2009 travel priorities for cost containment

1. Travel Management Program Optimization and Cost Containment Copyright © 2008 CWT Molly McCue Director Business Development, West Region Carlson Wagonlit Travel

3. Tough times present an opportunity to demonstrate the value of an effectively managed travel program Copyright © 2008 CWT Copyright © 2009 CWT Improving traveler compliance Optimizing hotel spend Driving air and ground transportation savings Optimizing simple bookings (SBT) Developing key performance indicators Tackling meetings and events Further consolidating the travel program Addressing safety and security needs 66% 59% 59% 56% 46% 39% 36% 20% Source: CWT Travel Management Institute global survey of 178 travel managers October 2008 Which of the following areas will become a higher priority in your 2009 travel program, compared to 2008?

4. Opportunities to optimize and drive savings abound in all areas of travel management Copyright © 2008 CWT Program Optimization Traveler & Transaction Services

8. Program Optimization: Performance Measurement Copyright © 2008 CWT Establish business goals & identify performance drivers Regularly monitor metrics against program goals, peers & market trends Communicate results through dashboards & take corrective actions Define tailored metrics and action plan 1 2 3 4

11. Program Optimization: Key Cost Savings Initiatives Copyright © 2008 CWT Optimize design of company travel policy Increase awareness through communication to travelers Enforce booking processes & tools that encourage compliance Monitor compliance through reports to management Build an effective sourcing program with key suppliers – evaluate regularly Engage senior management

12. Thank you. Copyright © 2008 CWT