An overview of using mobile technology in the local government sector to improve efficiency, communication with constituents and drive innovation.

1. Mobile ECM & Case Management using: Alfresco, Oracle SOA/ESB & PeopleSoft CRM Applied Excellence Mike Mahon, President, mike@ziaconsulting.com Office: 303.443.4004 x203 Cell: 720.289.7424

4. Service Offerings Applied Excellence Enterprise Content Management (ECM) Enterprise 2.0 Solutions Enterprise Mobile Applications At its heart, our Agile-based methodology is centered on a close collaborative approach to maximizing value for our customers. Constant client communication is necessary to ensure that each development iteration addresses features with the highest business value , even if those features were unknown at the launch of the project. Zia ’ s Agile Solution Methodology Mobile workforce enablement is an increasing trend for Zia ’ s enterprise customers. Zia ’ s Fresh Docs ECM application is available for iPhone , iPad and Android platforms. The newly released Fresh Xpense application is a simple expense and receipt capture tool for the iPhone that integrates with Xpenser.com. The focus of technology should always be on people. Zia enables our customers to gain tremendous competitive advantage by allowing their team to collaborate more effectively, respond more quickly to changes, and make better decisions . Adopters of Enterprise 2.0 solutions will find they have a more productive, engaged and informed team. An ECM is a cultivation of knowledge -- one of the most valuable assets to any organization. A proper ECM system ensures content has integrity through proper version control, allows producers to easily create content and publish it to a variety of mediums, and it automates processes , streamlining the review, approval and distribution of content across an organization. Zia's ECM offerings provide all of these benefits, and more, in a manner tailored to the client's business needs.

5. Applied Excellence Denver 311 Call Center and Web Interface

6. 311 Web Home Applied Excellence 5 Submit request online Call via 311 in the City or External # outside

7. Applied Excellence Oracle Service Oriented Architecture (SOA) and Enterprise Service Bus (ESB) Explanation

8. Typical SOA Architecture Applied Excellence 5 Users: Formerly Apps and Portals, Mobile is new Trend Define Business Process and expose via Service Leverage existing IT infrastructure, web sites, mainframes, data warehouses, etc. Image take from Zuzel.org

9. The How of an ESB! Applied Excellence 5 Model, edit and design service Register and manage Services Image take from Intro to Oracle ESB Manage, adminster & Debug services

10. Applied Excellence Alfresco Config

11. High Availablility, Clustered Alfresco Instances Applied Excellence 5 Users Users

12. Applied Excellence Call Center Config

13. Denver’s Call Center Infrastructure Applied Excellence 5 Image take from FunnySalesCartoons.com

14. Applied Excellence Denver 311 Mobile iPhone Application

16. Mobile Case Management A real world example Applied Excellence 12

17. Mobile Case Management What does it do? Applied Excellence 12 Creates work ticket in PeopleSoft Stores content in Alfresco Notifies stakeholders of ticket status changes Secure communication via Oracle Enterprise Service Bus (ESB)

18. Mobile Case Management A living example Applied Excellence 12 List of case options (think workflow or tickets) Generated from ERP Each case type has different information required

19. Mobile Case Management New Case and Status of Existing Applied Excellence 12 "Report a Problem": Allows users to create a new case Area for system generated notifications

20. Mobile Case Management Different Case Options Applied Excellence 12 Graffiti or Vandalism has 2 case types you can submit Animal & Pets has 8 case types

21. Mobile Case Management Enter Metadata and images Applied Excellence 12 Enter required information for the selected case type

22. Mobile Case Management A living example Applied Excellence 12 Add geo-location information

23. What about CMIS? Applied Excellence

24. Fresh Docs Connects to Any CMIS 1.0 ECM Applied Excellence 5 Can connect to any CMIS 1.0 compliant System Alfresco Enterprise 3.3.x and IBM Filenet P8 Shown Tested against Nuxeo, Day, & SharePoint as well

25. Search Repository Applied Excellence 11 Search “content” returns results

26. Edit Metadata Applied Excellence 7 Changes will be stored directly in CMS Systems Access permissions are controlled from repository

27. How do you edit using native apps on the iPad and save to the CMS? Applied Excellence 8

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31. Questions & Answers Applied Excellence Sales 303.443.4004 x203 [email_address] http://www.ziaconsulting.com/home/mobilefreshdocs/freshdocs/

32. Applied Excellence Image take from FunnySalesCartoons.com