1. eCommerce
Introduction to eCommerce
Luis M Cordeiro
Visiting Professor at University Saint Joseph
prof@luismcordeiro.net
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
2. What do you need to know?
Introduction to eCommerce
Internet Basic Concepts
Internet Protocols
Type of Websites
eBusiness vs eCommerce
Advantages and Disvantages of eCommerce
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
3. Internet Basics
Introducution tu eCommerce
World Wide Web
Webservers
Media Servers
HTML/XML
Databases
Intranet/Extranet
Backend/FronEnd
Front Office/Backoffice
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
4. Network Depths
Introducution tu eCommerce
Internet:
A collection of computers that speak a common language – protocol
Intranet:
Private version of the Internet
Main purpose to share company information and computing resources among
employees
Extranet:
Private network that users outside the company can access
Requires security and privacy
Collaborate with other companies
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
5. Internet Protocols
Introducution tu eCommerce
TCP/IP
IPv4 / IPv6
DNS
HTTP / HTTPS
FTP
SMTP / IMAP / POP
TELNET
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
6. Webpage Types
Introducution tu eCommerce
Search Engines
Directories
Microsite
Blogs/Forums
Informative Website
Institutional Website
Corporative Website
Marketing Website
eCommerce Website
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
7. The Myth
Introducution tu eCommerce
Is it so simple to
have a commerce
in internet?
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
8. Needs on Commerce
Introducution tu eCommerce
• You need a Product or service to sell
• You need a Place from which to sell the
products
• You need to figure out a way to get people to
come to your place.
• You need a way to accept orders.
• You also need a way to accept money.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
9. Needs on Commerce
Introducution tu eCommerce
• You need a way to deliver the product or
service, often known as fulfillment.
• Sometimes customers do not like what they
buy, so you need a way to accept returns.
• You need a customer service and technical
support department to assist customers with
products.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
10. Needs on eCommerce
Introducution tu eCommerce
Almost the same needs
as a traditional
Commerce but…
They are put together
in a different way!
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
11. eCommerce Definition
Introducution tu eCommerce
Exchange of digitized information
Technology-enabled transactions
Technology-mediated relationships
Intra and inter-organizational activities
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
12. eCommerce History
Introducution tu eCommerce
1970
First eCommerce Application - Electronic funds transfer (EFT).
Limited to large corporations, financial institutions, and
some big business;
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
13. eCommerce History
Introducution tu eCommerce
1983
Boston Computer Exchange claims the first public ecommerce
systems
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
14. eCommerce History
Introducution tu eCommerce
http://www.youtube.com/watch?v=wan896ZO4aY
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
15. eCommerce History
Introducution tu eCommerce
1994
First Big Wave: eBay and Amazon
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
17. eCommerce vs eBusiness
Introducution tu eCommerce
eBusiness is an online tool that offers support for business
management but don’t need to complete any sale. It’s just a
tool available in internet that help managers and marketeers
running a business. Ex: online budget/bills systems, content
management systems, …
VS.
eCommerce is an online tool that offers support for business
management with the main goal of selling services and/or
products.
Ex: Any site where you can buy online
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
18. Advantages for Sellers
Introducution tu eCommerce
• eCommerce can increase sales and decrease costs.
• The online advertising reaches a large amount of potential
customers throughout the world.
• There are virtual communities and social networks in
internet that can segment your market for specific products or
services.
• A business can reduce its costs by using eCommerce in its
sales support and order-taking processes.
• Electronic commerce increases sale opportunities for the
seller.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
19. Advantages for Sellers
Introducution tu eCommerce
• It’s easy to expand your market to other countries;
• Paper free industry!
• Your product database can be used by thirty party to
generate resources like directories, promotions, …
• You can have an overall control of who’s accessing your
business;
• You can use statistical data generate offers and promotions;
• You can manage marketing strategies with objective data.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
20. Advantages for Consumers
Introducution tu eCommerce
• Enables customers to shop or do other transactions 24 hours a day,
all year round from almost any location;
• Can provide customers more options;
• Provides customers less expensive products and services;
• Provides customers comparisons tools;
• Can provide a lot of payment method;
• Makes it possible to participate in virtual auctions;
• Makes it possible to interact with other users and exchange ideas
and reviews about products and services;
• Users can have access rankings and indexes produced by the
community, helping the customer choosing the right product.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
21. Advantages for Society
Introducution tu eCommerce
• More peple can work at home;
• People from rural areas can access to the same products like
people in urban areas;
• People from some underdeveloped countries can access to
the same products as people from developed ones;
• eGovernment systems reduced the time spent by people in
managing some administrative tasks;
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
22. eCommerce Disvantages
Introducution tu eCommerce
• Some business processes are difficult to be implemented
through electronic commerce. (ex: Lawyers)
• Return-on-investment is difficult to apply to electronic
commerce.
• Businesses face cultural and legal obstacles to conducting
electronic commerce.
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
23. eCommerce Evolution
Introducution tu eCommerce
http://www.youtube.com/watch?v=rtahCi3KhZI&feature=related
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
24. Discussion
Introducution tu eCommercec
• Who have never bought any product by internet? And Why?
• How much costs an ecommerce System?
• Who have a paypal account?
• Is anyone selling something by internet?
• Is anyone earning money using advertising systems in blogs
and websites (ex: AdSense)
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures
25. Contacts
My contact information
E-mail
You can contact me at
prof@luismcordeiro.net
On the web
twitter.com/luismcordeiro
linkedin.com/luismcordeiro
skype: luis_marco_cordeiro
Luis M Cordeiro prof@luismcordeiro.net eCommerce Lectures