2. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Agenda
Web Traffic
Web Analytics Tools
Piwik Demo
Exercises
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4. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Accessing a Web Resource
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Web Analytics
Tool
Clean & SummarizeRaw Web Log
Action & Conversion Pages
Consideration Pages
Landing Pages
Other Referrers
Social
Media
Banner Ads
Search Engines
Direct Traffic
7. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Web Analytics Landscape
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8. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Terminology
• Metric / Measure
• Dimension
• Action
• Campaign
• Goal
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10. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Piwik Demo
Open: http://demo.piwik.org
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11. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Piwik Dashboard
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Main Menu
Top Bar
Site Selector
12. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Select a Date Range
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13. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
A Look at a Piwik Report
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Display simple table with main metric
Display table with more metrics
Display goals information about this metric
Display a bar chart
Display a pie chart
Display tag clouds
Export the data
Save the graph as an image
Configure the report’s data
14. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Dashboard & Widgets
More than 30 widgets available
1. Open the widget menu
2. Click widget name
3. Move it to the designated position
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15. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Change Dashboard Layout
Change dashboard layout:
1. Open Widgets & Dashboard menu
2. Select Change dashboard layout
3. Select the proper layout
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16. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Creating and Customizing a New Dashboard
• Dashboards are used for different
purposes
• One could be used to track sources
of traffic (campaigns, websites,
keywords)
• Another one to track users behavior
(top pages, engagement, time on
site)
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17. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Graphs (Data Visualization)
• Oftentimes, several metrics are
important in a given report
• Option to choose different metric
• Or: several at once
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18. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Metrics
Visits
Unique
visitors
Average
time on Web
site
Bounce rate Actions
Actions per
visit
Maximum
actions in
one visit
Visits with
conversions
Page views
Unique page
views
Downloads
Unique
downloads
Outlinks
Unique
outlinks
Average
generation
time
Searches
Unique
keywords
Conversions
Conversion
Rate
Revenue
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19. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Flattening Reports
• Hierarchies are used frequently
• Option to flatten these hierarchies
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20. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Detailed Historical Report About any Data Point (1/2)
Analyze historical values for a
specified row:
1. Hover mouse on any row
2. Click graph icon
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21. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Detailed Historical Report About any Data Point (2/2)
Compare several months
together:
1. Shift-click graph icons
2. Click the last graph icon
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23. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Exercise 1: Bounce Rate
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• Visitor Metric
1. Show the bounce rate evolution of last 3 months
2. Filter to “Logged in Users”
24. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Exercise 2: Exit Rate
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• Actions Tab
1. Find lowest exit rate
2. Analyze transitions
25. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
Exercise 3: Conversion Rate
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• Goals Tab
1. Plot the total revenue per user registration of 2013 (plot each month)
26. Hochschule Hannover Fakultät IV Michael Olschimke New Media and Technology May 9, 2014
References
• http://trungngo.com/marketing/top-5-landing-page-analytics-kpis-every-marketer-should-know/
• http://www.mezzolabs.co.uk/2013/10/web-analytics-landscape-infographic/
• https://www.flickr.com/photos/52491842@N08/5262055290/
• http://piwik.org/docs/piwik-tour/
• d
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