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Change Management 
Overview 
www.Tools4management.com
Buy the slides at 
www.tools4management.com 
2
The Change Emotion Curve 
Productivity 
Integration 
Time 
Shock and 
denial 
Shock 
Anger and 
depression 
Acceptance and 
integration 
Denial 
Anger 
Depression 
Acceptance 
www.Tools4management.com 3
Linking organizational and individual change 
Shock and 
denial 
Anger and 
depression 
Acceptance and 
integration 
• Help individuals to 
let go of past and 
accept change 
• Minimize shock 
• Communicate 
intentions as early 
as possible 
• Expect resistance 
• Help individuals to 
change – listen, 
sympathize, 
support, encourage, 
coach, debate, give 
and take feedback 
• Put in place 
education, training, 
personal 
development, new 
working practices 
and systems 
• Support individuals 
in their new roles 
• Encourage 
reflection on 
change and learning 
• Celebrate success 
and reinforce new 
ways of behaving 
www.Tools4management.com 4
Change Management Steps 
1 
2 
3 
4 
5 
8 
6 
7 
Source: Kotter 
www.Tools4management.com 5
8 Stage Change Process 
Sense of 
urgency 
Sense of 
urgency 
Create 
coalition 
Empower 
people 
Short term 
wins 
Consolidate 
gains 
Anchor 
change 
www.Tools4management.com 6 
1 
Create 
coalition 
2 
CCleleaar rv visiisoionn 
3 
SShhaarere v visiisoionn 
4 
Empower 
people 
5 
Short term 
wins 
6 
Consolidate 
gains 
7 
Anchor 
change 
8 
• Getting people to examine seriously 
the competitive realities 
• Identifying crises, potential crises or 
major opportunities 
• Creating a vision to help direct the 
change effort 
• Developing strategies for achieving 
that vision 
• Getting rid of blockers 
• Changing systems or structures that 
seriously undermine the change vision 
• Encouraging risk taking 
• Using increased credibility to change all 
systems, structures, and policies that do 
not fit the transformation vision 
• Reinvigorating the process with new 
projects, themes and change agents 
• Putting together a group with enough 
power to lead the change 
• Getting the group to work together 
like a team 
• Using every vehicle possible to 
constantly communicate the new 
vision and strategies 
• Role modeling behavior by the 
guiding coalition is important 
• Planning for some visible performance 
improvements 
• Creating those wins 
• Visibly recognizing and rewarding 
people who made the wins possible 
• Articulating the connections between 
new behaviors and company success 
• Developing means to ensure 
leadership development and 
succession
The Change Management Roadmap/Project plan 
On the basis of the stakeholder analysis 
the information needs are determined 
for each stakeholder group. 
Depending on these results adequate 
communication measures have to be 
planned 
Training must be planned on the basis 
of the training requirement analysis 
Adequate controlling has to be planned 
Regular updates are necessary 
www.Tools4management.com 7
Example of high level Project Plan 
www.Tools4management.com 8
….and many more great slides you can 
download and change into your personal 
presentation……. 
9
Buy the slides at 
www.tools4management.com 
10

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Change management overview slides

  • 1. Change Management Overview www.Tools4management.com
  • 2. Buy the slides at www.tools4management.com 2
  • 3. The Change Emotion Curve Productivity Integration Time Shock and denial Shock Anger and depression Acceptance and integration Denial Anger Depression Acceptance www.Tools4management.com 3
  • 4. Linking organizational and individual change Shock and denial Anger and depression Acceptance and integration • Help individuals to let go of past and accept change • Minimize shock • Communicate intentions as early as possible • Expect resistance • Help individuals to change – listen, sympathize, support, encourage, coach, debate, give and take feedback • Put in place education, training, personal development, new working practices and systems • Support individuals in their new roles • Encourage reflection on change and learning • Celebrate success and reinforce new ways of behaving www.Tools4management.com 4
  • 5. Change Management Steps 1 2 3 4 5 8 6 7 Source: Kotter www.Tools4management.com 5
  • 6. 8 Stage Change Process Sense of urgency Sense of urgency Create coalition Empower people Short term wins Consolidate gains Anchor change www.Tools4management.com 6 1 Create coalition 2 CCleleaar rv visiisoionn 3 SShhaarere v visiisoionn 4 Empower people 5 Short term wins 6 Consolidate gains 7 Anchor change 8 • Getting people to examine seriously the competitive realities • Identifying crises, potential crises or major opportunities • Creating a vision to help direct the change effort • Developing strategies for achieving that vision • Getting rid of blockers • Changing systems or structures that seriously undermine the change vision • Encouraging risk taking • Using increased credibility to change all systems, structures, and policies that do not fit the transformation vision • Reinvigorating the process with new projects, themes and change agents • Putting together a group with enough power to lead the change • Getting the group to work together like a team • Using every vehicle possible to constantly communicate the new vision and strategies • Role modeling behavior by the guiding coalition is important • Planning for some visible performance improvements • Creating those wins • Visibly recognizing and rewarding people who made the wins possible • Articulating the connections between new behaviors and company success • Developing means to ensure leadership development and succession
  • 7. The Change Management Roadmap/Project plan On the basis of the stakeholder analysis the information needs are determined for each stakeholder group. Depending on these results adequate communication measures have to be planned Training must be planned on the basis of the training requirement analysis Adequate controlling has to be planned Regular updates are necessary www.Tools4management.com 7
  • 8. Example of high level Project Plan www.Tools4management.com 8
  • 9. ….and many more great slides you can download and change into your personal presentation……. 9
  • 10. Buy the slides at www.tools4management.com 10