Weitere ähnliche Inhalte Mehr von Merlien Institute Mehr von Merlien Institute (20) Kürzlich hochgeladen (20) Overcoming the challenges of communicating online without non-verbal cues - IKM3. Overcoming the challenges
of communicating online
without non-verbal cues
1
Ilka Kuhagen, IKM
Munich, Germany
Merlien
Berlin 16/17 April 2003
#qual360
4. © IKM International Qualitative Research
|
Communication
2
60% Body language
+smells,
+taste,
+....
90% >Non Verbal
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Non Verbal Communication
Facial Expressions
Eye
Gestures
Movements
Distance
Reaction: Blushing, Sweating
Voice: level, volume, tonality
Pauses
3
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Online Quali is called „text only“ but....
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Fonts: size+type
CAPITAL letters
Bold/Italic/Underlined
Highlights
Colors for Fonts
Emoticons
!!! ??? … *bb*
Avatars
Profiles
New Language
Photos
Videos
Webcam
Internet
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Emoticons
7
:-D
:-0
:-/
:-#
xD
;-)
(*_*)
(U_U)
(^_^)
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Sound and Action Words
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*argh* *ugh*
*hihihi*
*grin*
*rofl*
*!* *!!* *!!!*
*hmmmm*
*...*
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Avatars
9
Choice of Avatar
tells about the respondent!
o Animals
o Flowers
o Comics
helps moderator identify respondents
Photos used as avatar
Gives the real image
But data protection issues…
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Digital Media
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Many ways to include pictures:
Respondents upload
photos/videos
Search the Internet for
appropriate photos (google
images) or videos (youtube)
Mail photos and moderator
uploads
Webcam (real time or
recorded)
Voice Recording (mp3-
uploads)
…
25. © IKM International Qualitative Research
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