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Effective Practices For Governing A Certification Program

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Megan Denhardt

Discuss specific practices you can implement to ensure that the governance of your certification program supports the integrity required of the credential, protects the certification program, minimizes risk to your association, and serves the needs of your stakeholders. Dale Cyr, CAE, CEO & executive director, American Registry for Diagnostic Medical Sonography Lawrence Lynch, CAE, president, Environmental Association Management Partners Christine D. Niero, PhD, VP, professional certification and client development, Professional Testing

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Effective Practices for Governing a Certification Program Monday, August 17, 2009 11:00 – 12:15 Content Leaders: Christine D. Niero, PhD Vice President Professional Testing Lawrence Lynch, CAE President National Registry for Food Safety Professionals Dale Cyr, CAE, CEO Executive Director American Registry for Diagnostic Medical Sonography Connecting Great Ideas and Great People www.asaecenter.org
Participant Demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Which Model is Yours? ,[object Object],[object Object],[object Object]
Major Considerations for Certification Governance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Scope of Authority ,[object Object],[object Object],[object Object],[object Object]
Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Roles and Responsibilities ,[object Object],[object Object],[object Object]
Policies and Procedures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict of Interest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fiduciary Responsibility ,[object Object],[object Object],[object Object]
Fiduciary Responsibility ,[object Object],[object Object],[object Object],[object Object]
Case Studies ,[object Object],[object Object]
Discussion of Case Studies ,[object Object]
Key Terminology—Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Study on Governance Practices ,[object Object],[object Object],[object Object]
Contact Information Christine D. Niero, PhD: [email_address] Lawrence Lynch, CAE: [email_address] Dale Cyr, CAE, CEO: [email_address] SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA

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Effective Practices For Governing A Certification Program

  • 1. Effective Practices for Governing a Certification Program Monday, August 17, 2009 11:00 – 12:15 Content Leaders: Christine D. Niero, PhD Vice President Professional Testing Lawrence Lynch, CAE President National Registry for Food Safety Professionals Dale Cyr, CAE, CEO Executive Director American Registry for Diagnostic Medical Sonography Connecting Great Ideas and Great People www.asaecenter.org
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  • 16. Contact Information Christine D. Niero, PhD: [email_address] Lawrence Lynch, CAE: [email_address] Dale Cyr, CAE, CEO: [email_address] SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA

Hinweis der Redaktion

  1. Good morning ladies and gentlemen and welcome to Always Serving. Always Exceptional. My name is Diana Oreck, Vice President, Global Learning & Leadership Center for the Ritz-Carlton Hotel Company. I was asked to assist in helping you design a service excellence initiative. It has been my great pleasure to assist in this project but Always Serving. Always Exceptional was actually designed and written by a Design Cadre by staff members from various departments whom I would like to recognize now. If members of the Design Cadre could please stand as I call your name I would appreciate it. I would ask that you hold your applause until all the names have been called. Read names. All staff members will attend Always Serving. Always Exceptional. And then all new staff members will attend as well. You all have a participant’s workbook. Please use it today to write notes and keep it as useful resource. We are very anxious that the information in Always Serving. Always Exceptional be sustainable. Therefore, we will ask you to complete a personal action plan about how you are going to use some of the material. The action plan should be completed and handed in to your immediate supervisor so you can periodically discuss your progress. Please refer to the action plan at the back of the workbook to familiarize yourself with it. We will give you time at the end of each module to complete it. Here are the norms for working together today: We will provide a morning and afternoon break and lunch. Please participate I will ask for volunteers There is group work. Please choose a snappy name for your group and write it on your flipchart We do have prizes Please ask any and all questions. There are no silly ones Have fun Now let’s review the agenda