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              International	
  Marketing	
  Plan	
  for	
  U.K.	
  
                                                       By	
  Mark	
  Cintron	
  	
  

                                                              May	
  22,	
  2012	
  
	
     	
  




	
                    	
            	
          	
  

	
                    	
            	
          	
  

	
  
Blissmo	
   	
                                     	
            	
            	
            	
            	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                  	
  
	
  

	
             	
  



Executive	
  Summary	
  

Blissmo	
  is	
  a	
  unique	
  discovery	
  platform	
  crafted	
  for	
  people	
  who	
  are	
  interested	
  in	
  finding	
  exceptional	
  organic	
  &	
  eco	
  products	
  that	
  are	
  
safer,	
  healthier	
  and	
  better	
  than	
  conventional	
  alternatives	
  –	
  at	
  up	
  to	
  70%	
  off.	
  Blissmo	
  works	
  with	
  expert	
  curators	
  and	
  leverages	
  
resources	
  to	
  find	
  exceptional	
  products	
  that	
  are	
  either	
  certified	
  as	
  organic	
  or	
  eco-­‐friendly,	
  or	
  that	
  skip	
  toxins	
  found	
  in	
  may	
  
conventional	
  brands	
  &	
  products,	
  or	
  that	
  have	
  a	
  people	
  &	
  planet	
  positive	
  approach	
  in	
  the	
  DNA	
  of	
  the	
  business	
  –	
  and	
  then	
  Blissmo	
  
introduces	
  these	
  products	
  to	
  you	
  via	
  the	
  Blissmobox.	
  

The	
  reason	
  behind	
  this	
  is	
  to	
  introduce	
  consumers	
  and	
  give	
  them	
  the	
  ability	
  to	
  choose	
  products	
  that	
  are	
  better	
  &	
  safer	
  for	
  our	
  bodies,	
  
our	
  families,	
  our	
  communities,	
  and	
  our	
  planet.	
  It	
  is	
  difficult	
  to	
  know	
  where	
  to	
  find	
  these	
  products	
  or	
  if	
  they	
  are	
  truly	
  safer.	
  Blissmo	
  
hopes	
  to	
  help	
  people	
  who	
  are	
  health-­‐minded	
  and	
  earth-­‐minded	
  ‘discover	
  what’s	
  better’	
  through	
  all	
  the	
  clutter	
  and	
  noise	
  of	
  other	
  
products.	
  	
  

Blissmo	
  is	
  a	
  young	
  company;	
  it	
  has	
  been	
  operating	
  successfully	
  out	
  of	
  San	
  Francisco	
  for	
  the	
  last	
  3	
  years.	
  The	
  idea	
  began	
  with	
  the	
  
explosion	
  of	
  Groupon.	
  We	
  realized	
  that	
  when	
  given	
  50,	
  60,	
  and	
  70%	
  off	
  people	
  were	
  willing	
  to	
  try	
  anything.	
  And	
  so	
  we	
  set	
  to	
  use	
  the	
  
same	
  idea	
  to	
  allow	
  people	
  to	
  try	
  organic	
  &	
  eco	
  products	
  so	
  that	
  they	
  could	
  ultimately	
  shift	
  their	
  consumptions	
  from	
  regular	
  products	
  
that	
  are	
  not	
  sustainable	
  to	
  products	
  that	
  are.	
  	
  

As	
  Blissmo	
  seeks	
  to	
  expand	
  its	
  operations	
  it	
  has	
  discovered	
  that	
  the	
  second	
  largest	
  market	
  for	
  organic	
  &	
  eco	
  products	
  is	
  in	
  Western	
  
Europe.	
  Markets	
  with	
  new	
  companies	
  that	
  seek	
  to	
  make	
  their	
  brand	
  known	
  but	
  find	
  it	
  difficult	
  to	
  find	
  the	
  right	
  consumers	
  or	
  make	
  
their	
  voice	
  heard	
  through	
  so	
  much	
  clutter	
  of	
  other	
  brands.	
  

After	
  careful	
  consideration	
  of	
  the	
  top	
  Western	
  European	
  countries	
  with	
  a	
  demand	
  for	
  organic	
  products	
  and	
  a	
  demand	
  from	
  organic	
  
producers	
  to	
  make	
  their	
  products	
  known	
  we	
  have	
  selected	
  the	
  United	
  Kingdom	
  as	
  a	
  starting	
  point.	
  There	
  is	
  a	
  measurable,	
  accessible,	
  
substantial,	
  differentiable,	
  and	
  actionable	
  market	
  segment.	
  The	
  UK	
  is	
  the	
  3	
  largest	
  within	
  the	
  Western	
  European	
  countries	
  in	
  
consumption	
  of	
  organic	
  &	
  eco	
  products	
  -­‐	
  following	
  Germany,	
  and	
  France.	
  	
  
	
  
Through	
  out	
  the	
  last	
  10	
  years	
  it	
  has	
  also	
  maintained	
  organic	
  farming	
  –	
  although	
  the	
  production	
  has	
  had	
  its	
  growth	
  spurs	
  and	
  times	
  of	
  
plateau	
  it	
  has	
  nevertheless	
  remained	
  consistent.	
  	
  
Furthermore,	
  the	
  UK	
  has	
  an	
  adequate	
  infrastructure	
  for	
  the	
  distribution	
  of	
  the	
  Blissmo	
  boxes	
  and	
  the	
  setting	
  up	
  of	
  a	
  platform	
  for	
  
future	
  expansion	
  of	
  other	
  European	
  Nations.	
  	
  
	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                            2	
  

	
  
Blissmo	
   	
                                   	
           	
           	
            	
           	
           buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                         	
  
	
  

	
                  	
  



Cultural	
  Analysis	
  

Western	
  societies	
  are	
  motivated	
  by	
  the	
  desire	
  to	
  change	
  eating	
  habits	
  and	
  customs	
  as	
  concern	
  is	
  raised	
  about	
  how	
  some	
  products	
  
may	
  be	
  severely	
  harmful	
  to	
  the	
  environment.	
  According	
  to	
  Ranchod	
  “This	
  has	
  led	
  to	
  higher	
  demand	
  for	
  organic	
  products,	
  sustainable	
  
business	
  activities,	
  and	
  stricter	
  regulations	
  from	
  national	
  governments.”	
  The	
  western	
  European	
  countries	
  with	
  highest	
  demand	
  for	
  
organic	
  products	
  are	
  Germany,	
  Italy,	
  France,	
  and	
  the	
  United	
  Kingdom.	
  Within	
  these	
  countries	
  there	
  are	
  growing	
  segments	
  of	
  people	
  
within	
  a	
  broad	
  range	
  of	
  income	
  categories,	
  consumers	
  that	
  have	
  crossed	
  over	
  from	
  a	
  financial	
  decision	
  into	
  a	
  lifestyle	
  decision	
  to	
  be	
  
eco-­‐friendly.	
  
	
  
Within	
  the	
  United	
  Kingdom	
  there	
  has	
  been	
  a	
  growing	
  awareness	
  of	
  a	
  need	
  for	
  more	
  organic	
  products.	
  However,	
  the	
  decision	
  to	
  
place	
  Blissmo’s	
  first	
  international	
  operation	
  is	
  not	
  based	
  only	
  on	
  product	
  demand	
  but	
  also	
  existing	
  infrastructure,	
  dependability	
  of	
  
transportation,	
  dependability	
  of	
  telecommunication,	
  consumer	
  access	
  to	
  product	
  information	
  and	
  online	
  acquisition,	
  etc.	
  The	
  U K	
  
was	
  chosen	
  as	
  hub	
  that	
  could	
  later	
  be	
  used	
  to	
  access	
  Western	
  Europe.	
  Furthermore,	
  the	
  similarity	
  of	
  languages	
  and	
  culture	
  allows	
  an	
  
easier	
  adaptation	
  of	
  product	
  material,	
  existing	
  marketing	
  kits,	
  and	
  company	
  documents.	
  	
  	
  
	
  

Geographical	
  Setting	
  
Location	
  	
  

—      England	
  

Climate	
  

—      0	
  C	
  -­‐	
  32	
  C	
  

Country’s	
  relevant	
  history	
  and/or	
  recent	
  events	
  (Beginning	
  with	
  WWII)	
  
World	
  War	
  II	
  
When	
  war	
  began	
  on	
  3	
  September	
  1939	
  it	
  was	
  feared	
  that	
  the	
  Germans	
  would	
  bomb	
  British	
  cities	
  causing	
  great	
  loss	
  of	
  life.	
  So	
  
children	
  from	
  the	
  cities	
  were	
  evacuated	
  to	
  the	
  countryside.	
  	
  
	
  
Rationing	
  in	
  Britain	
  began	
  in	
  September	
  1939	
  when	
  petrol	
  was	
  rationed.	
  As	
  the	
  war	
  continued	
  rationing	
  became	
  stricter	
  and	
  stricter.	
  
From	
  1942	
  dried	
  (powdered)	
  egg	
  arrived	
  from	
  the	
  USA.	
  Meanwhile	
  the	
  people	
  were	
  encouraged	
  to	
  'dig	
  for	
  victory'	
  and	
  the	
  amount	
  
of	
  land	
  under	
  cultivation	
  increased	
  from	
  12	
  million	
  acres	
  in	
  1939	
  to	
  18	
  million	
  acres	
  in	
  1945.	
  
	
  
On	
  7	
  September	
  1940	
  the	
  Germans	
  began	
  bombing	
  London	
  and	
  by	
  1	
  January	
  1941	
  over	
  13,000	
  Londoners	
  were	
  killed.	
  Other	
  cities	
  
heavily	
  bombed	
  during	
  the	
  'blitz'	
  included	
  Birmingham,	
  Coventry,	
  Bristol,	
  Portsmouth	
  and	
  Plymouth.	
  German	
  bombing	
  lessened	
  
after	
  mid-­‐1941	
  when	
  Hitler	
  invaded	
  Russia.	
  From	
  then	
  on	
  most	
  German	
  armed	
  forces	
  were	
  concentrated	
  in	
  the	
  east.	
  	
  
	
  
About	
  1	
  million	
  houses	
  were	
  destroyed	
  or	
  severely	
  damaged	
  during	
  World	
  War	
  II.	
  About	
  40,000	
  civilians	
  were	
  killed.	
  After	
  the	
  war	
  
Britain	
  was	
  left	
  with	
  a	
  severe	
  shortage	
  of	
  housing.	
  The	
  Housing	
  Act	
  of	
  1946	
  gave	
  grants	
  and	
  subsidies	
  for	
  building	
  houses.	
  By	
  1951	
  
900,000	
  new	
  houses	
  had	
  been	
  built.	
  


Germany	
  surrendered	
  on	
  8	
  May	
  1945.	
  Immediately	
  afterwards	
  a	
  general	
  election	
  was	
  held	
  (the	
  first	
  since	
  November	
  1935).	
  Labor	
  
won	
  by	
  a	
  landside	
  and	
  Clement	
  Attlee	
  (1883-­‐1967)	
  became	
  prime	
  minister	
  until	
  1951.	
  Labor	
  set	
  about	
  introducing	
  a	
  welfare	
  state.	
  
International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                   3	
  

	
  
Blissmo	
   	
                                       	
             	
            	
             	
            	
             buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                          	
  
	
  

	
             	
  

By	
  the	
  National	
  Insurance	
  Act	
  of	
  1946	
  everyone	
  was	
  entitled	
  to	
  unemployment	
  benefit,	
  sickness	
  benefit,	
  old	
  age	
  pensions	
  and	
  
widows	
  pensions.	
  The	
  National	
  Health	
  Service	
  was	
  introduced	
  in	
  1948.	
  


The	
  Labor	
  party	
  also	
  nationalized	
  certain	
  industries.	
  Coal	
  was	
  nationalized	
  in	
  1947.	
  So	
  were	
  the	
  railways.	
  In	
  1948	
  gas	
  and	
  electricity	
  
were	
  nationalized.	
  Meanwhile	
  shortages	
  gradually	
  lessened.	
  Clothes	
  rationing	
  ended	
  in	
  1949	
  and	
  petrol	
  rationing	
  ended	
  in	
  1950.	
  
However	
  rationing	
  of	
  butter	
  and	
  meat	
  lasted	
  until	
  1954.	
  


However	
  in	
  the	
  mid-­‐1950s	
  Britain	
  became	
  an	
  affluent	
  society.	
  For	
  the	
  first	
  time	
  ordinary	
  people	
  had	
  substantial	
  amounts	
  of	
  money	
  
to	
  spend	
  on	
  luxuries.	
  Consumer	
  goods	
  became	
  common.	
  In	
  the	
  1960s	
  Britain	
  became	
  a	
  truly	
  affluent	
  society.	
  Washing	
  machines	
  and	
  
vacuum	
  cleaners	
  became	
  near	
  universal.	
  Cars	
  and	
  fridges	
  became	
  common.	
  Foreign	
  holidays	
  became	
  common	
  for	
  the	
  first	
  time.	
  
Central	
  heating,	
  electric	
  blankets,	
  electric	
  kettles	
  and	
  toasters	
  and	
  a	
  host	
  of	
  other	
  goods	
  became	
  common	
  in	
  the	
  1960s.	
  By	
  1975	
  90%	
  
of	
  homes	
  had	
  a	
  vacuum	
  cleaner,	
  85%	
  had	
  a	
  fridge	
  and	
  70%	
  owned	
  a	
  washing	
  machine.	
  Furthermore	
  52%	
  had	
  a	
  telephone	
  and	
  47%	
  
had	
  central	
  heating.	
  Until	
  the	
  mid-­‐1970s	
  there	
  was	
  full	
  employment	
  in	
  most	
  areas	
  of	
  Britain.	
  For	
  most	
  of	
  the	
  period	
  1945-­‐1973	
  
unemployment	
  was	
  less	
  than	
  5%.	
  	
  


1973	
  –	
  Labor	
  Unions,	
  EEC,	
  and	
  Unemployment	
  
In	
  1973	
  the	
  school	
  leaving	
  age	
  was	
  raised	
  to	
  16.	
  In	
  1988	
  a	
  national	
  curriculum	
  was	
  introduced.	
  Meanwhile	
  in	
  the	
  years	
  after	
  1945	
  the	
  
trade	
  unions	
  grew	
  very	
  powerful.	
  By	
  1970	
  their	
  membership	
  had	
  almost	
  doubled.	
  Nearly	
  half	
  the	
  workforce	
  belonged	
  to	
  a	
  union.	
  In	
  
the	
  winter	
  of	
  1972	
  the	
  coal	
  miners	
  went	
  on	
  strike	
  and	
  the	
  government	
  was	
  forced	
  to	
  give	
  in	
  to	
  their	
  demands.	
  They	
  went	
  on	
  strike	
  
again	
  in	
  the	
  winter	
  of	
  1974	
  


In	
  1973	
  Britain	
  joined	
  the	
  EEC	
  (forerunner	
  of	
  the	
  EU).	
  The	
  first	
  elections	
  for	
  the	
  European	
  parliament	
  were	
  held	
  in	
  1979.	
  


By	
  1973	
  the	
  long	
  period	
  of	
  economic	
  prosperity	
  was	
  coming	
  to	
  an	
  end.	
  By	
  the	
  spring	
  of	
  1975	
  unemployment	
  had	
  climbed	
  to	
  1	
  
million.	
  It	
  was	
  over	
  5%	
  of	
  the	
  workforce.	
  By	
  1977	
  it	
  had	
  risen	
  to	
  5.5%	
  and	
  in	
  1979	
  it	
  stood	
  at	
  5.3%.	
  Meanwhile	
  there	
  was	
  also	
  high	
  
inflation.	
  


In	
  1978	
  in	
  an	
  effort	
  to	
  tackle	
  inflation	
  the	
  government	
  tried	
  to	
  persuade	
  trade	
  unions	
  to	
  limit	
  pay	
  rises	
  to	
  no	
  more	
  than	
  5%.	
  The	
  
trade	
  unions	
  refused	
  to	
  accept	
  the	
  limit	
  and	
  Britain	
  was	
  hit	
  by	
  a	
  wave	
  of	
  strikes.	
  As	
  a	
  result	
  the	
  government's	
  popularity	
  diminished	
  
and	
  in	
  May	
  1979	
  the	
  Conservatives	
  won	
  a	
  general	
  election.	
  Margaret	
  Thatcher	
  became	
  Britain's	
  first	
  woman	
  prime	
  minister.	
  


In	
  1980-­‐82	
  Britain	
  suffered	
  a	
  severe	
  recession.	
  Unemployment	
  rose	
  sharply.	
  By	
  January	
  1982	
  it	
  was	
  11.5%,	
  double	
  the	
  May	
  1979	
  
figure.	
  Not	
  surprisingly	
  the	
  government	
  was	
  deeply	
  unpopular.	
  


However	
  in	
  April	
  1982	
  the	
  Argentineans	
  invaded	
  the	
  Falkland	
  Islands.	
  The	
  British	
  sent	
  a	
  taskforce	
  and	
  on	
  14	
  June	
  1982	
  the	
  Falklands	
  
were	
  recaptured.	
  The	
  war	
  greatly	
  boosted	
  the	
  government's	
  popularity	
  and	
  it	
  contributed	
  to	
  the	
  government's	
  victory	
  in	
  the	
  general	
  
election	
  of	
  1983.	
  (The	
  Conservatives	
  won	
  a	
  third	
  election	
  in	
  1987).	
  


1982	
  –	
  Recovery	
  of	
  the	
  UK	
  Economy	
  
Meanwhile	
  recession	
  ended	
  in	
  the	
  autumn	
  of	
  1982	
  and	
  recovery	
  began.	
  Unemployment	
  remained	
  very	
  high	
  until	
  1986.	
  In	
  the	
  
summer	
  of	
  that	
  year	
  the	
  official	
  figure	
  was	
  14.1%.	
  However	
  unemployment	
  then	
  fell	
  steadily.	
  The	
  government	
  also	
  succeeded	
  in	
  
greatly	
  reducing	
  inflation.	
  Despite	
  the	
  mass	
  unemployment	
  of	
  the	
  1980s	
  most	
  people	
  with	
  a	
  job	
  experienced	
  a	
  substantial	
  rise	
  in	
  

International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                                    4	
  

	
  
Blissmo	
   	
                                        	
            	
            	
           	
           	
             buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                        	
  
	
  

	
             	
  

their	
  living	
  standards	
  during	
  the	
  decade.	
  


On	
  the	
  other	
  hand	
  the	
  percentage	
  of	
  people	
  living	
  in	
  poverty	
  increased.	
  That	
  was	
  partly	
  due	
  to	
  mass	
  unemployment.	
  Another	
  cause	
  
was	
  the	
  rapidly	
  rising	
  number	
  of	
  single	
  parent	
  families	
  many	
  of	
  whom	
  lived	
  on	
  state	
  benefits.	
  


The	
  government	
  also	
  privatized	
  industries.	
  British	
  Aerospace	
  and	
  Cable	
  and	
  Wireless	
  were	
  sold	
  in	
  1981.	
  Then	
  in	
  1982-­‐83	
  the	
  
National	
  Freight	
  Corporation	
  and	
  Associated	
  Business	
  Ports	
  were	
  sold.	
  British	
  gas	
  was	
  sold	
  in	
  1986.	
  British	
  telecom	
  was	
  sold	
  in	
  1984.	
  
British	
  gas	
  was	
  sold	
  in	
  1986.	
  Furthermore,	
  during	
  the	
  1980s	
  the	
  government	
  passed	
  a	
  series	
  of	
  laws	
  restricting	
  the	
  powers	
  of	
  the	
  
trade	
  unions.	
  


In	
  1990	
  the	
  government	
  introduced	
  a	
  new	
  tax	
  in	
  England	
  called	
  the	
  community	
  charge	
  (popularly	
  known	
  as	
  the	
  poll	
  tax).	
  It	
  was	
  very	
  
unpopular	
  and	
  in	
  1993	
  it	
  was	
  replaced	
  by	
  the	
  council	
  tax.	
  	
  

The	
  British	
  political	
  system	
  	
  
Is	
  headed	
  by	
  a	
  monarchy	
  but	
  essentially	
  the	
  powers	
  of	
  the	
  monarch,	
  as	
  head	
  of	
  state	
  -­‐currently	
  Queen	
  Elizabeth	
  II	
  -­‐	
  are	
  ceremonial.	
  
The	
  most	
  important	
  practical	
  power	
  is	
  the	
  choice	
  of	
  the	
  Member	
  of	
  Parliament	
  to	
  form	
  a	
  government,	
  but	
  invariably	
  the	
  monarch	
  
follows	
  the	
  convention	
  that	
  this	
  opportunity	
  is	
  granted	
  to	
  the	
  leader	
  of	
  the	
  political	
  party	
  with	
  the	
  most	
  seats	
  in	
  the	
  House	
  of	
  
Commons.	
  

The	
  monarch	
  is	
  determined	
  on	
  the	
  hereditary	
  and	
  primogeniture	
  principles,	
  which	
  means	
  that	
  the	
  oldest	
  male	
  child	
  of	
  a	
  monarch	
  is	
  
the	
  next	
  in	
  line	
  to	
  the	
  throne.	
  Under	
  the	
  terms	
  of	
  the	
  Act	
  of	
  Settlement	
  of	
  1701,	
  the	
  monarch	
  and	
  the	
  monarch's	
  spouse	
  cannot	
  be	
  
Catholics	
  because	
  the	
  UK	
  monarch	
  is	
  also	
  the	
  Head	
  of	
  the	
  Church	
  of	
  England.	
  These	
  archaic	
  arrangements	
  are	
  currently	
  under	
  
review.	
  

In	
  classical	
  political	
  theory,	
  there	
  are	
  three	
  arms	
  of	
  the	
  state:	
  

—      The	
  executive	
  –	
  the	
  Ministers	
  who	
  run	
  the	
  country	
  and	
  propose	
  new	
  laws	
  
—      The	
  legislature	
  –	
  the	
  elected	
  body	
  that	
  passes	
  new	
  laws	
  
—      The	
  judiciary	
  –	
  the	
  judges	
  and	
  the	
  courts	
  who	
  ensure	
  that	
  everyone	
  obeys	
  the	
  laws	
  
      	
  
In	
  the	
  political	
  system	
  of	
  the	
  United	
  States,	
  the	
  constitution	
  provides	
  that	
  there	
  must	
  be	
  a	
  strict	
  separate	
  of	
  powers	
  of	
  these	
  three	
  
arms	
  of	
  the	
  state,	
  so	
  that	
  no	
  individual	
  can	
  be	
  a	
  member	
  of	
  more	
  than	
  one.	
  So,	
  for	
  example,	
  the	
  President	
  is	
  not	
  and	
  cannot	
  be	
  a	
  
member	
  of	
  the	
  Congress.	
  This	
  concept	
  is	
  called	
  'separation	
  of	
  powers',	
  a	
  term	
  coined	
  by	
  the	
  French	
  political,	
  enlightenment	
  thinker	
  
Montesquieu.	
  
	
  
This	
  is	
  not	
  the	
  case	
  in	
  the	
  UK:	
  
—      All	
  Ministers	
  in	
  the	
  government	
  are	
  members	
  of	
  the	
  legislature	
  
—      Some	
  very	
  senior	
  judges	
  sit	
  in	
  the	
  upper	
  house	
  of	
  the	
  parliament	
  
—      The	
  formal	
  head	
  of	
  the	
  judiciary	
  is	
  a	
  senior	
  minister	
  
	
  



International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                                  5	
  

	
  
Blissmo	
   	
                                       	
            	
            	
            	
           	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                       	
  
	
  

	
             	
  

THE	
  U.K.	
  PARLIAMENT	
  
The	
  British	
  Parliament	
  is	
  often	
  called	
  Westminster	
  because	
  it	
  is	
  housed	
  in	
  a	
  distinguished	
  building	
  in	
  central	
  London	
  called	
  the	
  Palace	
  
of	
  Westminster.	
  

The	
  British	
  Parliament	
  –	
  like	
  most	
  in	
  the	
  world	
  –	
  is	
  bicameral,	
  that	
  is	
  there	
  are	
  two	
  houses	
  or	
  chambers.	
  The	
  only	
  exceptions	
  to	
  this	
  
practice	
  around	
  the	
  world	
  are	
  some	
  small	
  countries	
  such	
  as	
  Israel	
  and	
  New	
  Zealand.	
  

The	
  House	
  of	
  Commons	
  
This	
  is	
  the	
  lower	
  chamber	
  but	
  the	
  one	
  with	
  the	
  most	
  authority.	
  I	
  worked	
  there	
  as	
  a	
  Research	
  Assistant	
  to	
  Merlyn	
  Rees	
  MP,	
  then	
  
Labor’s	
  Opposition	
  spokesperson	
  on	
  Northern	
  Ireland,	
  from	
  1972-­‐1974.	
  

                 	
  
The	
  Commons	
  is	
  chaired	
  by	
  the	
  Speaker.	
  Unlike	
  the	
  Speaker	
  in	
  the	
  US	
  House	
  of	
  Representatives,	
  the	
  post	
  is	
  non-­‐political	
  and	
  indeed,	
  
by	
  convention,	
  the	
  political	
  parties	
  do	
  not	
  contest	
  the	
  Parliamentary	
  constituency	
  held	
  by	
  the	
  Speaker.	
  	
  
The	
  House	
  of	
  Commons	
  currently	
  comprises	
  650	
  Members	
  of	
  Parliament	
  or	
  MPs	
  Rather	
  oddly	
  (but	
  deliberately),	
  there	
  is	
  insufficient	
  
seating	
  capacity	
  in	
  the	
  chamber	
  of	
  the	
  House	
  of	
  Commons	
  for	
  all	
  the	
  MPs.	
  Members	
  do	
  not	
  sit	
  at	
  desks	
  (like	
  most	
  legislatures)	
  but	
  
on	
  long,	
  green-­‐covered	
  benches	
  and	
  there	
  is	
  only	
  seating	
  capacity	
  for	
  437	
  MPs	
  out	
  of	
  the	
  total	
  of	
  650.	
  
Each	
  member	
  in	
  the	
  House	
  of	
  Commons	
  represents	
  a	
  geographical	
  constituency.	
  Typically	
  a	
  constituency	
  would	
  have	
  around	
  60,000	
  
-­‐	
  80,000	
  voters,	
  depending	
  mainly	
  on	
  whether	
  it	
  is	
  an	
  urban	
  or	
  rural	
  constituency.	
  
In	
  the	
  UK,	
  unlike	
  many	
  countries,	
  there	
  are	
  not	
  fixed	
  term	
  parliaments.	
  A	
  General	
  Election	
  –	
  that	
  is,	
  a	
  nationwide	
  election	
  for	
  all	
  650	
  
seats	
  –	
  is	
  held	
  when	
  the	
  Prime	
  Minister	
  calls	
  it.	
  

POLITICAL	
  PARTIES	
  
Today	
  there	
  are	
  three	
  major	
  political	
  parties	
  in	
  the	
  British	
  system	
  of	
  politics:	
  

—      The	
  Labor	
  Party	
  (often	
  called	
  New	
  Labor)	
  –	
  the	
  center-­‐Left	
  party	
  	
  
—      The	
  Conservative	
  Party	
  (frequently	
  called	
  the	
  Tories)	
  –	
  the	
  center-­‐Right	
  party	
  	
  
—      The	
  Liberal	
  Democrat	
  Party	
  (known	
  as	
  the	
  Lib	
  Dems)	
  –	
  the	
  centrist,	
  libertarian	
  party	
  	
  

Population	
  and	
  Demography	
  
England	
  is	
  the	
  most	
  populous	
  country	
  out	
  of	
  the	
  four	
  that	
  make	
  up	
  the	
  United	
  Kingdom	
  (the	
  others	
  being	
  Wales,	
  Scotland	
  and	
  
Northern	
  Ireland).	
  In	
  fact,	
  England	
  alone	
  makes	
  up	
  over	
  80%	
  of	
  the	
  total	
  population	
  of	
  the	
  United	
  Kingdom.	
  It	
  is	
  also	
  in	
  the	
  top	
  
quarter	
  of	
  the	
  most	
  populous	
  countries	
  in	
  the	
  world,	
  with	
  over	
  50	
  million	
  inhabitants.	
  	
  	
  Most	
  of	
  the	
  current	
  inhabitants	
  of	
  England	
  
descend	
  from	
  the	
  lines	
  of	
  the	
  first	
  settlers,	
  who	
  date	
  back	
  centuries	
  ago.	
  These	
  ones	
  had	
  Norse,	
  Saxon	
  and	
  Anglo	
  roots.	
  Various	
  
cultures	
  have	
  shaped	
  and	
  molded	
  the	
  modern	
  community,	
  including	
  the	
  Roman	
  and	
  Gaelic	
  influences,	
  creating	
  a	
  melting	
  pot	
  of	
  
complex	
  traditions	
  and	
  heritages.	
  

Of	
  the	
  50	
  million	
  +	
  inhabitants,	
  there	
  is	
  a	
  fairly	
  equal	
  split	
  between	
  males	
  and	
  females,	
  with	
  females	
  numbering	
  slightly	
  higher.	
  The	
  
median	
  age	
  of	
  English	
  residents	
  is	
  about	
  36	
  or	
  37	
  years.	
  Males’	
  life	
  expectancy	
  averages	
  around	
  77	
  years	
  of	
  age,	
  while	
  most	
  females	
  
will	
  live	
  to	
  be	
  about	
  81	
  years	
  old.	
  Regardless	
  of	
  actual	
  nationality,	
  the	
  vast	
  majority	
  (that	
  is,	
  almost	
  90%)	
  of	
  people	
  in	
  England	
  are	
  
white.	
  	
  

—      Nationality:	
  Noun-­‐-­‐Briton(s).	
  Adjective-­‐-­‐British	
  
—      Population	
  (July	
  2011	
  est.):	
  62,698,362	
  	
  

International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                                 6	
  

	
  
Blissmo	
   	
                                                                    	
                   	
                    	
                    	
          	
     buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                     	
  
	
  

	
                	
  

—      Annual	
  population	
  growth	
  rate	
  (2011	
  est.):	
  0.557%	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
—      Major	
  ethnic	
  groups	
  (2001	
  census):	
  White	
  92.1%	
  (of	
  which	
  English	
  83.6%,	
  Scottish	
  8.6%,	
  Welsh	
  4.9%,	
  Northern	
  Irish	
  2.9%),	
  black	
  
        2%,	
  Indian	
  1.8%,	
  Pakistani	
  1.3%,	
  mixed	
  1.2%,	
  other	
  1.6%	
  
—      Major	
  religions	
  (2001	
  census):	
  Christian	
  (Anglican,	
  Roman	
  Catholic,	
  Presbyterian,	
  Methodist)	
  71.6%,	
  Muslim	
  2.7%,	
  Hindu	
  1%,	
  
        other	
  1.6%,	
  unspecified	
  or	
  none	
  23.1%	
  
—      Major	
  languages:	
  English,	
  Welsh,	
  Irish	
  Gaelic,	
  Scottish	
  Gaelic	
  
—      Education:	
  Years	
  compulsory-­‐-­‐12.	
  Attendance-­‐-­‐nearly	
  100%.	
  
—      	
  Literacy-­‐-­‐99%.	
  
—      	
  Health:	
  Infant	
  mortality	
  rate-­‐-­‐4.62	
  deaths/1,000	
  	
  
—      Live	
  births.	
  Life	
  expectancy	
  (2011	
  est.)	
  
                             o          Males	
  77.95	
  years;	
  
                             o          	
  Females	
  82.25	
  years;	
  total	
  80.05	
  years	
  
—      Work	
  force	
  (2009,	
  31.25	
  million):	
  	
  
—      Services	
  80.4%;	
  
—      Industry	
  18.2%;	
  	
  
—      Agriculture	
  1.4%.	
  
http://www.guardian.co.uk/news/datablog/2010/feb/24/uk-­‐trade-­‐exports-­‐imports	
  


Economic	
  Statistics	
  and	
  Descriptions	
  
—      GDP	
  (at	
  current	
  market	
  prices;	
  International	
  Monetary	
  Fund	
  (IMF),	
  2011):	
  $2.481	
  trillion.	
  
—      Annual	
  growth	
  rate	
  (IMF,	
  2010):	
  +1.14%.	
  
—      Per	
  Capita	
  GDP	
  (at	
  current	
  market	
  prices;	
  IMF,	
  2011):	
  $39,604.	
  
—      Natural	
  resources:	
  Coal,	
  oil,	
  natural	
  gas,	
  tin,	
  limestone,	
  iron	
  ore,	
  salt,	
  clay,	
  chalk,	
  gypsum,	
  lead,	
  silica.	
  
—      Agriculture	
  Products:	
  cereals,	
  oilseed,	
  potatoes,	
  vegetables,	
  cattle,	
  sheep,	
  poultry,	
  fish.	
  
—      Industry	
  Types-­‐-­‐steel,	
  heavy	
  engineering	
  and	
  metal	
  manufacturing,	
  textiles,	
  motor	
  vehicles	
  and	
  aircraft,	
  construction	
  (7.0%	
  of	
  
        GDP),	
  electronics,	
  chemicals.	
  
—      Services	
  Types-­‐-­‐financial,	
  business,	
  distribution,	
  transport,	
  communication,	
  and	
  hospitality.	
  
—      Trade	
  Exports/Imports	
  of	
  goods	
  and	
  services:	
  
                             o          $782.7	
  billion	
  Major	
  goods	
  exports:	
  manufactured	
  goods,	
  fuels,	
  chemicals,	
  food,	
  beverages,	
  and	
  tobacco.	
  Major	
  
                                        export	
  markets-­‐-­‐U.S.,	
  European	
  Union.	
  Imports	
  of	
  goods	
  and	
  services	
  
                             o          $827.6	
  billion.	
  Major	
  goods	
  imports-­‐-­‐manufactured	
  goods,	
  machinery,	
  fuels,	
  foodstuffs.	
  Major	
  import	
  suppliers-­‐-­‐
                                        U.S.,	
  European	
  Union,	
  and	
  China.	
  
	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                               7	
  

	
  
Blissmo	
   	
                                      	
            	
            	
            	
            	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                     	
  
	
  

	
             	
  




                                                                                                                                                                                           	
  

Other	
  Factors	
  Affecting	
  Individuals:	
  

—      Women	
  are	
  choosing	
  to	
  stay	
  at	
  home	
  due	
  to	
  economic	
  factors	
  or	
  the	
  lack	
  of	
  availability	
  of	
  part-­‐time	
  flexible	
  working	
  in	
  today’s	
  
        economy.	
  	
  
—      Men’s	
  income	
  rose	
  from	
  £2,324	
  (May	
  2011)	
  to	
  £2,350	
  (Aug	
  2011).	
  While	
  the	
  median	
  income	
  fell	
  marginally,	
  UK	
  families	
  on	
  the	
  
        lowest	
  income	
  remained	
  static	
  over	
  the	
  year	
  
—      Families	
  surviving	
  on	
  less	
  than	
  £1,000	
  per	
  month	
  at	
  19%	
  in	
  August	
  2011,	
  the	
  same	
  as	
  in	
  January	
  2011.	
  	
  
—      At	
  the	
  other	
  end	
  of	
  the	
  scale,	
  those	
  who	
  are	
  in	
  a	
  committed	
  relationship	
  with	
  plans	
  to	
  have	
  children	
  have	
  the	
  highest	
  monthly	
  
        income	
  (£2,516).	
  This	
  is	
  an	
  eight	
  percent	
  increase	
  since	
  May	
  2011	
  (£2,331)	
  
—      The	
  number	
  of	
  families	
  with	
  a	
  household	
  income	
  of	
  more	
  than	
  £2,500	
  has	
  fallen	
  by	
  two	
  percentage	
  points	
  from	
  38%	
  (May	
  2011)	
  
        to	
  36%	
  (Aug	
  2011)	
  –	
  possibly	
  indicating	
  the	
  impact	
  of	
  redundancies	
  and	
  the	
  availability	
  of	
  fewer	
  part-­‐time	
  positions	
  for	
  women.	
  	
  
—      There	
  were	
  26.3	
  million	
  households	
  in	
  the	
  UK	
  in	
  2011.	
  Of	
  these	
  29	
  per	
  cent	
  consisted	
  of	
  only	
  one	
  person	
  and	
  almost	
  20	
  per	
  cent	
  
        consisted	
  of	
  four	
  or	
  more	
  people	
  
International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                             8	
  

	
  
Blissmo	
   	
                                       	
            	
             	
            	
              	
              buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                           	
  
	
  

	
              	
  

	
  

Inflation	
  peak	
  
The	
  Bank	
  of	
  England	
  had	
  already	
  predicted	
  that	
  inflation	
  would	
  top	
  5%	
  this	
  year	
  as	
  a	
  result	
  of	
  higher	
  utility	
  bills,	
  but	
  it	
  expects	
  price	
  
rises	
  to	
  slow	
  in	
  2012	
  and	
  2013.	
  

Unemployment	
  Rate	
  
The	
  total	
  number	
  of	
  jobless	
  fell	
  to	
  2.63	
  million,	
  according	
  to	
  the	
  Office	
  for	
  National	
  Statistics,	
  its	
  lowest	
  level	
  since	
  last	
  summer.	
  That	
  
brought	
  the	
  unemployment	
  rate	
  in	
  the	
  first	
  quarter	
  of	
  2012	
  down	
  to	
  8.2%,	
  from	
  8.4%	
  in	
  the	
  last	
  three	
  months	
  of	
  2011.	
  
http://www.ons.gov.uk/ons/taxonomy/index.html?nscl=Balance+of+Payments	
  

Trade	
  	
  

—      The	
  surplus	
  on	
  seasonally	
  adjusted	
  trade	
  in	
  services	
  was	
  estimated	
  at	
  £5.8	
  billion	
  in	
  March,	
  compared	
  with	
  the	
  surplus	
  of	
  £5.6	
  
        billion	
  in	
  February.	
  
—      The	
  deficit	
  on	
  trade	
  in	
  goods	
  with	
  EU	
  countries	
  was	
  £4.5	
  billion	
  in	
  March,	
  compared	
  with	
  the	
  deficit	
  of	
  £3.7	
  billion	
  in	
  February	
  	
  
—      The	
  deficit	
  on	
  trade	
  in	
  goods	
  with	
  non-­‐EU	
  countries	
  was	
  £4.1	
  billion	
  in	
  March,	
  compared	
  with	
  the	
  deficit	
  of	
  £4.9	
  billion	
  in	
  
        February	
  	
  
        http://www.ons.gov.uk/ons/taxonomy/index.html?nscl=Balance+of+Payments	
  

Description	
  of	
  Daily	
  Life	
  and	
  Lifestyles	
  
The	
  United	
  Kingdom’s	
  cultural	
  traditions	
  are	
  reflective	
  of	
  the	
  country’s	
  heterogeneity	
  and	
  its	
  central	
  importance	
  in	
  world	
  affairs	
  over	
  
the	
  past	
  several	
  centuries.	
  Each	
  constituent	
  part	
  of	
  the	
  United	
  Kingdom—England,	
  Scotland,	
  Wales,	
  and	
  Northern	
  Ireland—
maintains	
  its	
  own	
  unique	
  customs,	
  traditions,	
  cuisine,	
  and	
  festivals.	
  Moreover,	
  as	
  Britain’s	
  empire	
  spanned	
  the	
  globe,	
  it	
  became	
  a	
  
focal	
  point	
  of	
  immigration,	
  especially	
  after	
  the	
  independence	
  of	
  its	
  colonies,	
  from	
  its	
  colonial	
  possessions.	
  As	
  a	
  result,	
  immigrants	
  
from	
  all	
  corners	
  of	
  the	
  world	
  have	
  entered	
  the	
  United	
  Kingdom	
  and	
  settled	
  throughout	
  the	
  country,	
  leaving	
  indelible	
  imprints	
  on	
  
British	
  culture.	
  	
  
	
  
Typical	
  and	
  Popular	
  foods	
  
	
  
— Roast	
  beef	
  and	
  Yorkshire	
  pudding	
                                                        — Bubble	
  and	
  Squeak	
   	
  
—      Toad-­‐in-­‐the-­‐Hole	
                                                                                  —          English	
  Breakfast	
  
—      Roast	
  Meats	
   	
                                                                                     —          Bangers	
  and	
  Mash	
  
—      Fish	
  and	
  Chips	
                                                                                    —          Black	
  Pudding	
                	
  
—      Ploughman's	
  Lunch	
                                                                                    —          Bacon	
  Roly-­‐Poly	
  
—      Cottage	
  Pie	
   	
                                                                                     —          Cumberland	
  Sausage	
  
—      Shepherd's	
  Pie	
                   	
                                                                  —          Pie	
  and	
  Mash	
  with	
  parsley	
  liquor	
  
—      Gammon	
  Steak	
  with	
  egg	
                                                                          —          Roast	
  beef	
  and	
  Yorkshire	
  pudding	
  
—      Lancashire	
  Hotpot	
                	
  
	
  
	
  
	
  

International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                                     9	
  

	
  
Blissmo	
   	
                                   	
     	
     	
     	
     	
     buy	
  good.	
  feel	
  great.	
  
                                                                                                                                    	
  
	
  

	
                 	
  

Availability	
  and	
  Impact	
  of	
  Media	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
          	
            	
        http://www.nationmaster.com/country/uk-­‐united-­‐kingdom/med-­‐media	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                             10	
  

	
  
Blissmo	
   	
                                   	
     	
     	
     	
     	
     buy	
  good.	
  feel	
  great.	
  
                                                                                                                                    	
  
	
  

	
             	
  

	
  

Channels	
  of	
  Distribution	
  
	
  
	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  

	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                             11	
  

	
  
Blissmo	
   	
                                      	
             	
            	
            	
            	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                     	
  
	
  

	
             	
  



Competitive	
  Analysis	
  

Blissmo	
  
Blissmo	
  offers	
  consumers	
  a	
  platform	
  of	
  discovery	
  to	
  its	
  subscribers	
  through	
  a	
  monthly	
  subscription	
  to	
  a	
  Blissmobox.	
  The	
  Blissmobox	
  
contains	
  exceptional	
  organic	
  &	
  eco-­‐friendly	
  products	
  that	
  are	
  delivered	
  right	
  to	
  the	
  customer’s	
  door	
  once	
  a	
  month.	
  The	
  box	
  contains	
  
£19	
  -­‐	
  £40	
  or	
  more	
  of	
  value	
  in	
  products.	
  The	
  customer	
  logs	
  on	
  to	
  the	
  website	
  and	
  selects	
  from	
  a	
  set	
  of	
  curated,	
  limited	
  quantity,	
  box	
  
options.	
  Products	
  range	
  from	
  food	
  products	
  to	
  health	
  and	
  beauty	
  products.	
  The	
  products	
  are	
  chosen	
  after	
  on	
  a	
  series	
  of	
  guidelines	
  
and	
  after	
  Blissmo	
  has	
  determined	
  that	
  the	
  products	
  are	
  truly	
  better	
  for	
  the	
  consumer,	
  his	
  family,	
  and	
  the	
  environment.	
  Blissmo	
  is	
  
not	
  a	
  certification	
  agency	
  but	
  it	
  does	
  rely	
  heavily	
  on	
  free	
  trade	
  certification,	
  organic	
  certification,	
  and	
  others	
  similar	
  as	
  a	
  method	
  of	
  
filtering	
  the	
  products.	
  Furthermore	
  Blissmo	
  carries	
  products	
  that	
  have	
  a	
  high	
  quality	
  design,	
  are	
  aesthetically	
  pleasing,	
  have	
  lower	
  or	
  
no	
  toxins,	
  that	
  have	
  sustainability	
  credentials,	
  products	
  have	
  been	
  featured	
  in	
  magazines,	
  and	
  consumers	
  have	
  voiced	
  their	
  desire	
  
for	
  such	
  product.	
  	
  

Competitors	
  
Because	
  Blissmo	
  is	
  not	
  an	
  ecommerce	
  site,	
  it	
  does	
  not	
  compete	
  with	
  sites	
  that	
  are	
  retail	
  organic	
  products.	
  	
  

Blissmo	
  currently	
  has	
  no	
  competition	
  in	
  its	
  curating	
  and	
  delivering	
  of	
  organic,	
  fair	
  trade,	
  and	
  eco-­‐friendly	
  products	
  as	
  a	
  tool	
  of	
  
discovery.	
  	
  

It	
  does	
  however	
  have	
  competitors	
  in	
  the	
  “deal	
  space”	
  –	
  although	
  such	
  companies	
  offer	
  a	
  wide	
  range	
  of	
  products	
  and	
  vary	
  rarely	
  
promote	
  organic,	
  air	
  trade,	
  eco-­‐friendly	
  companies.	
  The	
  larger	
  competitors	
  are	
  Groupon	
  UK	
  and	
  LivingSocial.	
  However,	
  since	
  
Groupon’s	
  recent	
  success	
  others	
  have	
  opened	
  such	
  as	
  Groupola,	
  KGB	
  deals,	
  and	
  Crowdity.	
  	
  	
  

Groupon	
  in	
  the	
  UK	
  is	
  ranked	
  #76	
  based	
  on	
  a	
  calculation	
  of	
  visitors	
  and	
  page	
  views;	
  it	
  has	
  amassed	
  to	
  over	
  35	
  million	
  users	
  worldwide	
  
in	
  over	
  than	
  300	
  markets.	
  In	
  the	
  UK	
  there	
  are	
  around	
  2.5	
  million	
  users.	
  

Based	
  on	
  Internet	
  averages,	
  goupon.co.uk	
  is	
  visited	
  more	
  frequently	
  by	
  users	
  who	
  have	
  no	
  children	
  and	
  are	
  graduate	
  school	
  
educated.	
  

LivingSocial	
  is	
  ranked	
  #337	
  in	
  the	
  UK.	
  Based	
  on	
  Internet	
  averages,	
  livingsocial.com	
  is	
  visited	
  more	
  frequently	
  by	
  females	
  who	
  are	
  in	
  
the	
  age	
  range	
  of	
  25-­‐34,	
  are	
  college	
  educated	
  and	
  browse	
  this	
  site	
  from	
  work.	
  (Based	
  on	
  www.alexa.com)	
  

Features:	
  
Both	
  these	
  sites	
  offer	
  companies	
  the	
  ability	
  to	
  promote	
  a	
  product	
  or	
  service	
  at	
  a	
  significantly	
  discounted	
  rate.	
  The	
  sites	
  keep	
  up	
  to	
  
50%	
  of	
  the	
  cost	
  paid	
  by	
  the	
  customer	
  on	
  its	
  site	
  for	
  a	
  redeemable	
  voucher	
  he/she	
  can	
  print	
  after	
  the	
  purchase	
  is	
  complete.	
  
Products/services	
  are	
  featured	
  on	
  a	
  local	
  scale	
  –	
  city	
  specific.	
  	
  

Prices	
  of	
  such	
  products	
  could	
  be	
  offered	
  up	
  to	
  75%	
  off	
  regular	
  prices,	
  the	
  cost	
  of	
  promotion	
  being	
  incurred	
  mainly	
  by	
  the	
  companies	
  
themselves.	
  Most	
  vouchers	
  are	
  set	
  to	
  expire	
  within	
  6	
  months	
  after	
  the	
  day	
  of	
  purchase.	
  According	
  to	
  sandwich	
  shop	
  owner	
  from	
  
Chicago,	
  he	
  obtained	
  56%	
  redeemed	
  vouchers	
  within	
  four	
  months.	
  Vouchers	
  are	
  also	
  limited	
  in	
  quantity	
  by	
  the	
  company	
  being	
  
featured.	
  	
  

International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                              12	
  

	
  
Blissmo	
   	
                                     	
           	
            	
           	
             	
       buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                        	
  
	
  

	
             	
  

Packaging:	
  
There	
  is	
  no	
  comparison	
  given	
  all	
  purchases	
  are	
  in	
  the	
  form	
  of	
  vouchers.	
  Orders	
  on	
  products	
  are	
  filled	
  by	
  companies	
  themselves	
  and	
  
not	
  by	
  such	
  sites.	
  	
  	
  

Promotion	
  and	
  Advertising:	
  
Groupon	
  and	
  LivingSocial’s	
  main	
  source	
  of	
  advertisement	
  is	
  through	
  the	
  web.	
  In	
  September	
  2011	
  LivingSocial	
  spent	
  $2.9	
  million	
  on	
  
AdWords	
  from	
  Google.	
  Groupon,	
  however,	
  in	
  the	
  Q1	
  of	
  2011	
  spent	
  $179	
  million	
  in	
  online	
  marketing	
  –	
  acquiring	
  33	
  million	
  new	
  
subscribers.	
  It	
  is	
  important	
  to	
  note	
  that	
  Groupon’s	
  significant	
  investment	
  in	
  online	
  marketing	
  is	
  considerably	
  high	
  during	
  its	
  initial	
  9	
  
months	
  as	
  part	
  of	
  the	
  strategy	
  to	
  acquire	
  new	
  customers.	
  The	
  company	
  has	
  stated	
  that	
  they	
  will	
  continue	
  to	
  spend	
  significant	
  
amount	
  in	
  order	
  to	
  acquire	
  additional	
  subscribers.	
  	
  

Both	
  sites	
  marketing	
  expenses	
  consist	
  mainly	
  of:	
  

—      Targeted	
  online	
  ads,	
  including	
  sponsored	
  searches	
  
—      Ads	
  on	
  social	
  networks	
  
—      Email	
  marketing	
  campaigns	
  
—      Loyalty	
  programs	
  and	
  Affiliate	
  programs	
  
—      Groupon	
  spent	
  less	
  than	
  $16	
  million	
  on	
  TV,	
  radio,	
  and	
  outdoor	
  ads	
  

Relative	
  Market	
  Shares	
  
Both	
  sites	
  have	
  significant	
  and	
  broad	
  market	
  presence	
  but	
  do	
  not	
  service	
  the	
  organic,	
  fair-­‐trade,	
  and	
  eco	
  friendly	
  industry.	
  Few	
  
companies	
  featured	
  would	
  pertain	
  to	
  that	
  specific	
  segment.	
  Furthermore,	
  Blissmo’s	
  main	
  approach	
  is	
  not	
  to	
  sell	
  vouchers	
  for	
  
products/services	
  but	
  rather	
  curating	
  boxes	
  with	
  various	
  products	
  according	
  to	
  the	
  customer’s	
  choice.	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                 13	
  

	
  
Blissmo	
   	
                                     	
            	
           	
            	
           	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                 	
  
	
  

	
             	
  



Market	
  Conditions	
  	
  

Transportation	
  
The	
  UK’s	
  infrastructure	
  has	
  adequate	
  transportation	
  means	
  for	
  our	
  products.	
  The	
  main	
  facto	
  that	
  concerns	
  Blissmo	
  is	
  the	
  postal	
  
service	
  system	
  that	
  is	
  currently	
  operated	
  and	
  owned	
  by	
  Royal	
  Mail	
  Holdings	
  plc	
  –	
  it	
  operates	
  Royal	
  Mail	
  (letters),	
  Parcelforce	
  
(parcels),	
  Post	
  Office	
  Ltd.	
  (counters),	
  and	
  General	
  Logistics	
  Systems	
  (International	
  logistics	
  company).	
  The	
  company	
  utilizes	
  bicycles,	
  
push-­‐trolleys,	
  vans,	
  trains,	
  ships,	
  and	
  some	
  aircrafts	
  as	
  part	
  of	
  their	
  fleet.	
  	
  

Currently	
  all	
  8,000	
  of	
  their	
  vehicles	
  have	
  GPS	
  fleet	
  tracking.	
  This	
  has	
  contributed	
  to	
  £4	
  million	
  in	
  fuel	
  savings,	
  20%	
  fewer	
  accidents,	
  
and	
  60%	
  fewer	
  instances	
  of	
  speeding.	
  	
  

The	
  UK’s	
  freight	
  industry	
  is	
  healthy	
  and	
  growing.	
  It	
  has	
  an	
  adequate	
  infrastructure	
  to	
  support	
  transportation	
  of	
  goods	
  between	
  its	
  
districts,	
  ports,	
  and	
  businesses.	
  Here	
  are	
  some	
  Road	
  Freight	
  Statistics	
  (As	
  collected	
  by	
  the	
  UK-­‐Department	
  of	
  Transportation):	
  

—      Between	
  2009	
  and	
  2010,	
  the	
  amount	
  of	
  goods	
  moved	
  by	
  GB-­‐registered	
  vehicles	
  in	
  the	
  UK	
  increased	
  by	
  11%	
  to	
  139	
  billion-­‐ton	
  
        kilometers.	
  
—      Over	
  the	
  same	
  period,	
  the	
  amount	
  of	
  goods	
  lifted	
  increased	
  by	
  10%	
  to	
  1,489	
  million-­‐tons,	
  and	
  vehicle	
  kilometers	
  increased	
  by	
  
        4%	
  to	
  18.8	
  billion	
  vehicle	
  kilometers	
  traveled.	
  
—      In	
  2010	
  the	
  main	
  categories	
  of	
  commodity	
  transported	
  by	
  UK	
  vehicles	
  in	
  2010	
  were	
  Foodstuffs	
  (24%	
  of	
  all	
  tons	
  lifted)	
  	
  
As	
  for,	
  accessibility	
  to	
  key	
  services	
  (food	
  stores,	
  education,	
  health-­‐care,	
  town	
  centers,	
  and	
  employment	
  centers)	
  by	
  individuals	
  (As	
  
collected	
  by	
  the	
  UK-­‐Department	
  of	
  Transportation):	
  

—      The	
  average	
  minimum	
  travel	
  time	
  to	
  key	
  services	
  (excluding	
  town	
  centers)	
  was	
  14	
  minutes	
  by	
  public	
  transport/walking,	
  9	
  
        minutes	
  cycling,	
  and	
  6	
  minutes	
  by	
  car.	
  
—      Service	
  users	
  in	
  urban	
  areas	
  could	
  access	
  key	
  services	
  by	
  public	
  transport/walking,	
  on	
  average,	
  in	
  12	
  minutes	
  compared	
  with	
  21	
  
        minutes	
  in	
  rural	
  areas.	
  
—      Overall,	
  levels	
  of	
  access	
  to	
  key	
  services	
  by	
  public	
  transport/walking	
  within	
  a	
  ‘reasonable’	
  time	
  were	
  highest	
  in	
  London	
  and	
  
        lowest	
  in	
  the	
  East	
  of	
  England.	
  

Communication	
  
According	
  to	
  the	
  ITU	
  –	
  the	
  UN	
  agency	
  for	
  information	
  and	
  communication	
  technologies,	
  as	
  of	
  June	
  2010	
  the	
  UK	
  has	
  51,442,100	
  
Internet	
  users.	
  That	
  represents	
  82.5%	
  of	
  the	
  population.	
  	
  

In	
  addition	
  a	
  survey	
  conducted	
  by	
  the	
  Office	
  for	
  National	
  Statistics	
  found	
  that	
  more	
  than	
  19	
  out	
  of	
  20	
  connections	
  to	
  the	
  Internet	
  
were	
  via	
  broadband.	
  In	
  December	
  2008,	
  59.6%	
  of	
  broadband	
  connections	
  had	
  a	
  speed	
  greater	
  than	
  2Mbps.	
  

	
  
	
  



International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                          14	
  

	
  
Blissmo	
   	
                                     	
           	
            	
           	
            	
           buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                          	
  
	
  

	
             	
  

Consumer	
  Buying	
  Habits	
  
Online	
  Purchasing	
  Habits:	
  

In	
  2011,	
  32	
  million	
  people	
  (66%	
  adults)	
  purchased	
  goods	
  or	
  services	
  over	
  the	
  Internet.	
  Clothes/sporting	
  goods	
  were	
  the	
  most	
  
popular	
  online	
  purchase	
  in	
  2011	
  with	
  46%	
  of	
  users	
  buying	
  these	
  items.	
  	
  

Organic	
  Products	
  Purchases	
  (Research	
  by	
  Soil	
  Association	
  with	
  the	
  Support	
  of	
  Triodos	
  Bank):	
  

—      Sales	
  of	
  organic	
  products	
  were	
  worth	
  £1,731	
  million	
  in	
  2010	
  –	
  Shoppers	
  spend	
  more	
  than	
  £33	
  million	
  a	
  week	
  on	
  all	
  things	
  
        organic	
  
—      The	
  year’s	
  biggest	
  success	
  stories	
  were	
  in	
  sales	
  of	
  organic	
  beef	
  (18%),	
  organic	
  baby	
  food	
  (10.3%),	
  and	
  organic	
  textiles	
  (8.8%)	
  
—      17	
  out	
  of	
  20	
  households	
  (86%)	
  buy	
  organic	
  products.	
  On	
  average	
  consumers	
  bought	
  organic	
  products	
  15	
  times	
  in	
  2010	
  
—      Dairy	
  products	
  (30.5%)	
  and	
  fresh	
  fruit	
  and	
  vegetables	
  (23.2%)	
  are	
  the	
  most	
  popular	
  
—      Organic	
  food	
  products	
  continue	
  to	
  attract	
  shoppers	
  from	
  across	
  the	
  social	
  spectrum.	
  Those	
  in	
  the	
  more	
  disadvantaged	
  socio-­‐
        economic	
  groups	
  account	
  for	
  a	
  third	
  of	
  spending	
  
—      Box	
  scheme	
  and	
  mail-­‐order	
  sales	
  grew	
  in	
  2010	
  to	
  £155.8	
  million	
  
	
  
                                                                                                                                                                                   Box	
  
	
  
                                                                                Share	
  of	
  UK	
  Organic	
  Market	
  2010	
   Schemes/
                                                                                                                                     home	
  
Leading	
  Multiple	
  Retailers	
  (72.3%)	
                     Farm	
  Shops	
                                                                                           delivery/mail	
  
                                                                      2%	
   Catering	
                                                                                         order	
  
1.      Tesco	
  (28.1%)	
                                                            1%	
                                                                                       9%	
  
2.      Sainbury’s	
  	
  (24.4%)	
  
3.      Waitrose	
  (21%)	
                                          Farmers'	
  
4.      Asda	
  (8.9%)	
                                             Markets	
  
                                                                        1%	
  
5.      Morrisons	
  (6.8%)	
                                                                                                          Multple	
  
6.      Co-­‐Operative	
  Sommerfield	
                                  Other	
                                                       Retailers	
  
        (3.8%)	
                                                      Independent	
                                                      72%	
  
7.      Marks	
  &	
  Spencer	
  (2.3%)	
                               Retailers	
  
	
                                                                        15%	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  


International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                   15	
  

	
  
Blissmo	
   	
                                          	
         	
           	
            	
             	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                    	
  
	
  

	
             	
  

Advertising	
  and	
  Promotion	
  Channels	
  Available	
  Relevant	
  to	
  Blissmo	
  
Most	
  companies	
  and	
  individuals	
  that	
  Blissmo	
  seeks	
  to	
  partner	
  with	
  would	
  be	
  found	
  through	
  these	
  means:	
  

—      Internet	
  Ad	
  Promotion	
  –	
  
                       o       	
  Google	
  Ad	
  Words	
  
                       o       Social	
  Media	
  
                                       §     Organic/Fair-­‐trade/eco	
  friendly	
  –	
  Bloggers	
  
                                       §     Facebook	
  
                                       §     Twitter	
  
                                       §     Pinterest	
  
—      Trade	
  Shows	
  
                       o       Natural	
  &	
  Organic	
  Products	
  Europe	
  Trade	
  Show	
  London	
  
                       o       Take	
  a	
  Step	
  Trade	
  Shows	
  2012	
  
                       o       London	
  Green	
  Fair	
  
                       o       Keen	
  Green	
  and	
  Ethical	
  Trade	
  
                       o       Fairtrade	
  Foundation	
  

Pricing	
  and	
  Discounts	
  
Blissmo	
  is	
  unique	
  in	
  its	
  service	
  of	
  being	
  a	
  platform	
  for	
  discovery	
  rather	
  than	
  a	
  retailer	
  of	
  products.	
  Blissmobox	
  offers	
  diverse	
  
products,	
  mostly	
  local,	
  organic,	
  eco-­‐friendly,	
  and	
  certified	
  fair	
  -­‐trade.	
  Therefore	
  it	
  is	
  difficult	
  to	
  assess	
  how	
  retailer’s	
  discounts	
  and	
  
pricing	
  would	
  affect	
  Blissmo.	
  In	
  addition,	
  Blissmo	
  offers	
  products	
  at	
  a	
  discounted	
  rate	
  below	
  average	
  discounted	
  prices	
  of	
  retailers	
  
not	
  as	
  a	
  means	
  of	
  sale	
  but	
  of	
  promotion,	
  not	
  as	
  to	
  take	
  market	
  share	
  away	
  from	
  retailers	
  but	
  to	
  bring	
  awareness	
  of	
  such	
  products.	
  	
  

There	
  are	
  companies	
  such	
  as	
  the	
  above-­‐mentioned	
  Groupon,	
  LivingSocial,	
  and	
  others,	
  which	
  serve	
  the	
  general	
  audience	
  as	
  platforms	
  
of	
  discovery	
  for	
  a	
  wide	
  variety	
  of	
  industries.	
  Blissmo,	
  however,	
  focuses	
  only	
  in	
  the	
  market	
  segment	
  of	
  organic,	
  fair-­‐trade,	
  eco	
  friendly	
  
products.	
  Furthermore,	
  where	
  these	
  companies	
  feature	
  products	
  and	
  their	
  discounts	
  by	
  redeeming	
  vouchers	
  Blissmo	
  offers	
  the	
  
curating	
  of	
  a	
  combination	
  of	
  featured	
  products	
  handled	
  and	
  delivered	
  to	
  their	
  doorstep.	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                             16	
  

	
  
Blissmo	
   	
                                      	
            	
            	
         	
           	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                               	
  
	
  

	
             	
  



Marketing	
  Plan	
  

	
  Blissmo	
  is	
  already	
  offered	
  in	
  the	
  US	
  as	
  a	
  means	
  of	
  discovery	
  for	
  people	
  who	
  already	
  belong	
  to	
  organizations	
  we	
  have	
  partnered	
  with	
  
and	
  individuals	
  who	
  are	
  interested	
  in	
  gaining	
  knowledge	
  of	
  organic,	
  fair-­‐trade,	
  eco	
  friendly	
  products.	
  This	
  marketing	
  plan	
  is	
  aimed	
  at	
  
consumers	
  of	
  such	
  products	
  in	
  UK.	
  We	
  seek	
  to	
  establish	
  strategic	
  alliances	
  with	
  organizations	
  that	
  support	
  organic,	
  fair-­‐trade,	
  eco	
  
friendly	
  products	
  as	
  a	
  means	
  of	
  introduction	
  of	
  our	
  service	
  –	
  An	
  Exploration	
  Platform.	
  
In	
  terms	
  of	
  revenue,	
  according	
  to	
  BioFach	
  (2010)	
  Europe	
  is	
  the	
  second	
  largest	
  market	
  for	
  organic	
  foods	
  in	
  the	
  world.	
  By	
  2008	
  
Revenues	
  were	
  estimated	
  at	
  €18	
  billion:	
  
—      Germany	
  €5.8	
  billion;	
  	
  
—      France	
  €2.6	
  billion;	
  
—      Italy	
  €1.97	
  billion;	
  
—      United	
  Kingdom	
  €2.5	
  billion	
  
	
  

Demographics	
  of	
  Target	
  Consumers:	
  
In	
  a	
  study	
  conducted	
  by	
  researches	
  in	
  the	
  University	
  
of	
  Murcia,	
  Spain	
  on	
  “Organic	
  Food	
  Consumption	
  in	
  
Europe:	
  International	
  Segmentation	
  based	
  on	
  value	
  
system	
  differences”	
  a	
  sample	
  profile	
  was	
  conducted	
  
of	
  consumers	
  of	
  organic	
  products.	
  Most	
  of	
  the	
  
consumers	
  as	
  it	
  relates	
  to	
  the	
  UK:	
  were	
  women	
  79%;	
  
Mean	
  age	
  45	
  –	
  46;	
  56%	
  were	
  intermediate	
  to	
  upper	
  
household	
  income;	
  29%	
  lived	
  in	
  cities	
  with	
  more	
  
than	
  250,000	
  inhabitants.	
  	
  
Previous	
  research	
  by	
  Hartman	
  and	
  New	
  Hope	
  has	
  
shown	
  that	
  consumers	
  are	
  segmented	
  according	
  to	
  
their	
  lifestyles:	
  “the	
  willingness	
  to	
  pay	
  for	
  an	
  organic	
  
product	
  might	
  be	
  influenced	
  by	
  individual	
  ways	
  of	
  
living	
  rather	
  than	
  by	
  the	
  usual	
  socioeconomic	
  
variables.”	
  	
  
Organic,	
  fair-­‐trade,	
  eco	
  friendly	
  products	
  consumers	
  
tend	
  to	
  be	
  people	
  who	
  are	
  concerned	
  with	
  the	
  
environment,	
  sustainability	
  projects,	
  global	
  
awareness	
  for	
  fair-­‐trade.	
  

Blissmo	
  is	
  focusing	
  initially	
  in	
  the	
  UK	
  as	
  a	
  platform	
  of	
  departure	
  for	
  its	
  services	
  and	
  products	
  given	
  the	
  ease	
  of	
  transferability	
  and	
  
compatibility	
  of	
  information	
  between	
  the	
  US	
  and	
  UK.	
  The	
  UK	
  also	
  offers	
  a	
  good	
  infrastructure	
  for	
  future	
  growth	
  into	
  other	
  European	
  
Nations	
  with	
  similar	
  demographics	
  and	
  values.	
  	
  

	
  

International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                      17	
  

	
  
Blissmo	
   	
                                       	
     	
     	
     	
     	
     buy	
  good.	
  feel	
  great.	
  
                                                                                                                                           	
  
	
  

	
             	
  

Product:	
  
Blissmo	
  offers	
  two	
  main	
  areas	
  of	
  service/products	
  

—      How	
  it	
  works	
  for	
  a	
  partner:	
  




                                                                                                                                    	
  
	
  
—      How	
  it	
  works	
  for	
  the	
  consumer:	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  


International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                  18	
  

	
  
Blissmo	
   	
                                       	
            	
            	
            	
            	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                    	
  
	
  

	
             	
  

What	
  a	
  Blissmobox	
  looks	
  like:	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  

Curation	
  (taken	
  from	
  Blissmo.com)	
  
When	
  evaluating	
  a	
  product,	
  we	
  look	
  at	
  several	
  factors	
  including:	
  

—      Organic.	
  You	
  hear	
  the	
  word	
  a	
  lot	
  but	
  what	
  does	
  it	
  mean?	
  Organic	
  means	
  produced	
  without	
  pesticides	
  or	
  chemical	
  fertilizers,	
  
        GMOs,	
  solvents	
  or	
  additives.	
  This	
  is	
  not	
  only	
  important	
  for	
  what	
  you	
  eat	
  but	
  what	
  you	
  put	
  on	
  you	
  and	
  around	
  you	
  (after	
  all,	
  your	
  
        skin	
  absorbs	
  most	
  of	
  what	
  you	
  put	
  on	
  it).	
  	
  
—      Low	
  (or	
  No!)	
  Chemical/Toxin	
  Content.	
  There	
  are	
  a	
  lot	
  of	
  chemicals	
  in	
  conventional	
  products	
  these	
  days.	
  Some	
  are	
  toxic	
  and	
  
        known	
  to	
  harm	
  humans	
  at	
  certain	
  quantities,	
  but	
  are	
  included	
  in	
  products	
  in	
  trace	
  amounts	
  deemed	
  to	
  be	
  harmless	
  -­‐	
  to	
  give	
  
        products	
  a	
  certain	
  smell	
  or	
  extend	
  shelf	
  life.	
  We	
  don't	
  know	
  the	
  long-­‐term	
  effects	
  of	
  trace	
  amounts,	
  however	
  as	
  we	
  are	
  learning	
  
        with	
  BPA	
  sometimes	
  we	
  think	
  a	
  chemical	
  to	
  be	
  "safe"	
  when	
  it	
  is	
  not.	
  We	
  seek	
  out	
  products	
  that	
  are	
  awesome	
  without	
  the	
  
        additives;	
  
—      Money	
  (And	
  Environment!)	
  Saving.	
  Sure	
  BPA-­‐free	
  water	
  bottles,	
  energy-­‐saving	
  power	
  strips	
  and	
  solar	
  flashlights	
  are	
  better	
  for	
  
        the	
  environment,	
  but	
  they	
  also	
  save	
  YOU	
  some	
  money.	
  
—      Eco-­‐friendly	
  or	
  Sustainable.	
  Every	
  product	
  we	
  buy	
  is	
  a	
  vote	
  of	
  endorsement	
  for	
  the	
  way	
  that	
  product	
  was	
  sourced,	
  
        manufactured	
  and	
  delivered.	
  It's	
  time	
  we	
  started	
  voting	
  in	
  favor	
  of	
  our	
  water,	
  our	
  air,	
  and	
  our	
  communities	
  (they	
  need	
  our	
  help)	
  
        so	
  we	
  seek	
  products	
  that	
  have	
  been	
  produced	
  in	
  a	
  people	
  &	
  planet	
  positive	
  way.	
  	
  
—      People	
  &	
  Community	
  Positive.	
  Occasionally	
  we'll	
  come	
  across	
  a	
  product	
  that	
  might	
  not	
  be	
  organic	
  or	
  eco-­‐friendly,	
  but	
  has	
  a	
  
        unique,	
  compelling	
  story	
  and	
  serves	
  a	
  people	
  or	
  community	
  that	
  we	
  think	
  you'll	
  enjoy	
  discovering	
  (and	
  using).	
  	
  
	
  

Blissmo	
  Brand:	
  
Blissmo	
  is	
  a	
  composition	
  of	
  two	
  words:	
  Bliss	
  and	
  Mo	
  -­‐	
  for	
  months.	
  Bliss	
  as	
  the	
  state	
  of	
  perfect	
  happiness;	
  serene	
  joy;	
  the	
  name	
  hopes	
  
to	
  convey	
  a	
  lifestyle	
  and	
  a	
  role	
  in	
  peoples	
  lives,	
  one	
  of	
  perfect	
  happiness	
  –	
  of	
  finding	
  products	
  that	
  are	
  good	
  for	
  the	
  consumer,	
  his	
  
family,	
  and	
  the	
  environment	
  while	
  at	
  the	
  same	
  time	
  feeling	
  great	
  they	
  are	
  making	
  a	
  difference.	
  	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                             19	
  

	
  
Blissmo	
   	
                                        	
            	
             	
            	
              	
          buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                             	
  
	
  

	
             	
  

Innovative	
  Aspects:	
  
Blissmo	
  is	
  not	
  an	
  ecommerce	
  website.	
  Blissmo	
  is	
  looking	
  to	
  answer	
  peoples	
  concerns	
  about	
  not	
  knowing	
  which	
  products	
  to	
  
purchase,	
  what	
  is	
  reliable,	
  what	
  is	
  good.	
  Blissmo	
  does	
  the	
  research	
  so	
  the	
  consumer	
  doesn’t	
  have	
  to.	
  The	
  mission	
  is	
  to	
  promote	
  
organic,	
  natural,	
  eco-­‐friendly	
  products	
  that	
  help	
  the	
  companies	
  that	
  are	
  making	
  those	
  products	
  and	
  are	
  helping	
  the	
  customers	
  who	
  
are	
  looking	
  for	
  those	
  products.	
  	
  

There	
  are	
  companies	
  that	
  sell	
  bulk	
  organic	
  items	
  in	
  boxes	
  –	
  through	
  the	
  mail.	
  Blissmo	
  does	
  not	
  seek	
  to	
  compete	
  against	
  these	
  nor	
  
any	
  type	
  of	
  food	
  retailer.	
  But	
  to	
  simply	
  serve	
  as	
  a	
  discovery	
  platform.	
  	
  

Furthermore,	
  Blissmo	
  considers	
  every	
  dollar	
  a	
  consumer	
  spends	
  as	
  a	
  vote,	
  as	
  such	
  we	
  seek	
  to	
  shift	
  the	
  consumers	
  vote	
  towards	
  
sustainable	
  products.	
  With	
  the	
  expectation	
  of	
  helping	
  these	
  industry	
  grow	
  thus	
  creating	
  further	
  dependability	
  and	
  consumer	
  
awareness	
  in	
  their	
  everyday	
  products.	
  	
  

Problems	
  and	
  Resistance:	
  
People	
  may	
  be	
  hesitant	
  to	
  subscribe	
  to	
  any	
  service	
  for	
  6	
  to	
  12	
  months.	
  	
  

Partners	
  may	
  also	
  be	
  wary	
  about	
  compromising	
  their	
  image	
  through	
  a	
  new	
  venture.	
  	
  

Marketing	
  Objectives	
  
Partners	
  –	
  Blissmo	
  seeks	
  to	
  target	
  partners	
  at	
  organic	
  trade	
  shows.	
  Companies	
  that	
  carry	
  products	
  that	
  have	
  a	
  high	
  quality	
  design,	
  
are	
  aesthetically	
  pleasing,	
  have	
  lower	
  or	
  no	
  toxins,	
  that	
  have	
  sustainability	
  credentials,	
  products	
  that	
  have	
  been	
  featured	
  in	
  
magazines,	
  and	
  consumers	
  have	
  voiced	
  their	
  desire	
  for	
  such	
  products.	
  	
  

Consumers	
  –	
  Target	
  people	
  who	
  are	
  searching	
  for	
  organic	
  products	
  through	
  the	
  web	
  –	
  social	
  media	
  such	
  as	
  Facebook,	
  twitter,	
  
YouTube,	
  Google,	
  different	
  blogs.	
  Partner	
  with	
  ecommerce	
  websites	
  that	
  can	
  offer	
  Blissmobox	
  as	
  a	
  means	
  for	
  discovery	
  of	
  their	
  
many	
  products.	
  	
  

Curating	
  –	
  Target	
  curators	
  that	
  are	
  relevant	
  to	
  the	
  organic,	
  fair-­‐trade,	
  eco	
  friendly	
  audience	
  –	
  such	
  as	
  leading	
  companies	
  within	
  that	
  
niche,	
  local	
  celebrities	
  known	
  for	
  their	
  work	
  in	
  the	
  field,	
  and	
  a	
  consumer	
  platform	
  –	
  where	
  consumers	
  voice	
  their	
  opinions	
  in	
  regards	
  
to	
  product.	
  	
  

Market	
  Share:	
  	
  
Currently	
  consumers	
  spent	
  £33	
  million	
  a	
  week	
  in	
  organic	
  products	
  in	
  the	
  UK.	
  Blissmo’s	
  expectation	
  is	
  not	
  so	
  much	
  to	
  take	
  money	
  
away	
  from	
  products	
  already	
  being	
  purchased	
  but	
  to	
  shift	
  consumers	
  from	
  regular	
  products	
  to	
  sustainable	
  products.	
  	
  

Furthermore	
  86%	
  of	
  households	
  purchased	
  15	
  organic	
  products	
  at	
  some	
  point	
  in	
  2010.	
  In	
  2011	
  according	
  to	
  the	
  UK	
  Environment	
  
Agency	
  there	
  were	
  23.6	
  million	
  households.	
  Therefore,	
  an	
  estimated	
  20.3	
  million	
  households	
  purchased	
  at	
  least	
  15	
  organic	
  products	
  
throughout	
  the	
  year.	
  	
  

If	
  Blissmo	
  captures	
  5%	
  within	
  the	
  first	
  2	
  –	
  3	
  years	
  it	
  would	
  have	
  1.015	
  million	
  households	
  users.	
  	
  

Expected	
  Sales	
  in	
  dollars	
  volume	
  
Considering	
  a	
  market	
  share	
  capture	
  of	
  1%	
  (203,000	
  Households)	
  in	
  the	
  first	
  year	
  and	
  revenue	
  of	
  £19.00	
  per	
  box	
  -­‐	
  $6,099,952.55	
  (or	
  
£3,857,000.00)	
  
International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                      20	
  

	
  
Blissmo	
   	
                                              	
             	
             	
             	
         	
             buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                                    	
  
	
  

	
             	
  

Product	
  Strategy	
  
The	
  product/service	
  differentiation	
  is	
  the	
  uniqueness	
  of	
  such	
  form	
  of	
  advertising	
  within	
  this	
  specialized	
  segment	
  of	
  products.	
  Some	
  
of	
  the	
  advantages	
  include:	
  

—      Just	
  in	
  time	
  operations	
  –	
  Products	
  are	
  only	
  ordered	
  based	
  on	
  the	
  current	
  monthly	
  subscription	
  	
  
—      Stabilized	
  Revenue	
  –	
  The	
  consumers	
  payments	
  are	
  made	
  6	
  months	
  or	
  12	
  months	
  in	
  advance	
  
—      Customer	
  loyalty	
  –	
  Subscribers	
  make	
  multiple	
  purchases	
  over	
  time	
  
—      Sense	
  of	
  Community	
  –	
  Members	
  can	
  use	
  the	
  company’s	
  Facebook	
  page	
  to	
  trade	
  tips,	
  comments,	
  and	
  reviews	
  

Packaging:	
  
Boxes	
  are	
  a	
  standard	
  size	
  (20x15x15cm)	
  made	
  of	
  recyclable	
  material.	
  

	
  

	
  

	
             	
              	
             	
            	
             	
             	
             	
  

Support	
  Services	
  (Taken	
  from	
  Blissmo.com)	
  

—      How	
  do	
  I	
  get	
  to	
  choose?	
  
        Around	
  the	
  15th	
  of	
  every	
  month,	
  we'll	
  send	
  you	
  an	
  email	
  with	
  the	
  featured	
  boxes	
  for	
  that	
  month.	
  You'll	
  then	
  have	
  until	
  the	
  end	
  
        of	
  the	
  month	
  to	
  make	
  your	
  selection	
  -­‐-­‐	
  but	
  don't	
  wait	
  too	
  long	
  as	
  each	
  box	
  is	
  limited	
  in	
  quantity.	
  If	
  you	
  don't	
  like	
  any	
  of	
  the	
  
        boxes	
  you'll	
  have	
  the	
  option	
  to	
  "skip"	
  that	
  month	
  and	
  receive	
  a	
  credit	
  to	
  use	
  towards	
  a	
  future	
  box.	
  For	
  example,	
  if	
  you	
  were	
  to	
  
        skip	
  July,	
  you	
  would	
  have	
  the	
  option	
  to	
  select	
  two	
  boxes	
  in	
  August.	
  If	
  we	
  don't	
  hear	
  from	
  you	
  by	
  the	
  end	
  of	
  the	
  month,	
  we'll	
  
        select	
  a	
  box	
  for	
  you	
  based	
  upon	
  your	
  purchase	
  history.	
  
—      What	
  if	
  I	
  get	
  a	
  box	
  and	
  I	
  don't	
  like	
  what's	
  in	
  it?	
  
        We	
  want	
  you	
  to	
  be	
  happy	
  with	
  your	
  box	
  and	
  if	
  for	
  any	
  reason	
  you	
  are	
  not	
  let	
  us	
  know	
  and	
  we'll	
  do	
  what	
  we	
  can	
  to	
  make	
  it	
  right.	
  
—      What	
  if	
  I	
  get	
  a	
  box	
  and	
  some	
  of	
  the	
  products	
  are	
  damaged?	
  
        While	
  we	
  do	
  what	
  we	
  can	
  to	
  ensure	
  that	
  the	
  products	
  will	
  reach	
  you	
  in	
  mint	
  condition,	
  occasionally	
  products	
  do	
  get	
  damaged.	
  If	
  
        this	
  happens	
  to	
  one	
  of	
  your	
  boxes,	
  simply	
  take	
  a	
  photo	
  of	
  the	
  damaged	
  product	
  and	
  send	
  it	
  along	
  with	
  your	
  name	
  and	
  email	
  
        address	
  to	
  box@blissmo.com	
  and	
  we'll	
  replace	
  the	
  product	
  if	
  we	
  can,	
  or	
  credit	
  your	
  membership	
  the	
  value	
  of	
  the	
  product.	
  	
  
—      What	
  if	
  I	
  want	
  to	
  cancel	
  my	
  subscription?	
  
        We'd	
  hate	
  to	
  see	
  you	
  go,	
  but	
  we	
  understand	
  that	
  a	
  few	
  of	
  you	
  might	
  move	
  out	
  of	
  the	
  country	
  and	
  no	
  longer	
  need	
  your	
  
        Blissmobox	
  subscription.	
  ;)	
  To	
  cancel	
  for	
  any	
  reason,	
  simply	
  email	
  box@blissmo.com	
  and	
  we'll	
  take	
  care	
  of	
  it.	
  If	
  that	
  month's	
  box	
  
        has	
  already	
  shipped	
  (around	
  the	
  30th	
  of	
  each	
  month)	
  when	
  you	
  cancel	
  but	
  you	
  have	
  yet	
  to	
  receive	
  it,	
  we'll	
  cover	
  return	
  
        shipping.	
  

Promotions	
  Strategy	
  
Blissmo	
  seeks	
  to	
  create	
  a	
  community	
  of	
  users	
  and	
  partners	
  –	
  so	
  the	
  promotion	
  follows	
  the	
  same	
  guidelines.	
  Social	
  media	
  helps	
  us	
  do	
  
just	
  that	
  –	
  through	
  Facebook	
  and	
  blogs	
  we	
  hope	
  to	
  reach	
  people	
  who	
  are	
  interested	
  in	
  making	
  a	
  difference	
  and	
  are	
  looking	
  for	
  ways	
  
to	
  do	
  that.	
  	
  



International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                                          21	
  

	
  
Blissmo	
   	
                                     	
            	
            	
            	
            	
            buy	
  good.	
  feel	
  great.	
  
                                                                                                                                                                                                                    	
  
	
  

	
             	
  

In	
  addition	
  to	
  social	
  media	
  we	
  also	
  plan	
  to	
  partner	
  with	
  NGO’s	
  that	
  focus	
  on	
  Fair-­‐trade,	
  eco	
  friendly,	
  organic	
  products.	
  In	
  the	
  US	
  we	
  
have	
  done	
  such	
  a	
  partnership	
  with	
  Care2	
  –	
  Care2	
  in	
  turn	
  has	
  given	
  us	
  access	
  to	
  15	
  million	
  subscribers	
  who	
  are	
  interested	
  in	
  making	
  a	
  
collaborative	
  shift	
  towards	
  healthier,	
  more	
  sustainable	
  consumption.	
  	
  

Ultimately,	
  we	
  look	
  to	
  meet	
  and	
  find	
  partners	
  locally.	
  Blissmo	
  does	
  this	
  by	
  participating	
  in	
  tradeshows	
  hearing	
  the	
  stories	
  behind	
  the	
  
product,	
  evaluating	
  them,	
  and	
  asking	
  them	
  to	
  join	
  us	
  in	
  the	
  shift	
  of	
  the	
  consumers	
  dollars	
  towards	
  healthier,	
  safer,	
  and	
  better	
  
products.	
  	
  

Finally,	
  as	
  we	
  grow	
  we	
  look	
  to	
  invest	
  some	
  of	
  our	
  funds	
  into	
  online	
  advertisement	
  specifically	
  geared	
  to	
  those	
  who	
  are	
  looking	
  for	
  
products	
  in	
  the	
  organic,	
  fair-­‐trade,	
  eco	
  friendly	
  industry.	
  	
  

Distribution	
  Strategy	
  (Inbound)	
  
Because	
  of	
  Blissmo’s	
  nature	
  and	
  type	
  of	
  business,	
  inbound	
  logistics	
  are	
  simple.	
  Partners	
  are	
  in	
  charge	
  of	
  getting	
  their	
  products	
  to	
  our	
  
warehouse.	
  All	
  that	
  is	
  required	
  is	
  standard	
  paperwork,	
  such	
  as:	
  Invoices	
  for	
  products	
  that	
  are	
  not	
  deemed	
  as	
  samples,	
  truck	
  b ill	
  of	
  
lading,	
  and	
  packing	
  list.	
  	
  

Distribution	
  Strategy	
  (Outbound)	
  
Boxes	
  are	
  limited	
  to	
  the	
  amount	
  of	
  subscribers.	
  Each	
  box	
  is	
  filled	
  according	
  to	
  the	
  products	
  featured	
  that	
  month.	
  Some	
  are	
  filled	
  
according	
  to	
  the	
  featured	
  curator	
  of	
  the	
  month.	
  As	
  the	
  selections	
  come	
  each	
  is	
  labeled	
  with	
  the	
  consumer’s	
  information.	
  	
  

The	
  distribution	
  of	
  the	
  boxes	
  is	
  done	
  through	
  the	
  Royal	
  Postal	
  Service	
  (UK).	
  

The	
  initial	
  distribution	
  is	
  only	
  within	
  the	
  UK,	
  beginning	
  with	
  England	
  (later	
  Wales	
  and	
  Northern	
  Ireland),	
  there	
  is	
  no	
  import	
  or	
  export	
  
fee	
  given	
  that	
  all	
  products	
  are	
  locally	
  made/distributed.	
  Most	
  of	
  the	
  major	
  distribution	
  efforts	
  have	
  already	
  taken	
  part	
  by	
  the	
  
producer.	
  	
  

Pricing	
  Strategy	
  
The	
  price	
  per	
  box/per	
  month	
  will	
  be	
  £19	
  (Plus	
  VAT	
  20%,	
  shipping	
  and	
  handling	
  	
  £3.50)	
  

There	
  are	
  no	
  custom	
  duties,	
  no	
  import	
  taxes,	
  and	
  no	
  wholesale	
  &	
  retail	
  markups.	
  Prices	
  are	
  to	
  be	
  paid	
  up	
  front	
  for	
  subscriptions	
  of	
  6	
  
months	
  and	
  12	
  months.	
  	
  

The	
  products	
  included	
  in	
  the	
  box	
  are	
  given	
  to	
  Blissmo	
  by	
  the	
  pertinent	
  organizations	
  as	
  samples	
  at	
  no	
  cost	
  and	
  as	
  a	
  method	
  of	
  
promotion	
  (that	
  is	
  why	
  products	
  are	
  limited	
  as	
  to	
  different	
  boxes).	
  	
  

Government	
  Participation	
  
There	
  are	
  several	
  channels	
  within	
  government	
  that	
  can	
  serve	
  to	
  bring	
  awareness	
  to	
  organic	
  products	
  and	
  Blissmo	
  as	
  a	
  service	
  
offered	
  as	
  a	
  means	
  of	
  exploration	
  –	
  Such	
  as:	
  

—      Soil	
  Association	
  
—      Sustain:	
  The	
  alliance	
  for	
  Better	
  Food	
  and	
  Farming	
  
—      British	
  Nutrition	
  Foundation	
  


International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                                                                                           22	
  

	
  
Blissmo	
   	
                                       	
            	
     	
     	
     	
     buy	
  good.	
  feel	
  great.	
  
                                                                                                                                               	
  
	
  

	
             	
  

—      Food	
  for	
  life:	
  the	
  school	
  meals	
  action	
  pack	
  
—      Food	
  Standards	
  Agency	
  
—      Organic	
  Food	
  Federation	
  
—      Department	
  for	
  Environment,	
  Food	
  and	
  Rural	
  Affairs	
  
—      National	
  Famers’	
  Retail	
  and	
  Market	
  Association	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  
        	
  




International	
  Marketing	
  Plan	
  for	
  U.K.	
                                                                                        23	
  

	
  

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Blissmo - UK Potential Market

  • 1.           International  Marketing  Plan  for  U.K.   By  Mark  Cintron     May  22,  2012                        
  • 2. Blissmo               buy  good.  feel  great.           Executive  Summary   Blissmo  is  a  unique  discovery  platform  crafted  for  people  who  are  interested  in  finding  exceptional  organic  &  eco  products  that  are   safer,  healthier  and  better  than  conventional  alternatives  –  at  up  to  70%  off.  Blissmo  works  with  expert  curators  and  leverages   resources  to  find  exceptional  products  that  are  either  certified  as  organic  or  eco-­‐friendly,  or  that  skip  toxins  found  in  may   conventional  brands  &  products,  or  that  have  a  people  &  planet  positive  approach  in  the  DNA  of  the  business  –  and  then  Blissmo   introduces  these  products  to  you  via  the  Blissmobox.   The  reason  behind  this  is  to  introduce  consumers  and  give  them  the  ability  to  choose  products  that  are  better  &  safer  for  our  bodies,   our  families,  our  communities,  and  our  planet.  It  is  difficult  to  know  where  to  find  these  products  or  if  they  are  truly  safer.  Blissmo   hopes  to  help  people  who  are  health-­‐minded  and  earth-­‐minded  ‘discover  what’s  better’  through  all  the  clutter  and  noise  of  other   products.     Blissmo  is  a  young  company;  it  has  been  operating  successfully  out  of  San  Francisco  for  the  last  3  years.  The  idea  began  with  the   explosion  of  Groupon.  We  realized  that  when  given  50,  60,  and  70%  off  people  were  willing  to  try  anything.  And  so  we  set  to  use  the   same  idea  to  allow  people  to  try  organic  &  eco  products  so  that  they  could  ultimately  shift  their  consumptions  from  regular  products   that  are  not  sustainable  to  products  that  are.     As  Blissmo  seeks  to  expand  its  operations  it  has  discovered  that  the  second  largest  market  for  organic  &  eco  products  is  in  Western   Europe.  Markets  with  new  companies  that  seek  to  make  their  brand  known  but  find  it  difficult  to  find  the  right  consumers  or  make   their  voice  heard  through  so  much  clutter  of  other  brands.   After  careful  consideration  of  the  top  Western  European  countries  with  a  demand  for  organic  products  and  a  demand  from  organic   producers  to  make  their  products  known  we  have  selected  the  United  Kingdom  as  a  starting  point.  There  is  a  measurable,  accessible,   substantial,  differentiable,  and  actionable  market  segment.  The  UK  is  the  3  largest  within  the  Western  European  countries  in   consumption  of  organic  &  eco  products  -­‐  following  Germany,  and  France.       Through  out  the  last  10  years  it  has  also  maintained  organic  farming  –  although  the  production  has  had  its  growth  spurs  and  times  of   plateau  it  has  nevertheless  remained  consistent.     Furthermore,  the  UK  has  an  adequate  infrastructure  for  the  distribution  of  the  Blissmo  boxes  and  the  setting  up  of  a  platform  for   future  expansion  of  other  European  Nations.       International  Marketing  Plan  for  U.K.   2    
  • 3. Blissmo               buy  good.  feel  great.           Cultural  Analysis   Western  societies  are  motivated  by  the  desire  to  change  eating  habits  and  customs  as  concern  is  raised  about  how  some  products   may  be  severely  harmful  to  the  environment.  According  to  Ranchod  “This  has  led  to  higher  demand  for  organic  products,  sustainable   business  activities,  and  stricter  regulations  from  national  governments.”  The  western  European  countries  with  highest  demand  for   organic  products  are  Germany,  Italy,  France,  and  the  United  Kingdom.  Within  these  countries  there  are  growing  segments  of  people   within  a  broad  range  of  income  categories,  consumers  that  have  crossed  over  from  a  financial  decision  into  a  lifestyle  decision  to  be   eco-­‐friendly.     Within  the  United  Kingdom  there  has  been  a  growing  awareness  of  a  need  for  more  organic  products.  However,  the  decision  to   place  Blissmo’s  first  international  operation  is  not  based  only  on  product  demand  but  also  existing  infrastructure,  dependability  of   transportation,  dependability  of  telecommunication,  consumer  access  to  product  information  and  online  acquisition,  etc.  The  U K   was  chosen  as  hub  that  could  later  be  used  to  access  Western  Europe.  Furthermore,  the  similarity  of  languages  and  culture  allows  an   easier  adaptation  of  product  material,  existing  marketing  kits,  and  company  documents.         Geographical  Setting   Location     — England   Climate   — 0  C  -­‐  32  C   Country’s  relevant  history  and/or  recent  events  (Beginning  with  WWII)   World  War  II   When  war  began  on  3  September  1939  it  was  feared  that  the  Germans  would  bomb  British  cities  causing  great  loss  of  life.  So   children  from  the  cities  were  evacuated  to  the  countryside.       Rationing  in  Britain  began  in  September  1939  when  petrol  was  rationed.  As  the  war  continued  rationing  became  stricter  and  stricter.   From  1942  dried  (powdered)  egg  arrived  from  the  USA.  Meanwhile  the  people  were  encouraged  to  'dig  for  victory'  and  the  amount   of  land  under  cultivation  increased  from  12  million  acres  in  1939  to  18  million  acres  in  1945.     On  7  September  1940  the  Germans  began  bombing  London  and  by  1  January  1941  over  13,000  Londoners  were  killed.  Other  cities   heavily  bombed  during  the  'blitz'  included  Birmingham,  Coventry,  Bristol,  Portsmouth  and  Plymouth.  German  bombing  lessened   after  mid-­‐1941  when  Hitler  invaded  Russia.  From  then  on  most  German  armed  forces  were  concentrated  in  the  east.       About  1  million  houses  were  destroyed  or  severely  damaged  during  World  War  II.  About  40,000  civilians  were  killed.  After  the  war   Britain  was  left  with  a  severe  shortage  of  housing.  The  Housing  Act  of  1946  gave  grants  and  subsidies  for  building  houses.  By  1951   900,000  new  houses  had  been  built.   Germany  surrendered  on  8  May  1945.  Immediately  afterwards  a  general  election  was  held  (the  first  since  November  1935).  Labor   won  by  a  landside  and  Clement  Attlee  (1883-­‐1967)  became  prime  minister  until  1951.  Labor  set  about  introducing  a  welfare  state.   International  Marketing  Plan  for  U.K.   3    
  • 4. Blissmo               buy  good.  feel  great.           By  the  National  Insurance  Act  of  1946  everyone  was  entitled  to  unemployment  benefit,  sickness  benefit,  old  age  pensions  and   widows  pensions.  The  National  Health  Service  was  introduced  in  1948.   The  Labor  party  also  nationalized  certain  industries.  Coal  was  nationalized  in  1947.  So  were  the  railways.  In  1948  gas  and  electricity   were  nationalized.  Meanwhile  shortages  gradually  lessened.  Clothes  rationing  ended  in  1949  and  petrol  rationing  ended  in  1950.   However  rationing  of  butter  and  meat  lasted  until  1954.   However  in  the  mid-­‐1950s  Britain  became  an  affluent  society.  For  the  first  time  ordinary  people  had  substantial  amounts  of  money   to  spend  on  luxuries.  Consumer  goods  became  common.  In  the  1960s  Britain  became  a  truly  affluent  society.  Washing  machines  and   vacuum  cleaners  became  near  universal.  Cars  and  fridges  became  common.  Foreign  holidays  became  common  for  the  first  time.   Central  heating,  electric  blankets,  electric  kettles  and  toasters  and  a  host  of  other  goods  became  common  in  the  1960s.  By  1975  90%   of  homes  had  a  vacuum  cleaner,  85%  had  a  fridge  and  70%  owned  a  washing  machine.  Furthermore  52%  had  a  telephone  and  47%   had  central  heating.  Until  the  mid-­‐1970s  there  was  full  employment  in  most  areas  of  Britain.  For  most  of  the  period  1945-­‐1973   unemployment  was  less  than  5%.     1973  –  Labor  Unions,  EEC,  and  Unemployment   In  1973  the  school  leaving  age  was  raised  to  16.  In  1988  a  national  curriculum  was  introduced.  Meanwhile  in  the  years  after  1945  the   trade  unions  grew  very  powerful.  By  1970  their  membership  had  almost  doubled.  Nearly  half  the  workforce  belonged  to  a  union.  In   the  winter  of  1972  the  coal  miners  went  on  strike  and  the  government  was  forced  to  give  in  to  their  demands.  They  went  on  strike   again  in  the  winter  of  1974   In  1973  Britain  joined  the  EEC  (forerunner  of  the  EU).  The  first  elections  for  the  European  parliament  were  held  in  1979.   By  1973  the  long  period  of  economic  prosperity  was  coming  to  an  end.  By  the  spring  of  1975  unemployment  had  climbed  to  1   million.  It  was  over  5%  of  the  workforce.  By  1977  it  had  risen  to  5.5%  and  in  1979  it  stood  at  5.3%.  Meanwhile  there  was  also  high   inflation.   In  1978  in  an  effort  to  tackle  inflation  the  government  tried  to  persuade  trade  unions  to  limit  pay  rises  to  no  more  than  5%.  The   trade  unions  refused  to  accept  the  limit  and  Britain  was  hit  by  a  wave  of  strikes.  As  a  result  the  government's  popularity  diminished   and  in  May  1979  the  Conservatives  won  a  general  election.  Margaret  Thatcher  became  Britain's  first  woman  prime  minister.   In  1980-­‐82  Britain  suffered  a  severe  recession.  Unemployment  rose  sharply.  By  January  1982  it  was  11.5%,  double  the  May  1979   figure.  Not  surprisingly  the  government  was  deeply  unpopular.   However  in  April  1982  the  Argentineans  invaded  the  Falkland  Islands.  The  British  sent  a  taskforce  and  on  14  June  1982  the  Falklands   were  recaptured.  The  war  greatly  boosted  the  government's  popularity  and  it  contributed  to  the  government's  victory  in  the  general   election  of  1983.  (The  Conservatives  won  a  third  election  in  1987).   1982  –  Recovery  of  the  UK  Economy   Meanwhile  recession  ended  in  the  autumn  of  1982  and  recovery  began.  Unemployment  remained  very  high  until  1986.  In  the   summer  of  that  year  the  official  figure  was  14.1%.  However  unemployment  then  fell  steadily.  The  government  also  succeeded  in   greatly  reducing  inflation.  Despite  the  mass  unemployment  of  the  1980s  most  people  with  a  job  experienced  a  substantial  rise  in   International  Marketing  Plan  for  U.K.   4    
  • 5. Blissmo               buy  good.  feel  great.           their  living  standards  during  the  decade.   On  the  other  hand  the  percentage  of  people  living  in  poverty  increased.  That  was  partly  due  to  mass  unemployment.  Another  cause   was  the  rapidly  rising  number  of  single  parent  families  many  of  whom  lived  on  state  benefits.   The  government  also  privatized  industries.  British  Aerospace  and  Cable  and  Wireless  were  sold  in  1981.  Then  in  1982-­‐83  the   National  Freight  Corporation  and  Associated  Business  Ports  were  sold.  British  gas  was  sold  in  1986.  British  telecom  was  sold  in  1984.   British  gas  was  sold  in  1986.  Furthermore,  during  the  1980s  the  government  passed  a  series  of  laws  restricting  the  powers  of  the   trade  unions.   In  1990  the  government  introduced  a  new  tax  in  England  called  the  community  charge  (popularly  known  as  the  poll  tax).  It  was  very   unpopular  and  in  1993  it  was  replaced  by  the  council  tax.     The  British  political  system     Is  headed  by  a  monarchy  but  essentially  the  powers  of  the  monarch,  as  head  of  state  -­‐currently  Queen  Elizabeth  II  -­‐  are  ceremonial.   The  most  important  practical  power  is  the  choice  of  the  Member  of  Parliament  to  form  a  government,  but  invariably  the  monarch   follows  the  convention  that  this  opportunity  is  granted  to  the  leader  of  the  political  party  with  the  most  seats  in  the  House  of   Commons.   The  monarch  is  determined  on  the  hereditary  and  primogeniture  principles,  which  means  that  the  oldest  male  child  of  a  monarch  is   the  next  in  line  to  the  throne.  Under  the  terms  of  the  Act  of  Settlement  of  1701,  the  monarch  and  the  monarch's  spouse  cannot  be   Catholics  because  the  UK  monarch  is  also  the  Head  of  the  Church  of  England.  These  archaic  arrangements  are  currently  under   review.   In  classical  political  theory,  there  are  three  arms  of  the  state:   — The  executive  –  the  Ministers  who  run  the  country  and  propose  new  laws   — The  legislature  –  the  elected  body  that  passes  new  laws   — The  judiciary  –  the  judges  and  the  courts  who  ensure  that  everyone  obeys  the  laws     In  the  political  system  of  the  United  States,  the  constitution  provides  that  there  must  be  a  strict  separate  of  powers  of  these  three   arms  of  the  state,  so  that  no  individual  can  be  a  member  of  more  than  one.  So,  for  example,  the  President  is  not  and  cannot  be  a   member  of  the  Congress.  This  concept  is  called  'separation  of  powers',  a  term  coined  by  the  French  political,  enlightenment  thinker   Montesquieu.     This  is  not  the  case  in  the  UK:   — All  Ministers  in  the  government  are  members  of  the  legislature   — Some  very  senior  judges  sit  in  the  upper  house  of  the  parliament   — The  formal  head  of  the  judiciary  is  a  senior  minister     International  Marketing  Plan  for  U.K.   5    
  • 6. Blissmo               buy  good.  feel  great.           THE  U.K.  PARLIAMENT   The  British  Parliament  is  often  called  Westminster  because  it  is  housed  in  a  distinguished  building  in  central  London  called  the  Palace   of  Westminster.   The  British  Parliament  –  like  most  in  the  world  –  is  bicameral,  that  is  there  are  two  houses  or  chambers.  The  only  exceptions  to  this   practice  around  the  world  are  some  small  countries  such  as  Israel  and  New  Zealand.   The  House  of  Commons   This  is  the  lower  chamber  but  the  one  with  the  most  authority.  I  worked  there  as  a  Research  Assistant  to  Merlyn  Rees  MP,  then   Labor’s  Opposition  spokesperson  on  Northern  Ireland,  from  1972-­‐1974.     The  Commons  is  chaired  by  the  Speaker.  Unlike  the  Speaker  in  the  US  House  of  Representatives,  the  post  is  non-­‐political  and  indeed,   by  convention,  the  political  parties  do  not  contest  the  Parliamentary  constituency  held  by  the  Speaker.     The  House  of  Commons  currently  comprises  650  Members  of  Parliament  or  MPs  Rather  oddly  (but  deliberately),  there  is  insufficient   seating  capacity  in  the  chamber  of  the  House  of  Commons  for  all  the  MPs.  Members  do  not  sit  at  desks  (like  most  legislatures)  but   on  long,  green-­‐covered  benches  and  there  is  only  seating  capacity  for  437  MPs  out  of  the  total  of  650.   Each  member  in  the  House  of  Commons  represents  a  geographical  constituency.  Typically  a  constituency  would  have  around  60,000   -­‐  80,000  voters,  depending  mainly  on  whether  it  is  an  urban  or  rural  constituency.   In  the  UK,  unlike  many  countries,  there  are  not  fixed  term  parliaments.  A  General  Election  –  that  is,  a  nationwide  election  for  all  650   seats  –  is  held  when  the  Prime  Minister  calls  it.   POLITICAL  PARTIES   Today  there  are  three  major  political  parties  in  the  British  system  of  politics:   — The  Labor  Party  (often  called  New  Labor)  –  the  center-­‐Left  party     — The  Conservative  Party  (frequently  called  the  Tories)  –  the  center-­‐Right  party     — The  Liberal  Democrat  Party  (known  as  the  Lib  Dems)  –  the  centrist,  libertarian  party     Population  and  Demography   England  is  the  most  populous  country  out  of  the  four  that  make  up  the  United  Kingdom  (the  others  being  Wales,  Scotland  and   Northern  Ireland).  In  fact,  England  alone  makes  up  over  80%  of  the  total  population  of  the  United  Kingdom.  It  is  also  in  the  top   quarter  of  the  most  populous  countries  in  the  world,  with  over  50  million  inhabitants.      Most  of  the  current  inhabitants  of  England   descend  from  the  lines  of  the  first  settlers,  who  date  back  centuries  ago.  These  ones  had  Norse,  Saxon  and  Anglo  roots.  Various   cultures  have  shaped  and  molded  the  modern  community,  including  the  Roman  and  Gaelic  influences,  creating  a  melting  pot  of   complex  traditions  and  heritages.   Of  the  50  million  +  inhabitants,  there  is  a  fairly  equal  split  between  males  and  females,  with  females  numbering  slightly  higher.  The   median  age  of  English  residents  is  about  36  or  37  years.  Males’  life  expectancy  averages  around  77  years  of  age,  while  most  females   will  live  to  be  about  81  years  old.  Regardless  of  actual  nationality,  the  vast  majority  (that  is,  almost  90%)  of  people  in  England  are   white.     — Nationality:  Noun-­‐-­‐Briton(s).  Adjective-­‐-­‐British   — Population  (July  2011  est.):  62,698,362     International  Marketing  Plan  for  U.K.   6    
  • 7. Blissmo               buy  good.  feel  great.           — Annual  population  growth  rate  (2011  est.):  0.557%                                             — Major  ethnic  groups  (2001  census):  White  92.1%  (of  which  English  83.6%,  Scottish  8.6%,  Welsh  4.9%,  Northern  Irish  2.9%),  black   2%,  Indian  1.8%,  Pakistani  1.3%,  mixed  1.2%,  other  1.6%   — Major  religions  (2001  census):  Christian  (Anglican,  Roman  Catholic,  Presbyterian,  Methodist)  71.6%,  Muslim  2.7%,  Hindu  1%,   other  1.6%,  unspecified  or  none  23.1%   — Major  languages:  English,  Welsh,  Irish  Gaelic,  Scottish  Gaelic   — Education:  Years  compulsory-­‐-­‐12.  Attendance-­‐-­‐nearly  100%.   —  Literacy-­‐-­‐99%.   —  Health:  Infant  mortality  rate-­‐-­‐4.62  deaths/1,000     — Live  births.  Life  expectancy  (2011  est.)   o Males  77.95  years;   o  Females  82.25  years;  total  80.05  years   — Work  force  (2009,  31.25  million):     — Services  80.4%;   — Industry  18.2%;     — Agriculture  1.4%.   http://www.guardian.co.uk/news/datablog/2010/feb/24/uk-­‐trade-­‐exports-­‐imports   Economic  Statistics  and  Descriptions   — GDP  (at  current  market  prices;  International  Monetary  Fund  (IMF),  2011):  $2.481  trillion.   — Annual  growth  rate  (IMF,  2010):  +1.14%.   — Per  Capita  GDP  (at  current  market  prices;  IMF,  2011):  $39,604.   — Natural  resources:  Coal,  oil,  natural  gas,  tin,  limestone,  iron  ore,  salt,  clay,  chalk,  gypsum,  lead,  silica.   — Agriculture  Products:  cereals,  oilseed,  potatoes,  vegetables,  cattle,  sheep,  poultry,  fish.   — Industry  Types-­‐-­‐steel,  heavy  engineering  and  metal  manufacturing,  textiles,  motor  vehicles  and  aircraft,  construction  (7.0%  of   GDP),  electronics,  chemicals.   — Services  Types-­‐-­‐financial,  business,  distribution,  transport,  communication,  and  hospitality.   — Trade  Exports/Imports  of  goods  and  services:   o $782.7  billion  Major  goods  exports:  manufactured  goods,  fuels,  chemicals,  food,  beverages,  and  tobacco.  Major   export  markets-­‐-­‐U.S.,  European  Union.  Imports  of  goods  and  services   o $827.6  billion.  Major  goods  imports-­‐-­‐manufactured  goods,  machinery,  fuels,  foodstuffs.  Major  import  suppliers-­‐-­‐ U.S.,  European  Union,  and  China.     International  Marketing  Plan  for  U.K.   7    
  • 8. Blissmo               buy  good.  feel  great.             Other  Factors  Affecting  Individuals:   — Women  are  choosing  to  stay  at  home  due  to  economic  factors  or  the  lack  of  availability  of  part-­‐time  flexible  working  in  today’s   economy.     — Men’s  income  rose  from  £2,324  (May  2011)  to  £2,350  (Aug  2011).  While  the  median  income  fell  marginally,  UK  families  on  the   lowest  income  remained  static  over  the  year   — Families  surviving  on  less  than  £1,000  per  month  at  19%  in  August  2011,  the  same  as  in  January  2011.     — At  the  other  end  of  the  scale,  those  who  are  in  a  committed  relationship  with  plans  to  have  children  have  the  highest  monthly   income  (£2,516).  This  is  an  eight  percent  increase  since  May  2011  (£2,331)   — The  number  of  families  with  a  household  income  of  more  than  £2,500  has  fallen  by  two  percentage  points  from  38%  (May  2011)   to  36%  (Aug  2011)  –  possibly  indicating  the  impact  of  redundancies  and  the  availability  of  fewer  part-­‐time  positions  for  women.     — There  were  26.3  million  households  in  the  UK  in  2011.  Of  these  29  per  cent  consisted  of  only  one  person  and  almost  20  per  cent   consisted  of  four  or  more  people   International  Marketing  Plan  for  U.K.   8    
  • 9. Blissmo               buy  good.  feel  great.             Inflation  peak   The  Bank  of  England  had  already  predicted  that  inflation  would  top  5%  this  year  as  a  result  of  higher  utility  bills,  but  it  expects  price   rises  to  slow  in  2012  and  2013.   Unemployment  Rate   The  total  number  of  jobless  fell  to  2.63  million,  according  to  the  Office  for  National  Statistics,  its  lowest  level  since  last  summer.  That   brought  the  unemployment  rate  in  the  first  quarter  of  2012  down  to  8.2%,  from  8.4%  in  the  last  three  months  of  2011.   http://www.ons.gov.uk/ons/taxonomy/index.html?nscl=Balance+of+Payments   Trade     — The  surplus  on  seasonally  adjusted  trade  in  services  was  estimated  at  £5.8  billion  in  March,  compared  with  the  surplus  of  £5.6   billion  in  February.   — The  deficit  on  trade  in  goods  with  EU  countries  was  £4.5  billion  in  March,  compared  with  the  deficit  of  £3.7  billion  in  February     — The  deficit  on  trade  in  goods  with  non-­‐EU  countries  was  £4.1  billion  in  March,  compared  with  the  deficit  of  £4.9  billion  in   February     http://www.ons.gov.uk/ons/taxonomy/index.html?nscl=Balance+of+Payments   Description  of  Daily  Life  and  Lifestyles   The  United  Kingdom’s  cultural  traditions  are  reflective  of  the  country’s  heterogeneity  and  its  central  importance  in  world  affairs  over   the  past  several  centuries.  Each  constituent  part  of  the  United  Kingdom—England,  Scotland,  Wales,  and  Northern  Ireland— maintains  its  own  unique  customs,  traditions,  cuisine,  and  festivals.  Moreover,  as  Britain’s  empire  spanned  the  globe,  it  became  a   focal  point  of  immigration,  especially  after  the  independence  of  its  colonies,  from  its  colonial  possessions.  As  a  result,  immigrants   from  all  corners  of  the  world  have  entered  the  United  Kingdom  and  settled  throughout  the  country,  leaving  indelible  imprints  on   British  culture.       Typical  and  Popular  foods     — Roast  beef  and  Yorkshire  pudding   — Bubble  and  Squeak     — Toad-­‐in-­‐the-­‐Hole   — English  Breakfast   — Roast  Meats     — Bangers  and  Mash   — Fish  and  Chips   — Black  Pudding     — Ploughman's  Lunch   — Bacon  Roly-­‐Poly   — Cottage  Pie     — Cumberland  Sausage   — Shepherd's  Pie     — Pie  and  Mash  with  parsley  liquor   — Gammon  Steak  with  egg   — Roast  beef  and  Yorkshire  pudding   — Lancashire  Hotpot           International  Marketing  Plan  for  U.K.   9    
  • 10. Blissmo               buy  good.  feel  great.           Availability  and  Impact  of  Media                                                                       http://www.nationmaster.com/country/uk-­‐united-­‐kingdom/med-­‐media                 International  Marketing  Plan  for  U.K.   10    
  • 11. Blissmo               buy  good.  feel  great.             Channels  of  Distribution                                     International  Marketing  Plan  for  U.K.   11    
  • 12. Blissmo               buy  good.  feel  great.           Competitive  Analysis   Blissmo   Blissmo  offers  consumers  a  platform  of  discovery  to  its  subscribers  through  a  monthly  subscription  to  a  Blissmobox.  The  Blissmobox   contains  exceptional  organic  &  eco-­‐friendly  products  that  are  delivered  right  to  the  customer’s  door  once  a  month.  The  box  contains   £19  -­‐  £40  or  more  of  value  in  products.  The  customer  logs  on  to  the  website  and  selects  from  a  set  of  curated,  limited  quantity,  box   options.  Products  range  from  food  products  to  health  and  beauty  products.  The  products  are  chosen  after  on  a  series  of  guidelines   and  after  Blissmo  has  determined  that  the  products  are  truly  better  for  the  consumer,  his  family,  and  the  environment.  Blissmo  is   not  a  certification  agency  but  it  does  rely  heavily  on  free  trade  certification,  organic  certification,  and  others  similar  as  a  method  of   filtering  the  products.  Furthermore  Blissmo  carries  products  that  have  a  high  quality  design,  are  aesthetically  pleasing,  have  lower  or   no  toxins,  that  have  sustainability  credentials,  products  have  been  featured  in  magazines,  and  consumers  have  voiced  their  desire   for  such  product.     Competitors   Because  Blissmo  is  not  an  ecommerce  site,  it  does  not  compete  with  sites  that  are  retail  organic  products.     Blissmo  currently  has  no  competition  in  its  curating  and  delivering  of  organic,  fair  trade,  and  eco-­‐friendly  products  as  a  tool  of   discovery.     It  does  however  have  competitors  in  the  “deal  space”  –  although  such  companies  offer  a  wide  range  of  products  and  vary  rarely   promote  organic,  air  trade,  eco-­‐friendly  companies.  The  larger  competitors  are  Groupon  UK  and  LivingSocial.  However,  since   Groupon’s  recent  success  others  have  opened  such  as  Groupola,  KGB  deals,  and  Crowdity.       Groupon  in  the  UK  is  ranked  #76  based  on  a  calculation  of  visitors  and  page  views;  it  has  amassed  to  over  35  million  users  worldwide   in  over  than  300  markets.  In  the  UK  there  are  around  2.5  million  users.   Based  on  Internet  averages,  goupon.co.uk  is  visited  more  frequently  by  users  who  have  no  children  and  are  graduate  school   educated.   LivingSocial  is  ranked  #337  in  the  UK.  Based  on  Internet  averages,  livingsocial.com  is  visited  more  frequently  by  females  who  are  in   the  age  range  of  25-­‐34,  are  college  educated  and  browse  this  site  from  work.  (Based  on  www.alexa.com)   Features:   Both  these  sites  offer  companies  the  ability  to  promote  a  product  or  service  at  a  significantly  discounted  rate.  The  sites  keep  up  to   50%  of  the  cost  paid  by  the  customer  on  its  site  for  a  redeemable  voucher  he/she  can  print  after  the  purchase  is  complete.   Products/services  are  featured  on  a  local  scale  –  city  specific.     Prices  of  such  products  could  be  offered  up  to  75%  off  regular  prices,  the  cost  of  promotion  being  incurred  mainly  by  the  companies   themselves.  Most  vouchers  are  set  to  expire  within  6  months  after  the  day  of  purchase.  According  to  sandwich  shop  owner  from   Chicago,  he  obtained  56%  redeemed  vouchers  within  four  months.  Vouchers  are  also  limited  in  quantity  by  the  company  being   featured.     International  Marketing  Plan  for  U.K.   12    
  • 13. Blissmo               buy  good.  feel  great.           Packaging:   There  is  no  comparison  given  all  purchases  are  in  the  form  of  vouchers.  Orders  on  products  are  filled  by  companies  themselves  and   not  by  such  sites.       Promotion  and  Advertising:   Groupon  and  LivingSocial’s  main  source  of  advertisement  is  through  the  web.  In  September  2011  LivingSocial  spent  $2.9  million  on   AdWords  from  Google.  Groupon,  however,  in  the  Q1  of  2011  spent  $179  million  in  online  marketing  –  acquiring  33  million  new   subscribers.  It  is  important  to  note  that  Groupon’s  significant  investment  in  online  marketing  is  considerably  high  during  its  initial  9   months  as  part  of  the  strategy  to  acquire  new  customers.  The  company  has  stated  that  they  will  continue  to  spend  significant   amount  in  order  to  acquire  additional  subscribers.     Both  sites  marketing  expenses  consist  mainly  of:   — Targeted  online  ads,  including  sponsored  searches   — Ads  on  social  networks   — Email  marketing  campaigns   — Loyalty  programs  and  Affiliate  programs   — Groupon  spent  less  than  $16  million  on  TV,  radio,  and  outdoor  ads   Relative  Market  Shares   Both  sites  have  significant  and  broad  market  presence  but  do  not  service  the  organic,  fair-­‐trade,  and  eco  friendly  industry.  Few   companies  featured  would  pertain  to  that  specific  segment.  Furthermore,  Blissmo’s  main  approach  is  not  to  sell  vouchers  for   products/services  but  rather  curating  boxes  with  various  products  according  to  the  customer’s  choice.   International  Marketing  Plan  for  U.K.   13    
  • 14. Blissmo               buy  good.  feel  great.           Market  Conditions     Transportation   The  UK’s  infrastructure  has  adequate  transportation  means  for  our  products.  The  main  facto  that  concerns  Blissmo  is  the  postal   service  system  that  is  currently  operated  and  owned  by  Royal  Mail  Holdings  plc  –  it  operates  Royal  Mail  (letters),  Parcelforce   (parcels),  Post  Office  Ltd.  (counters),  and  General  Logistics  Systems  (International  logistics  company).  The  company  utilizes  bicycles,   push-­‐trolleys,  vans,  trains,  ships,  and  some  aircrafts  as  part  of  their  fleet.     Currently  all  8,000  of  their  vehicles  have  GPS  fleet  tracking.  This  has  contributed  to  £4  million  in  fuel  savings,  20%  fewer  accidents,   and  60%  fewer  instances  of  speeding.     The  UK’s  freight  industry  is  healthy  and  growing.  It  has  an  adequate  infrastructure  to  support  transportation  of  goods  between  its   districts,  ports,  and  businesses.  Here  are  some  Road  Freight  Statistics  (As  collected  by  the  UK-­‐Department  of  Transportation):   — Between  2009  and  2010,  the  amount  of  goods  moved  by  GB-­‐registered  vehicles  in  the  UK  increased  by  11%  to  139  billion-­‐ton   kilometers.   — Over  the  same  period,  the  amount  of  goods  lifted  increased  by  10%  to  1,489  million-­‐tons,  and  vehicle  kilometers  increased  by   4%  to  18.8  billion  vehicle  kilometers  traveled.   — In  2010  the  main  categories  of  commodity  transported  by  UK  vehicles  in  2010  were  Foodstuffs  (24%  of  all  tons  lifted)     As  for,  accessibility  to  key  services  (food  stores,  education,  health-­‐care,  town  centers,  and  employment  centers)  by  individuals  (As   collected  by  the  UK-­‐Department  of  Transportation):   — The  average  minimum  travel  time  to  key  services  (excluding  town  centers)  was  14  minutes  by  public  transport/walking,  9   minutes  cycling,  and  6  minutes  by  car.   — Service  users  in  urban  areas  could  access  key  services  by  public  transport/walking,  on  average,  in  12  minutes  compared  with  21   minutes  in  rural  areas.   — Overall,  levels  of  access  to  key  services  by  public  transport/walking  within  a  ‘reasonable’  time  were  highest  in  London  and   lowest  in  the  East  of  England.   Communication   According  to  the  ITU  –  the  UN  agency  for  information  and  communication  technologies,  as  of  June  2010  the  UK  has  51,442,100   Internet  users.  That  represents  82.5%  of  the  population.     In  addition  a  survey  conducted  by  the  Office  for  National  Statistics  found  that  more  than  19  out  of  20  connections  to  the  Internet   were  via  broadband.  In  December  2008,  59.6%  of  broadband  connections  had  a  speed  greater  than  2Mbps.       International  Marketing  Plan  for  U.K.   14    
  • 15. Blissmo               buy  good.  feel  great.           Consumer  Buying  Habits   Online  Purchasing  Habits:   In  2011,  32  million  people  (66%  adults)  purchased  goods  or  services  over  the  Internet.  Clothes/sporting  goods  were  the  most   popular  online  purchase  in  2011  with  46%  of  users  buying  these  items.     Organic  Products  Purchases  (Research  by  Soil  Association  with  the  Support  of  Triodos  Bank):   — Sales  of  organic  products  were  worth  £1,731  million  in  2010  –  Shoppers  spend  more  than  £33  million  a  week  on  all  things   organic   — The  year’s  biggest  success  stories  were  in  sales  of  organic  beef  (18%),  organic  baby  food  (10.3%),  and  organic  textiles  (8.8%)   — 17  out  of  20  households  (86%)  buy  organic  products.  On  average  consumers  bought  organic  products  15  times  in  2010   — Dairy  products  (30.5%)  and  fresh  fruit  and  vegetables  (23.2%)  are  the  most  popular   — Organic  food  products  continue  to  attract  shoppers  from  across  the  social  spectrum.  Those  in  the  more  disadvantaged  socio-­‐ economic  groups  account  for  a  third  of  spending   — Box  scheme  and  mail-­‐order  sales  grew  in  2010  to  £155.8  million     Box     Share  of  UK  Organic  Market  2010   Schemes/ home   Leading  Multiple  Retailers  (72.3%)   Farm  Shops   delivery/mail   2%   Catering   order   1. Tesco  (28.1%)   1%   9%   2. Sainbury’s    (24.4%)   3. Waitrose  (21%)   Farmers'   4. Asda  (8.9%)   Markets   1%   5. Morrisons  (6.8%)   Multple   6. Co-­‐Operative  Sommerfield   Other   Retailers   (3.8%)   Independent   72%   7. Marks  &  Spencer  (2.3%)   Retailers     15%                       International  Marketing  Plan  for  U.K.   15    
  • 16. Blissmo               buy  good.  feel  great.           Advertising  and  Promotion  Channels  Available  Relevant  to  Blissmo   Most  companies  and  individuals  that  Blissmo  seeks  to  partner  with  would  be  found  through  these  means:   — Internet  Ad  Promotion  –   o  Google  Ad  Words   o Social  Media   § Organic/Fair-­‐trade/eco  friendly  –  Bloggers   § Facebook   § Twitter   § Pinterest   — Trade  Shows   o Natural  &  Organic  Products  Europe  Trade  Show  London   o Take  a  Step  Trade  Shows  2012   o London  Green  Fair   o Keen  Green  and  Ethical  Trade   o Fairtrade  Foundation   Pricing  and  Discounts   Blissmo  is  unique  in  its  service  of  being  a  platform  for  discovery  rather  than  a  retailer  of  products.  Blissmobox  offers  diverse   products,  mostly  local,  organic,  eco-­‐friendly,  and  certified  fair  -­‐trade.  Therefore  it  is  difficult  to  assess  how  retailer’s  discounts  and   pricing  would  affect  Blissmo.  In  addition,  Blissmo  offers  products  at  a  discounted  rate  below  average  discounted  prices  of  retailers   not  as  a  means  of  sale  but  of  promotion,  not  as  to  take  market  share  away  from  retailers  but  to  bring  awareness  of  such  products.     There  are  companies  such  as  the  above-­‐mentioned  Groupon,  LivingSocial,  and  others,  which  serve  the  general  audience  as  platforms   of  discovery  for  a  wide  variety  of  industries.  Blissmo,  however,  focuses  only  in  the  market  segment  of  organic,  fair-­‐trade,  eco  friendly   products.  Furthermore,  where  these  companies  feature  products  and  their  discounts  by  redeeming  vouchers  Blissmo  offers  the   curating  of  a  combination  of  featured  products  handled  and  delivered  to  their  doorstep.   International  Marketing  Plan  for  U.K.   16    
  • 17. Blissmo               buy  good.  feel  great.           Marketing  Plan    Blissmo  is  already  offered  in  the  US  as  a  means  of  discovery  for  people  who  already  belong  to  organizations  we  have  partnered  with   and  individuals  who  are  interested  in  gaining  knowledge  of  organic,  fair-­‐trade,  eco  friendly  products.  This  marketing  plan  is  aimed  at   consumers  of  such  products  in  UK.  We  seek  to  establish  strategic  alliances  with  organizations  that  support  organic,  fair-­‐trade,  eco   friendly  products  as  a  means  of  introduction  of  our  service  –  An  Exploration  Platform.   In  terms  of  revenue,  according  to  BioFach  (2010)  Europe  is  the  second  largest  market  for  organic  foods  in  the  world.  By  2008   Revenues  were  estimated  at  €18  billion:   — Germany  €5.8  billion;     — France  €2.6  billion;   — Italy  €1.97  billion;   — United  Kingdom  €2.5  billion     Demographics  of  Target  Consumers:   In  a  study  conducted  by  researches  in  the  University   of  Murcia,  Spain  on  “Organic  Food  Consumption  in   Europe:  International  Segmentation  based  on  value   system  differences”  a  sample  profile  was  conducted   of  consumers  of  organic  products.  Most  of  the   consumers  as  it  relates  to  the  UK:  were  women  79%;   Mean  age  45  –  46;  56%  were  intermediate  to  upper   household  income;  29%  lived  in  cities  with  more   than  250,000  inhabitants.     Previous  research  by  Hartman  and  New  Hope  has   shown  that  consumers  are  segmented  according  to   their  lifestyles:  “the  willingness  to  pay  for  an  organic   product  might  be  influenced  by  individual  ways  of   living  rather  than  by  the  usual  socioeconomic   variables.”     Organic,  fair-­‐trade,  eco  friendly  products  consumers   tend  to  be  people  who  are  concerned  with  the   environment,  sustainability  projects,  global   awareness  for  fair-­‐trade.   Blissmo  is  focusing  initially  in  the  UK  as  a  platform  of  departure  for  its  services  and  products  given  the  ease  of  transferability  and   compatibility  of  information  between  the  US  and  UK.  The  UK  also  offers  a  good  infrastructure  for  future  growth  into  other  European   Nations  with  similar  demographics  and  values.       International  Marketing  Plan  for  U.K.   17    
  • 18. Blissmo               buy  good.  feel  great.           Product:   Blissmo  offers  two  main  areas  of  service/products   — How  it  works  for  a  partner:       — How  it  works  for  the  consumer:                                 International  Marketing  Plan  for  U.K.   18    
  • 19. Blissmo               buy  good.  feel  great.           What  a  Blissmobox  looks  like:                       Curation  (taken  from  Blissmo.com)   When  evaluating  a  product,  we  look  at  several  factors  including:   — Organic.  You  hear  the  word  a  lot  but  what  does  it  mean?  Organic  means  produced  without  pesticides  or  chemical  fertilizers,   GMOs,  solvents  or  additives.  This  is  not  only  important  for  what  you  eat  but  what  you  put  on  you  and  around  you  (after  all,  your   skin  absorbs  most  of  what  you  put  on  it).     — Low  (or  No!)  Chemical/Toxin  Content.  There  are  a  lot  of  chemicals  in  conventional  products  these  days.  Some  are  toxic  and   known  to  harm  humans  at  certain  quantities,  but  are  included  in  products  in  trace  amounts  deemed  to  be  harmless  -­‐  to  give   products  a  certain  smell  or  extend  shelf  life.  We  don't  know  the  long-­‐term  effects  of  trace  amounts,  however  as  we  are  learning   with  BPA  sometimes  we  think  a  chemical  to  be  "safe"  when  it  is  not.  We  seek  out  products  that  are  awesome  without  the   additives;   — Money  (And  Environment!)  Saving.  Sure  BPA-­‐free  water  bottles,  energy-­‐saving  power  strips  and  solar  flashlights  are  better  for   the  environment,  but  they  also  save  YOU  some  money.   — Eco-­‐friendly  or  Sustainable.  Every  product  we  buy  is  a  vote  of  endorsement  for  the  way  that  product  was  sourced,   manufactured  and  delivered.  It's  time  we  started  voting  in  favor  of  our  water,  our  air,  and  our  communities  (they  need  our  help)   so  we  seek  products  that  have  been  produced  in  a  people  &  planet  positive  way.     — People  &  Community  Positive.  Occasionally  we'll  come  across  a  product  that  might  not  be  organic  or  eco-­‐friendly,  but  has  a   unique,  compelling  story  and  serves  a  people  or  community  that  we  think  you'll  enjoy  discovering  (and  using).       Blissmo  Brand:   Blissmo  is  a  composition  of  two  words:  Bliss  and  Mo  -­‐  for  months.  Bliss  as  the  state  of  perfect  happiness;  serene  joy;  the  name  hopes   to  convey  a  lifestyle  and  a  role  in  peoples  lives,  one  of  perfect  happiness  –  of  finding  products  that  are  good  for  the  consumer,  his   family,  and  the  environment  while  at  the  same  time  feeling  great  they  are  making  a  difference.     International  Marketing  Plan  for  U.K.   19    
  • 20. Blissmo               buy  good.  feel  great.           Innovative  Aspects:   Blissmo  is  not  an  ecommerce  website.  Blissmo  is  looking  to  answer  peoples  concerns  about  not  knowing  which  products  to   purchase,  what  is  reliable,  what  is  good.  Blissmo  does  the  research  so  the  consumer  doesn’t  have  to.  The  mission  is  to  promote   organic,  natural,  eco-­‐friendly  products  that  help  the  companies  that  are  making  those  products  and  are  helping  the  customers  who   are  looking  for  those  products.     There  are  companies  that  sell  bulk  organic  items  in  boxes  –  through  the  mail.  Blissmo  does  not  seek  to  compete  against  these  nor   any  type  of  food  retailer.  But  to  simply  serve  as  a  discovery  platform.     Furthermore,  Blissmo  considers  every  dollar  a  consumer  spends  as  a  vote,  as  such  we  seek  to  shift  the  consumers  vote  towards   sustainable  products.  With  the  expectation  of  helping  these  industry  grow  thus  creating  further  dependability  and  consumer   awareness  in  their  everyday  products.     Problems  and  Resistance:   People  may  be  hesitant  to  subscribe  to  any  service  for  6  to  12  months.     Partners  may  also  be  wary  about  compromising  their  image  through  a  new  venture.     Marketing  Objectives   Partners  –  Blissmo  seeks  to  target  partners  at  organic  trade  shows.  Companies  that  carry  products  that  have  a  high  quality  design,   are  aesthetically  pleasing,  have  lower  or  no  toxins,  that  have  sustainability  credentials,  products  that  have  been  featured  in   magazines,  and  consumers  have  voiced  their  desire  for  such  products.     Consumers  –  Target  people  who  are  searching  for  organic  products  through  the  web  –  social  media  such  as  Facebook,  twitter,   YouTube,  Google,  different  blogs.  Partner  with  ecommerce  websites  that  can  offer  Blissmobox  as  a  means  for  discovery  of  their   many  products.     Curating  –  Target  curators  that  are  relevant  to  the  organic,  fair-­‐trade,  eco  friendly  audience  –  such  as  leading  companies  within  that   niche,  local  celebrities  known  for  their  work  in  the  field,  and  a  consumer  platform  –  where  consumers  voice  their  opinions  in  regards   to  product.     Market  Share:     Currently  consumers  spent  £33  million  a  week  in  organic  products  in  the  UK.  Blissmo’s  expectation  is  not  so  much  to  take  money   away  from  products  already  being  purchased  but  to  shift  consumers  from  regular  products  to  sustainable  products.     Furthermore  86%  of  households  purchased  15  organic  products  at  some  point  in  2010.  In  2011  according  to  the  UK  Environment   Agency  there  were  23.6  million  households.  Therefore,  an  estimated  20.3  million  households  purchased  at  least  15  organic  products   throughout  the  year.     If  Blissmo  captures  5%  within  the  first  2  –  3  years  it  would  have  1.015  million  households  users.     Expected  Sales  in  dollars  volume   Considering  a  market  share  capture  of  1%  (203,000  Households)  in  the  first  year  and  revenue  of  £19.00  per  box  -­‐  $6,099,952.55  (or   £3,857,000.00)   International  Marketing  Plan  for  U.K.   20    
  • 21. Blissmo               buy  good.  feel  great.           Product  Strategy   The  product/service  differentiation  is  the  uniqueness  of  such  form  of  advertising  within  this  specialized  segment  of  products.  Some   of  the  advantages  include:   — Just  in  time  operations  –  Products  are  only  ordered  based  on  the  current  monthly  subscription     — Stabilized  Revenue  –  The  consumers  payments  are  made  6  months  or  12  months  in  advance   — Customer  loyalty  –  Subscribers  make  multiple  purchases  over  time   — Sense  of  Community  –  Members  can  use  the  company’s  Facebook  page  to  trade  tips,  comments,  and  reviews   Packaging:   Boxes  are  a  standard  size  (20x15x15cm)  made  of  recyclable  material.                       Support  Services  (Taken  from  Blissmo.com)   — How  do  I  get  to  choose?   Around  the  15th  of  every  month,  we'll  send  you  an  email  with  the  featured  boxes  for  that  month.  You'll  then  have  until  the  end   of  the  month  to  make  your  selection  -­‐-­‐  but  don't  wait  too  long  as  each  box  is  limited  in  quantity.  If  you  don't  like  any  of  the   boxes  you'll  have  the  option  to  "skip"  that  month  and  receive  a  credit  to  use  towards  a  future  box.  For  example,  if  you  were  to   skip  July,  you  would  have  the  option  to  select  two  boxes  in  August.  If  we  don't  hear  from  you  by  the  end  of  the  month,  we'll   select  a  box  for  you  based  upon  your  purchase  history.   — What  if  I  get  a  box  and  I  don't  like  what's  in  it?   We  want  you  to  be  happy  with  your  box  and  if  for  any  reason  you  are  not  let  us  know  and  we'll  do  what  we  can  to  make  it  right.   — What  if  I  get  a  box  and  some  of  the  products  are  damaged?   While  we  do  what  we  can  to  ensure  that  the  products  will  reach  you  in  mint  condition,  occasionally  products  do  get  damaged.  If   this  happens  to  one  of  your  boxes,  simply  take  a  photo  of  the  damaged  product  and  send  it  along  with  your  name  and  email   address  to  box@blissmo.com  and  we'll  replace  the  product  if  we  can,  or  credit  your  membership  the  value  of  the  product.     — What  if  I  want  to  cancel  my  subscription?   We'd  hate  to  see  you  go,  but  we  understand  that  a  few  of  you  might  move  out  of  the  country  and  no  longer  need  your   Blissmobox  subscription.  ;)  To  cancel  for  any  reason,  simply  email  box@blissmo.com  and  we'll  take  care  of  it.  If  that  month's  box   has  already  shipped  (around  the  30th  of  each  month)  when  you  cancel  but  you  have  yet  to  receive  it,  we'll  cover  return   shipping.   Promotions  Strategy   Blissmo  seeks  to  create  a  community  of  users  and  partners  –  so  the  promotion  follows  the  same  guidelines.  Social  media  helps  us  do   just  that  –  through  Facebook  and  blogs  we  hope  to  reach  people  who  are  interested  in  making  a  difference  and  are  looking  for  ways   to  do  that.     International  Marketing  Plan  for  U.K.   21    
  • 22. Blissmo               buy  good.  feel  great.           In  addition  to  social  media  we  also  plan  to  partner  with  NGO’s  that  focus  on  Fair-­‐trade,  eco  friendly,  organic  products.  In  the  US  we   have  done  such  a  partnership  with  Care2  –  Care2  in  turn  has  given  us  access  to  15  million  subscribers  who  are  interested  in  making  a   collaborative  shift  towards  healthier,  more  sustainable  consumption.     Ultimately,  we  look  to  meet  and  find  partners  locally.  Blissmo  does  this  by  participating  in  tradeshows  hearing  the  stories  behind  the   product,  evaluating  them,  and  asking  them  to  join  us  in  the  shift  of  the  consumers  dollars  towards  healthier,  safer,  and  better   products.     Finally,  as  we  grow  we  look  to  invest  some  of  our  funds  into  online  advertisement  specifically  geared  to  those  who  are  looking  for   products  in  the  organic,  fair-­‐trade,  eco  friendly  industry.     Distribution  Strategy  (Inbound)   Because  of  Blissmo’s  nature  and  type  of  business,  inbound  logistics  are  simple.  Partners  are  in  charge  of  getting  their  products  to  our   warehouse.  All  that  is  required  is  standard  paperwork,  such  as:  Invoices  for  products  that  are  not  deemed  as  samples,  truck  b ill  of   lading,  and  packing  list.     Distribution  Strategy  (Outbound)   Boxes  are  limited  to  the  amount  of  subscribers.  Each  box  is  filled  according  to  the  products  featured  that  month.  Some  are  filled   according  to  the  featured  curator  of  the  month.  As  the  selections  come  each  is  labeled  with  the  consumer’s  information.     The  distribution  of  the  boxes  is  done  through  the  Royal  Postal  Service  (UK).   The  initial  distribution  is  only  within  the  UK,  beginning  with  England  (later  Wales  and  Northern  Ireland),  there  is  no  import  or  export   fee  given  that  all  products  are  locally  made/distributed.  Most  of  the  major  distribution  efforts  have  already  taken  part  by  the   producer.     Pricing  Strategy   The  price  per  box/per  month  will  be  £19  (Plus  VAT  20%,  shipping  and  handling    £3.50)   There  are  no  custom  duties,  no  import  taxes,  and  no  wholesale  &  retail  markups.  Prices  are  to  be  paid  up  front  for  subscriptions  of  6   months  and  12  months.     The  products  included  in  the  box  are  given  to  Blissmo  by  the  pertinent  organizations  as  samples  at  no  cost  and  as  a  method  of   promotion  (that  is  why  products  are  limited  as  to  different  boxes).     Government  Participation   There  are  several  channels  within  government  that  can  serve  to  bring  awareness  to  organic  products  and  Blissmo  as  a  service   offered  as  a  means  of  exploration  –  Such  as:   — Soil  Association   — Sustain:  The  alliance  for  Better  Food  and  Farming   — British  Nutrition  Foundation   International  Marketing  Plan  for  U.K.   22    
  • 23. Blissmo               buy  good.  feel  great.           — Food  for  life:  the  school  meals  action  pack   — Food  Standards  Agency   — Organic  Food  Federation   — Department  for  Environment,  Food  and  Rural  Affairs   — National  Famers’  Retail  and  Market  Association                                                       International  Marketing  Plan  for  U.K.   23