6. Incident Management Incident is a disruption in the normal service The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.
10. Problem Management The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. It is a proactive approach that prevents recurrence of incidents.
16. CMDB CMDB – Critical Servers –top down approach Map services to assets and people using it Cover points of failure
17. What People think about ITIL Complicated Not for SMBs Expensive But Common Sense is made expensive
18. After Training - Where Do I Start? ITIL V3 ITIL V2 Too much of information Pink Elephant Certification Pink Elephant Certification ISO 20000 ITIL software products ITIL Process consultants
19. ITIL Process and Software Mostly, this is the part where you get robbed
27. ServiceDesk Plus and ITIL ServiceDesk Plus comes with ITIL ready framework Incident Management Problem Management Change Management CMDB No Expensive Consultants Required
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?