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Assisted bin collection vulnerable person project

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Aims / Objectives of Project Pool of vulnerable people across Lancashire “ Something” “ Something” must have happened to cause vulnerability Service Delivery Trigger point for district council Benefits: Service 1 Service 2 Service 3 Service 4 Service 5 Service 6 Customer Experience Long Term Cost Savings Point of Contact Costs ?
What did we do? ,[object Object],[object Object],[object Object]
Customer Insight… Top 5 Mosaic Groups: I J K M O I J K Top 5 Mosaic Groups: M O B D I L M Top 5 Mosaic Groups: = 88.12% = 76.5% = 83% Typical customer’s Typical customer’s Typical customer’s Alison Rita ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Charles & Audrey Junaid & Fazeela ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dawn & Peter Joyce & Ted ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Face to Face Insight Gathering... 60% accident or illness Find out about Government services from Family and Friends 75% appreciate offer of additional services 85% wanted to contacted by telephone Home Fire Safety Checks Help Direct Blue Badges Warm Front Free Prescription Delivery Benefit Health Checks 80% happy with data sharing
What have we done? Results to Date? Obtained telephone numbers through teleappending Designed system with supporting information Training Outbound calling live Results HFSC = 23% Welfare Rights = 25% Blue Badge = 15% Help Direct = 28% Free prescription deliveries = 4.5% Warm Front = 4.5%

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Assisted bin collection vulnerable person project

  • 2. Aims / Objectives of Project Pool of vulnerable people across Lancashire “ Something” “ Something” must have happened to cause vulnerability Service Delivery Trigger point for district council Benefits: Service 1 Service 2 Service 3 Service 4 Service 5 Service 6 Customer Experience Long Term Cost Savings Point of Contact Costs ?
  • 3.
  • 4.
  • 5. Face to Face Insight Gathering... 60% accident or illness Find out about Government services from Family and Friends 75% appreciate offer of additional services 85% wanted to contacted by telephone Home Fire Safety Checks Help Direct Blue Badges Warm Front Free Prescription Delivery Benefit Health Checks 80% happy with data sharing
  • 6. What have we done? Results to Date? Obtained telephone numbers through teleappending Designed system with supporting information Training Outbound calling live Results HFSC = 23% Welfare Rights = 25% Blue Badge = 15% Help Direct = 28% Free prescription deliveries = 4.5% Warm Front = 4.5%