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Building and Maximising Value from a consumer database March 2010 Matt Bateman  MD  Viva9 Pty Ltd Twitter: @matthieub
The Power of Social...
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building a Database  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do you build an effective database?  ,[object Object],[object Object],[object Object]
Performance Marketing Model
Lifecycle of an eDM customer Initial Offer  ‘ Dowlnoad Information’  ‘ Register for free’ $3 CPL un-targeted  Profile Customer  Commercial Rel’ship Continue conversation via Targeted eDM  Build audiences  Market to them  Achieve end result – ROI
Meet Sandy  Age: 40s  ,[object Object],[object Object],[object Object],Worries about:  Mortgage Paying for kids education MGB for the household Medium to Heavy Internet  User Cares about:  The Environment  Education
Sandy’s Journey
Australia Post – Australian Lifestyle Survey ,[object Object],Hi Sandy, Latest Survey Offer for Household Surveys members
Meet Rob  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Survey Choice Landing Page
4 Rules for generating an email database
Rule No.1 – Understand your target audience & aims ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rule no. 2 - 3Ts and an A ,[object Object],[object Object],[object Object],[object Object],Source: Lee Hopkins 2009 – Better Communication Results
Rule 3 Optimise and test  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rule 4 – Once you’ve got them, don’t forget them  ,[object Object],[object Object],[object Object],[object Object]
Building a database – cost effectively ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object],[object Object]
Questions?

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