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Get Smart on Marketing
   Allen Bonde, CMO, The Pulse Network @abonde
          Barbara Ewen, Principal, CHEN PR
It All Starts (or Ends) Here




Get Smart on Marketing | Allen Bonde @abonde
                                               2
Goals
                                                Leads!                        Thought
             Awareness                            reach                      Leadership
                                                 inform
                                                engage




                                                          70% of a consumer’s buying
                                                          experience is made before a
                                                           salesperson gets involved




Get Smart on Marketing | Allen Bonde @abonde
                                                                                        3
Foundation: 4 ‘Ps’
                       Product…                Brand

                       Price…     Delivery
                       Place…     Partners
                       Promotion… Media
Get Smart on Marketing | Allen Bonde @abonde
                                                       4
Building Blocks – 6 ‘Cs’
                                                         Competitive
                                                         Intelligence
                                                      Who is out there?
                                                     What are users buying?


                                    Corporate                             Content and
                                 Communications/PR                     Inbound Marketing
                                   What’s our brand/story?              What do I create/curate?
                                     How do we tell it?                  Where do I syndicate?


              Lead Generation                            Community                       Media Channels
                Campaigns                                Engagement                      What is best way to
              Can I use Webcasts?                     How do I drive WOM?                reach my audience?
            What can I offer affiliates?              Who are influencers?               What’s my budget?!




Get Smart on Marketing | Allen Bonde @abonde
                                                                                                       5
Focus Your Message
      • Differentiate your product or
        service in 30 seconds
              – What is your product or service
              – Who do you sell it to
              – Why is it better

      • Highlight business benefits for
        your prospects
      • Leverage market trends
      • Consider the competition

Get Smart on Marketing | Allen Bonde @abonde
                                                  6
Pick Your Channels
                           Owned               Corporate website

                                               Social profiles/blog

                                               E-books, newsletters

                           Earned                      PR

                                                    Speaking

                              Paid                  SEO, PPC

                                                Ads/Sponsorship




Get Smart on Marketing | Allen Bonde @abonde
                                                                      7
A Word on Content

                   Content = € ¢ ¥ D $
                                               expert
                                               curated
                                               user generated
                                               distribution
                                               syndication

Get Smart on Marketing | Allen Bonde @abonde
                                                          8
Content Types
                             €                 Expert /    Create credibility, trust
                                               created          and sharing


                             ¢                 Curated
                                                           Create engagement +
                                                                 inventory



                             ¥                   User-        Create insight +
                                                                 advocates
                                               generated



Get Smart on Marketing | Allen Bonde @abonde
                                                                                   9
Based on What You Sell…
                              What are you selling?
                             Consumer – Non Considered   Business – Non Considered




                                Consumer – Considered      Business – Considered




                                                                                      Content
                                                                                     “Demand”

Get Smart on Marketing | Allen Bonde @abonde
                                                                                       10
…There’s an Optimal Mix
                                     Created   Curated   User-generated   Distribution   Syndication

                                        €       ¢             ¥              D              $
          Non-considered




                                        LOW    LOW           HIGH            LOW           HIGH



                                        MED    MED           LOW             HIGH          LOW



                                        MED    MED           HIGH            MED           HIGH
          Considered




                                       MED     HIGH          MED             HIGH          MED




Get Smart on Marketing | Allen Bonde @abonde
                                                                                            11
Priorities (especially for B2B)

                            Know your market
                            Capture your story
                        Recruit influencers/affiliates
                        Embrace content marketing
                       Ask customers what they like!

Get Smart on Marketing | Allen Bonde @abonde
                                                     12
So…How Much Should You Budget?

                                                       High-Tech breakdown
               Basic                     2-5%
                                                      PR / support / tools: 33.5%
            Start-up                    5-10%
                                                      Digital marketing: 29.2%
                                Percent of Revenues
                                                      Events: 20.5%

                                                      Advertising: 9.9%

                                                      Direct: 6.9%

                                                                                 Source: IDC



Get Smart on Marketing | Allen Bonde @abonde
                                                                                    13
Case Study - Offerpop
                                               benchmark               key analyst
             Competitive
                                                                        coverage
             Intelligence

         Corporate                                                            Facebook
                                                                               launch                         Wiki
      Communications/PR                            company launch
                                                                                                Product
                                                                blog                             videos
          Content and                                                     maturit                                     ROI cookbook
       Inbound Marketing                                                  y model         guest posts

          Lead Generation                                               Affiliates                 Webinars
            Campaigns                                                                                campaign
                                                                                                   shortlist email

             Community                                     Twitter               newsletter
                                                                                                        Tumblr
             Engagement
                                                                                     sponsorship
          Media Channels
                                                  Q1       Q2      Q3       Q4       Q1       Q2        Q3       Q4
                                                                2010                           2011

Get Smart on Marketing | Allen Bonde @abonde
                                                                                                                         14
Case Study –Storytellers
• Storyboarding
       – Simplify
       – Be on the outside looking in
       – Know your enemy
• Storybuilding
       – Aim High
       – Connect the Dots
       – Content: Multifaceted, Multiuse
• “Storyjacking”
       – Be Ready
       – Be aggressive
       – Be yourself


Get Smart on Marketing | Allen Bonde @abonde
                                               15
Case Study – Storytellers
• 3 year relationship began with heavy messaging
  work and influencer programs
• Increased brand visibility played a significant
  role in NetWitness acquisition by RSA
• Continued relationship with RSA has altered PR
  approach to communication and influencer
  relations.



• 1.5 year relationship focused on proactive
  thought leadership and rapid response programs
• With only 2 product announcements in that
  time, Invincea has appeared in nearly 600
  syndicated stories globally, with regular featured
  commentary in mass media and blogs


Get Smart on Marketing | Allen Bonde @abonde
                                                       16
THANK YOU
 we’d love to hear from you!

abonde@thepulsenetwork.com
    bewen@chenpr.com


                           17

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MIT Enterprise Forum of Cambridge Get Smart on Marketing

  • 1. Get Smart on Marketing Allen Bonde, CMO, The Pulse Network @abonde Barbara Ewen, Principal, CHEN PR
  • 2. It All Starts (or Ends) Here Get Smart on Marketing | Allen Bonde @abonde 2
  • 3. Goals Leads! Thought Awareness reach Leadership inform engage 70% of a consumer’s buying experience is made before a salesperson gets involved Get Smart on Marketing | Allen Bonde @abonde 3
  • 4. Foundation: 4 ‘Ps’ Product… Brand Price… Delivery Place… Partners Promotion… Media Get Smart on Marketing | Allen Bonde @abonde 4
  • 5. Building Blocks – 6 ‘Cs’ Competitive Intelligence Who is out there? What are users buying? Corporate Content and Communications/PR Inbound Marketing What’s our brand/story? What do I create/curate? How do we tell it? Where do I syndicate? Lead Generation Community Media Channels Campaigns Engagement What is best way to Can I use Webcasts? How do I drive WOM? reach my audience? What can I offer affiliates? Who are influencers? What’s my budget?! Get Smart on Marketing | Allen Bonde @abonde 5
  • 6. Focus Your Message • Differentiate your product or service in 30 seconds – What is your product or service – Who do you sell it to – Why is it better • Highlight business benefits for your prospects • Leverage market trends • Consider the competition Get Smart on Marketing | Allen Bonde @abonde 6
  • 7. Pick Your Channels Owned Corporate website Social profiles/blog E-books, newsletters Earned PR Speaking Paid SEO, PPC Ads/Sponsorship Get Smart on Marketing | Allen Bonde @abonde 7
  • 8. A Word on Content Content = € ¢ ¥ D $ expert curated user generated distribution syndication Get Smart on Marketing | Allen Bonde @abonde 8
  • 9. Content Types € Expert / Create credibility, trust created and sharing ¢ Curated Create engagement + inventory ¥ User- Create insight + advocates generated Get Smart on Marketing | Allen Bonde @abonde 9
  • 10. Based on What You Sell… What are you selling? Consumer – Non Considered Business – Non Considered Consumer – Considered Business – Considered Content “Demand” Get Smart on Marketing | Allen Bonde @abonde 10
  • 11. …There’s an Optimal Mix Created Curated User-generated Distribution Syndication € ¢ ¥ D $ Non-considered LOW LOW HIGH LOW HIGH MED MED LOW HIGH LOW MED MED HIGH MED HIGH Considered MED HIGH MED HIGH MED Get Smart on Marketing | Allen Bonde @abonde 11
  • 12. Priorities (especially for B2B) Know your market Capture your story Recruit influencers/affiliates Embrace content marketing Ask customers what they like! Get Smart on Marketing | Allen Bonde @abonde 12
  • 13. So…How Much Should You Budget? High-Tech breakdown Basic 2-5% PR / support / tools: 33.5% Start-up 5-10% Digital marketing: 29.2% Percent of Revenues Events: 20.5% Advertising: 9.9% Direct: 6.9% Source: IDC Get Smart on Marketing | Allen Bonde @abonde 13
  • 14. Case Study - Offerpop benchmark key analyst Competitive coverage Intelligence Corporate Facebook launch Wiki Communications/PR company launch Product blog videos Content and maturit ROI cookbook Inbound Marketing y model guest posts Lead Generation Affiliates Webinars Campaigns campaign shortlist email Community Twitter newsletter Tumblr Engagement sponsorship Media Channels Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2010 2011 Get Smart on Marketing | Allen Bonde @abonde 14
  • 15. Case Study –Storytellers • Storyboarding – Simplify – Be on the outside looking in – Know your enemy • Storybuilding – Aim High – Connect the Dots – Content: Multifaceted, Multiuse • “Storyjacking” – Be Ready – Be aggressive – Be yourself Get Smart on Marketing | Allen Bonde @abonde 15
  • 16. Case Study – Storytellers • 3 year relationship began with heavy messaging work and influencer programs • Increased brand visibility played a significant role in NetWitness acquisition by RSA • Continued relationship with RSA has altered PR approach to communication and influencer relations. • 1.5 year relationship focused on proactive thought leadership and rapid response programs • With only 2 product announcements in that time, Invincea has appeared in nearly 600 syndicated stories globally, with regular featured commentary in mass media and blogs Get Smart on Marketing | Allen Bonde @abonde 16
  • 17. THANK YOU we’d love to hear from you! abonde@thepulsenetwork.com bewen@chenpr.com 17