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Cs Training 2009 02 02a

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Excelling at Customer Service Team Freudian; MG 351
What is excellent customer service? ,[object Object],[object Object],[object Object]
Why is customer service important? ,[object Object],[object Object]
Why is customer service important? ,[object Object],[object Object]
Know the customer ,[object Object],[object Object],[object Object],[object Object]
Be caring ,[object Object]
A customer service example ,[object Object]
A customer service example ,[object Object],[object Object]
A customer service example ,[object Object],[object Object]
Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Positive attributes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Checks and balances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Know the competition ,[object Object],[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object]
Be competent ,[object Object],[object Object]
Reading the customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Good gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]
Bad gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reality check ,[object Object],[object Object],[object Object]
Work cited page ,[object Object],[object Object],[object Object]

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Cs Training 2009 02 02a

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