This one is for all of us who want to endeavor in the domain of change management and take their profession as seriously as I do. If we want to avoid the ‘wellness’ stamp or the ‘nice-to-have’ connotation, we better get our act together! The ‘act’ to my opinion is composed of four pillars, or ‘containers of work’ as I often refer to them. In the context of a project or a program these are ’streams’ that last from the startup until the very last phase of a project. Each of these project streams has a benefit that is defined in terms of the project’s return on investment.

1. Reply Management Consulting
The Organizational
Change Portfolio What’s in it Why should
According to Luc Galoppin
for me? I care?
4 ’work streams’ with a
distinct return on investment: COMMUNICATION LEARNING
• Communication Stream:
Managing expectations and
supporting the program during What should
its complete lifecycle in staying I do?
in touch with the organization.
How do I
do that?
• Learning Stream: Upgrading
the skills and knowledge of the
organization in terms of context
(why), content (what) and
actions (how).
Who does
• Organization Stream: define
and implement a new what?
organization structure and define
and realize new responsibilities
for working; including the ORGANIZATION PERFORMANCE
support organization.
• Performance stream: Translate
the principles of the business
case into concrete new ways of
What will this come
working; including detailed work down to in practice?
instructions and physical
changes.
THE ORGANIZATIONAL CHANGE MANAGEMENT PORTFOLIO – © 2002 – 2008 www.reply-mc.com