14. Communicating During Conflict Create the Space : Right time, place, emotional level. Be Open: Seek first to understand. Be specific: Use I statements.. (I feel, I am concerned about, this is what I saw) Separate inventing from deciding: Generate multiple options before voting Speak for yourself: Let others have their say. Respect the rights of those not present. Use a Parking Lot Process: Set aside issues not appropriate to the meeting Focus on Interests not Positions: . Use language like “help me understand the reasoning on that” “Or how does this issue impact you”? Clarify your intentions: “what is your purpose? Or “What would you like out of this process?” Generate proposals: Such as “What I suggest is”….? “We could do”..? “My preference is to” … Agree on what you can: “I can agree with you on that”...” Or “it seems as if we both agree on”….? Or I can agree that we are stuck. Realize that some issues are wicked and can not be solved?
18. Conflict Resources Never Call Them Jerks-Healthy Responses to Difficult Behavior by Arthur Paul Boers (Alban Institute) Conflicts, A Better Way to Resolve Them by Edward de Bono Getting Together and Getting to Yes by Roger Fisher, Scott Brown, And William Ury) Peace Is Every Step by Thich Nhat Hanh with foreword by Dalai Lama The Third Way by William Ury Managing Transitions by William Bridges Turning to One Another by Margaret Wheatly Is There No Other Way by Michael Nagel Gifts Differing Understanding Personality Type by Isabel Briggs Myers The Anxious Organization-Why Smart Companies Do Dumb Things by Jeffery A. Miller (Facts on Demand Press) Dealing with People You Can’t Strand (How to bring out the best in people at their worst) by Dr. Rick Brinkman and Dr. Rick Kirschner). McGraw-Hill. Non Violent Communication a Language of Life by Dr. Marshall Rosenberg Fierce Conversations-Achieving Success at Work &In Life-One Conversation at a Time by Susan Scott
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Hinweis der Redaktion
http://www.flickr.com/photos/michael_newman/153214300/ All rights reserved Permission was granted to use picture. Reality changes—market, economies, strategies, our spouses , children, and ourselves. As we drill down by interrogating changes, we learn. Mineral rights. Dig deep in one place rather than digging shallow in lots of places. Purpose is to tackle tough issues. If you are successful at asking, learning, and tackling tough issues, then the relationships will be better.
Honest laugh - snap out - pos state Happiness leads to more success - Shaun Achor - Harvard studies avge preschooler laughs or smiles 400 x day vs. 15 x day by 35.