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Government, Private Sector and Communities Collaborate for Sustainable Development
- 1. Bringing together government, the private sector and local communities to create more sustainable places Local Government Association Conference 2011 NextGeneration/Jones Lang LaSalle and Taylor Wimpey 28 th June 2011 18:30 to 19:30
- 2. AGENDA 18:30 – 18:35 Philip Hirst, Jones Lang LaSalle Welcome and Introduction 18:35 – 18:45 Philip Hirst, Jones Lang LaSalle Homebuilding Industry and Localism 18:45 – 18:55 Philip Hirst, Jones Lang LaSalle Lessons from the NextGeneration 2010 Sustainable Communities Benchmark 18:55 – 19:05 Philip Hirst, Jones Lang LaSalle How NextGeneration can help Local Authorities 19:05 – 19:25 Peter Andrew, Taylor Wimpey Community Led Planning 19:25 Question and Answer Session Drinks and Networking
- 3. Homebuilding Industry and Localism Philip Hirst, Senior Consultant Jones Lang LaSalle
- 8. Lessons from the NextGeneration 2010 Sustainable Communities Benchmark Philip Hirst, Senior Consultant Jones Lang LaSalle
- 10. Evolution of NextGeneration 2004/2005 Bank of Scotland/WWF Benchmark 2010 Sustainable Communities Benchmark 2007 Corporate Benchmark 2008 Climate Change Benchmark 2009 Corporate Benchmark
- 13. Benchmarking process Public launch Nov Phase 1 All home builders public information May Criteria Development Jan-Apr Phase 2 Member assessment of internal information Jun-Sept
- 15. Sustainable Communities Benchmark When decisions are made about a community, local people are included in the decision-making process. The community enjoys a sense of civic values, responsibility and pride.
- 16. Sustainable Communities Criteria 1. Strategy, Governance & Risk Management 2. Delivering Sustainable Communities Strategy: Approach, Targets, Monitoring, Reporting, Initiatives Governance: Senior Representative, Working Group, Training Risk Management: Reporting, Process, Financial Implications Location & Connectivity: Distance to transport nodes, home office working, cycle storage, travel plans, innovative measures to reduce car dependency Planning & Design: Public realm, open space, community facilities, Building for Life, Lifetime Homes, Secured by Design, EcoHomes, Code for Sustainable Homes, infrastructure Engagement: corporate engagement, project engagement, customer engagement, customer care Management & Legacy: Considerate Constructors Scheme, monitoring and evaluation, job creation, economic development
- 17. Overall results
- 18. Customer engagement Customer research e.g. focus groups Voluntary regulation e.g. Consumer Code Better customer satisfaction data e.g. HBF survey Average customer satisfaction 89%
- 19. 16 companies Improving skills e.g. apprenticeships 10 companies Working with local sub-contractors Local economic development
- 20. Stakeholder engagement Barratt Developments Publicly reported KPI of % of developments that plan for community engagement Willmott Dixon Standard approach to community engagement, Community Engagement Team and methodology developed with Business in the Community Keepmoat Community Mark Accreditation & work with Whitburn Shores Community Land Trust Galliford Try Planning for Real with Yarborough Tenant’s Association
- 22. How NextGeneration can help Local Authorities Philip Hirst, Senior Consultant Jones Lang LaSalle
- 25. Community Led Planning Peter Andrew – Land and Planning Director Taylor Wimpey
- 33. Conclusions Philip Hirst Jones Lang LaSalle
Hinweis der Redaktion
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark
- This years benchmark has been overseen by an Executive Committee of the World Wide Fund for Nature and the Homes and Communities Agency Jones Lang LaSalle acts as the secretariat for the benchmark This year’s report has also kindly be sponsored by the National House Building Council Lloyds Banking Group have also kindly sponsored this year’s report and today’s launch event
- This years benchmark has been overseen by an Executive Committee of the World Wide Fund for Nature and the Homes and Communities Agency Jones Lang LaSalle acts as the secretariat for the benchmark This year’s report has also kindly be sponsored by the National House Building Council Lloyds Banking Group have also kindly sponsored this year’s report and today’s launch event
- This years benchmark has been overseen by an Executive Committee of the World Wide Fund for Nature and the Homes and Communities Agency Jones Lang LaSalle acts as the secretariat for the benchmark This year’s report has also kindly be sponsored by the National House Building Council Lloyds Banking Group have also kindly sponsored this year’s report and today’s launch event
- This years benchmark has been overseen by an Executive Committee of the World Wide Fund for Nature and the Homes and Communities Agency Jones Lang LaSalle acts as the secretariat for the benchmark This year’s report has also kindly be sponsored by the National House Building Council Lloyds Banking Group have also kindly sponsored this year’s report and today’s launch event
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- The first benchmark was run in 2004 and was initiated by the World Wide Fund for Nature and Bank of Scotland who wanted to understand more about the home building sectors performance in delivering sustainability NextGeneration was launched in 2006 to build on and expand the success of the first two benchmarks In 2007 and 2009, Corporate Benchmarks were undertaken focusing on how home builders manage sustainability within their own company In 2008, a climate change benchmark was undertaken NextGeneration is therefore now in its 6 th year with a seventh benchmark planned for 2011, demonstrating the continued demand for an authoritative assessment of home builders sustainability
- This years benchmark has been overseen by an Executive Committee of the World Wide Fund for Nature and the Homes and Communities Agency Jones Lang LaSalle acts as the secretariat for the benchmark This year’s report has also kindly be sponsored by the National House Building Council Lloyds Banking Group have also kindly sponsored this year’s report and today’s launch event
- The following 12 companies have also participated in this years benchmark, helping to the benchmarking criteria and participating a more detailed assessment of their sustainability performance These companies are responsible for over 50% of private sector house building in the UK in the last year
- The process that has been undertaken to produce this year’s report began at the start of 2010 with the creation of benchmarking criteria by the members, Exec Committee and Secretariat Following finalization of the criteria, all of the top 25 UK home builders were benchmarked against the criteria based on their publicly available information Member companies also participated in a further assessment against the benchmark based on non-public infomration Following completion of the benchmarking process, the results have been analysed and the report produced
- As I mentioned earlier, the topic of this years benchmark has been sustainable communities I would therefore like to address what is a sustainable community? The concept of a sustainable community was most clearly defined in the Egan Review in 2005 which defined a sustainable community as “meeting the diverse needs of existing and future residents, their children and other users, contribute to a high quality of life and provide opportunity and choice. They achieve this in ways that make effective use of natural resources, enhance the environment, promote social cohesion and inclusion and strengthen economic prosperity.” One of the key things the Egan Review did was to focus on the social and economic aspects of sustainability, which are often neglected in the efforts to reduce the environmental impact of their operations and products
- The Egan Review also provided the Egan wheel to further define the components of a sustainable community Sustainable communities should be: Well run Well connected Well served Environmentally sensitive Thriviing Well designed Well built Active Inclusive a And safe Amonst these components, home builders have the greatest role in ensuring new communities are well designed and built however, as the primary instigators and designers of new communities, home builders must ensure they address all of the other components of the Egan Wheel, often in collaboration with other stakeholders, A wheel was used to demonstrate that all components need to be present in order for a community to be truly sustainable.
- Based on this context, it was therefore felt by member companies, the Executive Committee and the Secretariat that the was significant benefit to be derived from a sustainable communities benchmark A set of criteria was therefore created to benchmark the home building industry’s performance in creating sustainable communities, based on the developments outlined in the previous slide The criteria were in two sections: Section 1 – Strategy, Governance and Risk Management examined the home builders high level, strategic approach to managing the delivery of sustainable communities through its strategy, governance and risk management of the issuue Section 2 examined delivery of sustainable communities on the ground by examining how sustainable communities issues were dealt with at all stages of the creation of a new community – from land acquisition, to obtaining planning permission, construction, selling homes and once people have moved into their new homes.
- Following completion of the benchmarking against these criteria, the following ranking of the top 25 UK home builders performance in deliverying sustainable communities was produced: The light blue score is based on a companies public information And the dark blue score is based on evidence obtained through a more detailed assessment of member companies 1 st place was taken by the Berkeley Group Second place by Crest Nicholson And 3 rd place by Miller Homes As can be seen, member companies outperformed non member companies with the highest ranking by a non member company was for Countryside Properties in 11 th place Five companies did not score any points under the benchmark However, a low score for member companies does not indicate poor performance in delivering sustainable communities, rather a lack of public disclosure of information in this area The 25 companies assessed included included 10 publicly listed companies and 15 privately owned companies Whilst public companies potentially have a greater incentive to provide more public information on topics such as sustainable communities for the benefit of stakeholders, particulalry investors, there was stong performance from privately owned companies under the benchmark with the majority of the top 5 is made up of privately owned companies
- A second strength that emerged during the benchmarking process was in relation to customer care – a home builder’s customers being the eventual members of the new communities the home builder creates The Barker Review 2004 and the Office of Fair Trading Home Building 2007 study both identified a problem of low customer satisfaction in the industry – with average customer satisfaction in the low 80% Based on benchmarking results, the home building industry appears to have responded to the problem identified in the Barker Review and OFT study Firstly, evidence of increased customer researcha dn engagement with customers was found, the most common example being focus groups Secondly, following the threat of cumpolsory regulation in relation to customer care contained in the OFT study, a voluntary customer care standard – the Consumer Code for Home Builders – has been introduced to ensure more consistent performance in relation to customer care amongst home builders Thurdly, there was evidence of improved quality and volume of customer satsifcation data, with customer satisfaction being the most comonly reported items amongst all companies and the majority of companies using an external survey (NHBC/HBF) to ensure improved validity These measures appear to have resulted in an overall improvement in customer satisfaction within the industry, with anaverage of 89%, close to 90% recorded amongst the companies assessed
- The final strength that emerged was in relation to economic development A high level of engagement with local communities during the construction phase of housing projects was found with 10 companies had examples of working with local sub-contractors A high level of developing skills within the industry, particulalry amongst site staff, was also found with 16 companies delivering programmes to improve the skills of site staff such as through apprenticeships Examples were also found of companies working to increase the number of people from under represented groups in the industry The primary way that home builders deliver these economic development programmes is in partnership with other stakeholders The logos indicate just some of the partners the companies assessed have worked with, including charities, government agencies and local government Demonstrating the partnership approach required to deliver sustainable communities
- A second strength that emerged during the benchmarking process was in relation to customer care – a home builder’s customers being the eventual members of the new communities the home builder creates The Barker Review 2004 and the Office of Fair Trading Home Building 2007 study both identified a problem of low customer satisfaction in the industry – with average customer satisfaction in the low 80% Based on benchmarking results, the home building industry appears to have responded to the problem identified in the Barker Review and OFT study Firstly, evidence of increased customer researcha dn engagement with customers was found, the most common example being focus groups Secondly, following the threat of cumpolsory regulation in relation to customer care contained in the OFT study, a voluntary customer care standard – the Consumer Code for Home Builders – has been introduced to ensure more consistent performance in relation to customer care amongst home builders Thurdly, there was evidence of improved quality and volume of customer satsifcation data, with customer satisfaction being the most comonly reported items amongst all companies and the majority of companies using an external survey (NHBC/HBF) to ensure improved validity These measures appear to have resulted in an overall improvement in customer satisfaction within the industry, with anaverage of 89%, close to 90% recorded amongst the companies assessed
- A second strength that emerged during the benchmarking process was in relation to customer care – a home builder’s customers being the eventual members of the new communities the home builder creates The Barker Review 2004 and the Office of Fair Trading Home Building 2007 study both identified a problem of low customer satisfaction in the industry – with average customer satisfaction in the low 80% Based on benchmarking results, the home building industry appears to have responded to the problem identified in the Barker Review and OFT study Firstly, evidence of increased customer researcha dn engagement with customers was found, the most common example being focus groups Secondly, following the threat of cumpolsory regulation in relation to customer care contained in the OFT study, a voluntary customer care standard – the Consumer Code for Home Builders – has been introduced to ensure more consistent performance in relation to customer care amongst home builders Thurdly, there was evidence of improved quality and volume of customer satsifcation data, with customer satisfaction being the most comonly reported items amongst all companies and the majority of companies using an external survey (NHBC/HBF) to ensure improved validity These measures appear to have resulted in an overall improvement in customer satisfaction within the industry, with anaverage of 89%, close to 90% recorded amongst the companies assessed
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark
- I would like to begin with an introduction to NextGeneration NextGeneration is an annual benchmark of the top 25 UK home builders performance in delivering sustainable development The benchmark allows investors in the home building sector, central and local government and the general public to understand the home building sectors performance in delivering sustainability through an objective and independent report The benchmark is also a powerful tool for the home builders themselves, allwowing them to understand their own performance in delivering sustainability, how this relates to their peers and to communicate their performance
- Thank you Julie Good Morning everybody My name is Philip Hirst, Senior Consultant, Upstream Sustainability Services at Jones Lang LaSalle It is my pleasure to present to you the More than Bricks and Mortar report containing the results of the NextGeneration 2010 Sustainable Communities Benchmark