The document discusses improving interpersonal communication skills. It begins with background on approaches to communication including transmission and linguistic models from 1949 to 1971. It then provides tasks to analyze a work relationship in need of improved communication by considering factors like the relationship type, history of conflict, power dynamics, and impact on careers. The document presents a model for communication with stages of pre-interaction planning, actively participating in interaction using various techniques, and post-interaction reflection.

1. Improving Interpersonal Communication Skills Lic. Mariana Porta

3. SENDER RECEIVER NOISE MESSAGE CODE SPEAKER SPEAKER PARTICIPANT PARTICIPANT TEXT GENRE FEEDBACK PERSONALITY CONSCIOUS/UNCON. SETTING OR CONTEXT SIGNS INTERPRETER INTERPERTER PERSONALITY CONSCIOUS/UNCON. Transmission Models Linguistic Models Psycho-social Models InterlocutiveModels 1949 1962 1971 1986

4. Speaking and writing Listening and reading reception production interpretation of a message elaboration of a message context of reception A DISCOURSE APPROACH TO LANGUAGE context of production

7. Align the horizon Participate in the interaction Learn from the experience A model for interpersonal communication

11. Attitude Airplane pilots often use "attitude" to describe their horizontal relationship with the runway when they land. If their attitude isn’t aligned properly, the plane will make contact with the ground at the wrong angle and it will cause them to crash.

12. Memory: Associate, elaborate, use imagery. Cognitive: Analyze and reason. Compensation : Guess intelligently. Metacognitive : Arrange and plan. Set goals and objectives. Affective : Lower anxiety. Encourage yourself Social: Develop understanding of the situation. Attitude ALIGN THE HORIZON Reflect upon the situation. Set reasonable expectations. Make the right choices of timing and channel . Pre STRATEGY FOCUS STAGE

15. BIDIRECTIONAL MODEL OVERT EXPRESSION COVERT EXPRESSION NO COERCION COERCION - + + PASSIVE AGGRESSIVE PASSIVE AGGRESSIVE ASSERTIVE

23. Cognitive : Practice techniques. Recognize patters of behavior. Create structure for your input and output. Compensation : Overcome limitations in communication skills. Guess intelligently. Metacognitive : Self monitor. Delay speech production to focus on listening. Affective : Take risks wisely. Take your emotional temperature. Social: Ask questions. Cooperate. Empathize. Perf. PARTICIPATE IN THE INTERACTION Use your resources: apply a variety of techniques to communicate. Make choices. Stay focused. Monitor While STRATEGY FOCUS STAGE

27. Cognitive: Analyze, summarize, and take mental notes. Memory : Review well. Cognitive : Analyze and reason. Metacognitive : Evaluate your learning. Link with already known material. Affective: Reward yourself. Discuss your feelings with someone else. Social : Empathize. Become aware of the other’s thoughts and feelings. Follow up LEARN FROM IT Reflect upon the interaction. Post STRATEGY FOCUS STAGE