration requirements of critical
Certified Partner has provided business areas, such as HR, finance,
comprehensive IT support and marketing, customer service and
comprehensive nearshore software operations. To learn more about how
development services, including Sieena can help build or enhance your
customized SharePoint deployments. SharePoint deployment, please contact
The award-winning Sieena development us.
staff has built and maintained
SharePoint platforms for SMBs up
through large multi-national Contact Us
corporations. In addition to providing
keen insight into SEO, Sieena
Email us at: contactus@sieena.com or
specializes in meeting the specific
visit our website: www.sieena.com
www.sieena.com
Phone: (310) 455-6188 | Fax: (310) 564-0344
1901 Avenue of the Stars 2nd Floor; Los Angeles, California, 90067