Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.

1. Kepner-Tregoe.com/training | +1 800-537-6378
2016 WORKSHOP CATALOG
Real world training. Real world results.

2. KEPNER-TREGOE (KT) TRAINING
“The most trouble-free
merger of back-office
operations…” was reported
by the Wall Street Journal after
KT Project Management was
used to merge two large
commercial banks.
Discover the power of
KT Clear Thinking.
Tomorrow’s leaders need to solve difficult
problems, make critical decisions and implement
and respond to change effectively.
Kepner-Tregoe’s time-tested, data-driven Clear
Thinking processes provide the foundation for
that kind of leadership.
KT focuses on building the thinking
capability in individuals and teams, helping
them solve problems, make decisions and
operate effectively using a common language
and process.
Learners can then apply these foundational
Clear Thinking skills to any problem, project
or situation, no matter how complex.
Results of KT training:
2
KT training emphasizes capability
transfer to deliver sustained
results.
Rapid problem
resolution
Calculated
decision
making
Smart project
planning
Ongoing
management
effectiveness

3. TRAINING DELIVERY OPTIONS
Access dynamic Kepner-Tregoe training in a
flexible, online format. This interactive virtual
classroom is instructor led and provides you
the convenience to attend KT training from
wherever you are in the world.
All you need is a computer and a landline
phone. These trainings are only offered for
select workshops.
3
Every KT workshop focuses on
practical application. Learners
walk away with skills they can
apply immediately in their work.
Public Sessions
Looking for individual training or interested in trying
a KT workshop? KT hosts public training sessions for
our most common workshops in cities around the
world.
Our 2016 public session schedules are listed on the
following pages in the training offerings section:
pg. 6, pg. 8, pg. 10, pg. 12, and pg. 14.
Onsite Training
Looking to bring training directly to your team? KT’s
onsite training option makes it easy to train teams in
your organization, on your time and at your location.
This enables your teams to collaborate within your
day-to-day environment on actual work for your
organization. Contact us at +1 800-537-6378 to
learn more.
Kepner-Tregoe offers flexible learning options to meet the training needs of individuals and organizations.
Virtual Learning

4. A pharmaceutical manufacturer
used KT Project Management for
product launches and went from
no new products over two years
to 5 to 10 product
launches annually. 4
TRAINING OFFERINGS
Problem Solving &
Decision Making
Page 5
Project Management
Page 7
IT Problem & Incident
Management
Page 9
Operational Improvement
& Troubleshooting
Page 11
Leadership Development
Page 13
While KT offers trainings to support
many organizational functions, all our
workshops are rooted in developing
Clear Thinking skills.

5. PROBLEM SOLVING &
DECISION MAKING
PROBLEM SOLVING &
DECISION MAKING
An in-depth look:
The gold standard in critical thinking.
Every day you are faced with problems to
solve and decisions to make. No matter how
simple or complex your issue may be,
Kepner-Tregoe’s Problem Solving & Decision
Making (PSDM) workshops help you eliminate
the guesswork.
KT’s time-tested, data-driven approach
provides a step-by-step framework to
troubleshoot problems, make decisions,
prioritize issues, and analyze risks and
opportunities.
In addition to Problem Solving and Decision
Making, which is available in public sessions
across the U.S., other workshops based on
this methodology are available as on-site
training including:
• Root Cause Analysis
• Decision Making for Leaders
• Incident Mapping
• PSDM for CAPAs
5
Learn More>>
Kepner-Tregoe.com/PSDM

6. KT’s legacy course,
PSDM offers time-tested,
systematic processes to
quickly and effectively
address any issue.
KT’s Problem Solving &
Decision Making (PSDM)
course enables you to:
• Conduct root cause
analysis (RCA) on complex
problems.
• Make tough decisions
aligned with operational
priorities.
• Identify and proactively
manage risks and
opportunities.
• Ask the right questions
to find crucial, hidden
insight.
• Enhance existing
improvement programs
like Lean, Six Sigma and
ITIL with Clear Thinking.
WORKSHOP INFO
Duration: 3 or 4 days
Credits: 21 PDUs; 2.1
CEUs; 21 CPEs
Audience:
• Employees at all
levels
• Relevant to
engineering, quality,
operations,
manufacturing, IT,
customer service,
maintenance,
marketing and sales
PROBLEM SOLVING &
DECISION MAKING (PSDM)
6
WORKSHOP SCHEDULE – PSDM
JANUARY
Jan. 26-28 – Atlanta, GA
FEBRUARY
Feb. 2-4 – Toronto, ON
Feb. 9-11 – Chicago, IL
Feb. 23-25 – Santa Clara, CA
MARCH
March 1-3 – Princeton, NJ
March 8-10 – Vancouver, BC
March 15-17 – Tampa, FL
APRIL
April 5-7 – Arlington, VA
April 26-28 – Chicago, IL
April 26-28 – Calgary, AB
MAY
May 3-5– Toronto, ON
May 17-19 – Santa Clara, CA
May 24-26 – Atlanta, GA
JUNE
June 7-9 – Princeton, NJ
June 7-9 – Vancouver, BC
June 28-30 – Chicago, IL
JULY
July 12-14 – Dallas, TX
July 26-28 – Santa Clara, CA
AUGUST
Aug. 2-4 – Seattle, WA
Aug. 16-18 – Princeton, NJ
SEPTEMBER
Sept. 13-15 – Boston, MA
Sept. 13-15 – Toronto, ON
Sept. 20-22 – Calgary, AB
Sept. 27-29 – Chicago, IL
OCTOBER
Oct. 18-20 – Santa Clara, CA
Oct. 25-27 – Atlanta, GA
NOVEMBER
Nov. 8-10 – Charlotte, NC
Nov. 15-17 – Princeton, NJ
Nov. 29-Dec. 1 – San Diego, CA
DECEMBER
Dec. 6-8 – Chicago, IL

7. PROJECT
MANAGEMENT
PROJECT
MANAGEMENT
An in-depth look:
7
Turbocharge your projects.
Every member of a project team contributes to
the success—or failure—of a project. That’s why
the Kepner-Tregoe Project Management
Training Suite addresses the skills and
responsibilities needed from the basic
contributor to the person directly responsible
for project results.
In addition to KT Project Management, which is
available in public sessions across the U.S.,
other workshops based on the KT methodology
are available as on-site training including:
• PM for Non-Project Managers
• Project Sponsor Workshop
• Advanced Problem Solving in PM
• Managing People in Projects
• Shutdowns, Turnarounds, Outages
• “Learn and Do” for Project Teams
Learn More>> Kepner-
Tregoe.com/ProjectManagement

8. PROJECT MANAGEMENT (PM)
8
WORKSHOP SCHEDULE – PM
KT’s signature project
management training
delivers practical skills
tied to project results.
KT’s Project Management
(PM) course enables you to:
• Learn KT’s proven
Project Management
methodology for
application on any size
project.
• Carry out the essential
elements of project
management—defining,
planning, implementing and
closing out a project.
• Lead and motivate a
project team and
communicate effectively with
stakeholders.
• Identify and address
issues quickly to keep
projects on track.
• Develop robust project
management skills to keep
projects on time and on
budget.
WORKSHOP INFO
Duration: 3 days
Credits: 21 PDUs; 2.1
CEUs; 21 CPEs
Audience:
• Project managers
• Anyone in a
leadership role on a
project team
JANUARY
Jan. 19-21 – Toronto, ON
FEBRUARY
Feb. 2-4 – Santa Clara, CA
Feb. 9-11 – Princeton, NJ
MARCH
March 8-10 – Atlanta, GA
APRIL
April 5-7 – Chicago, IL
April 12-14 – Calgary, AB
MAY
May 10-12 – Santa Clara,
CA
May 17-19 – Toronto, ON
JUNE
June 21-23 – Atlanta, GA
JULY
July 26-28 – Chicago, IL
AUGUST
Aug. 9-11 – Santa Clara, CA
SEPTEMBER
Sept. 13-15 – Princeton, NJ
Sept. 20-22 – Atlanta, GA
OCTOBER
Oct. 4-6 – Chicago, IL
Oct. 18-20 – Toronto, ON
NOVEMBER
Nov. 8-10 – Santa Clara, CA
Nov. 23-25 – Calgary, AB
DECEMBER
Dec. 13-15 – Princeton, NJ

9. IT PROBLEM & INCIDENT
MANAGEMENT
IT PROBLEM & INCIDENT
MANAGEMENT
An in-depth look:
Take control of customer service & IT.
Whether you’re looking to get the root cause
more effectively or restore service more
quicker, Kepner-Tregoe’s IT Problem & Incident
Management training helps take trial-and-error
out of the equation.
Through our dynamic training, your organization
will learn a systematic approach to help increase
IT stability and minimize business impact.
In addition to ITSM Problem & Incident
Management which is available in public sessions
across the U.S., other workshops based on the
methodology are available as on-site training
including:
• High Severity Incident Management
• Incident Mapping
• Advanced Problem Management for ServiceNow
9
Learn More>> Kepner-
Tregoe.com/ITPIM

10. ITSM PROBLEM & INCIDENT
MANAGEMENT (ITSM PIM)
10
WORKSHOP SCHEDULE –
ITSM PIM
KT’s ITSM PIM workshop
provides a systematic
approach to resolve
technical and IT issues
throughout the service
operation.
KT’s ITSM Problem &
Incident Management (ITSM
PIM) course enables you to:
• Use a systematic
approach, scalable across
technologies, products and
teams.
• Effectively analyze
problems to select the best
fix or workaround.
• Clearly describe a problem
and gather relevant data.
• Reduce time-to-close,
increase first-time fix and
increase customer
satisfaction.
• Effectively communicate
with stakeholders.
WORKSHOP INFO
Duration: 3 or 4 days
Credits: 28 PDUs; 2.8
CEUs (4 day)
Certification: priSM
recognized workshop
Audience:
• Service desk staff,
quality managers,
analysts, auditors,
problem/incident
managers,
technicians,
engineers
• Anyone resolving
critical incidents
MARCH
March 15-18 – Santa Clara, CA
APRIL
April 19-22 – Vancouver, BC
MAY
May 10-12 – Princeton, NJ
NOVEMBER
Nov. 1-4 – Princeton, NJ
“Service requests now pass from one
engineer to another with maximum
efficiency, and the engineers have a systematic
process to crack even the toughest problems.”
– Customer Support Leader, IT
Kepner-Tregoe is a ServiceNow certified App
partner offering Advanced Problem
Management solutions for ServiceNow.

11. OPERATIONAL IMPROVEMENT
& TROUBLESHOOTING
OPERATIONAL IMPROVEMENT
& TROUBLESHOOTING
An in-depth look:
A measureable impact on operations.
Achieve—and sustain—operational excellence.
With Kepner-Tregoe’s Operational Improvement
& Troubleshooting training, your team has
access to a systematic approach to troubleshoot
problems, eliminate waste and manage
operational change.
Kepner-Tregoe’s Operational Improvement &
Troubleshooting training is designed to equip
you, and your team, with the capabilities and
hands-on skills needed to sustain results.
In addition to the Analytic Troubleshooting
workshop, which is available in public sessions
across the U.S., other workshops based on the
KT methodology are available as on-site training
including:
• Root Cause Analysis
• Implementing Lean
• Conducting & Documenting Investigations
11
Learn More>> Kepner-
Tregoe.com/Troubleshooting

12. ANALYTIC TROUBLESHOOTING
12
WORKSHOP SCHEDULE –
ANALYTIC TROUBLESHOOTING
KT’s Analytic
Troubleshooting can
consistently increase
operational efficiency in
your production
environment by getting
to the root cause of your
problems—and fixing
them for good.
KT’s Analytic
Troubleshooting course
enables you to:
• Use a troubleshooting
approach that provides a
foundation for Six Sigma,
Statistical Process
Control and Lean.
• Ask focused questions to
gather the right
information.
• Identify and test possible
causes.
• Learn to think beyond
the fix to avoid future
problems.
WORKSHOP INFO
Duration: 3 or 4 days
Credits: 21 PDUs; 2.1
CEUs
Audience:
• Anyone responsible
for troubleshooting
or managing
organizational
problems
• Relevant to front-line
staff, quality
managers, analysts,
engineers,
production operators
among others
APRIL
April 12-14 – Princeton, NJ
SEPTEMBER
Sept. 20-22 – Princeton, NJ
“For me, the Kepner-Tregoe Analytic Trouble Shooting
approach is not just another problem solving tool. It is a
great enabler on our journey to empowered teams“
- Operations Director

13. LEADERSHIP
DEVELOPMENT
LEADERSHIP
DEVELOPMENT
An in-depth look:
Developing Clear Thinking leaders.
It’s essential to establish a systematic
approach to evaluate data, assess strategic
options, set priorities and make decisions to
best guide your leaders in their day-to-day
execution.
With Kepner-Tregoe’s Leadership
Development training, your leaders, whether
emerging or well established, will hone their
clear thinking skills—and learn how to
systematically apply these skills in all types of
situations.
In addition to the KT Train-the-Trainer and
Process Facilitator and Coach, which are
available in public sessions across the U.S.,
other workshops based on the KT
methodology are available as on-site training
including:
• Emerging Leadership Program
• Decision Making for Leaders
• Strategic Decision Making
13
Learn More>> Kepner-
Tregoe.com/Leadership

14. LEADERSHIP DEVELOPMENT INSTITUTE
(LDI) – TRAIN-THE-TRAINER
14
LDI WORKSHOP SCHEDULE – PSDM,
RESOLVE, ATS
KT’s Train-the-Trainer
workshops prepare
Program Leaders to
transfer capability
effectively within their
own organization.
KT’s LDI courses enable you
to:
• Cost effectively scale in-
house training.
• Add advanced process
skills to your teams.
• Customize the workshop
for different audiences and
provide authentic examples
related to the participants’
own environment.
• Increase results from
investment into skill
development.
WORKSHOP INFO
Duration: 10 days +
“pre-exposure” +
observed teach
Audience:
• Internal training
resources, emerging
leaders, change/
transformation
leaders
Courses:
• Problem Solving and
Decision Making
• Analytic
Troubleshooting
• Resolve
• Project Management
JANUARY/FEBRUARY
Jan. 24-Feb. 5 – Princeton, NJ
JUNE/JULY
June 19-July 1 – Princeton, NJ
OCTOBER
Oct. 16-28 – Princeton, NJ
LDI WORKSHOP SCHEDULE - PROJECT
MANAGEMENT
MARCH
March 6-18 – Princeton, NJ
SEPTEMBER/OCTOBER
Sept. 25-Oct. 7 – Princeton, NJ
For many, the LDI is a life- and career-changing
event. Offering a blend of in-depth concept knowledge
and instructor training capabilities, the LDI helps
Program Leaders cultivate an awareness of new
talents and thinking processes within organizations.

15. PROCESS FACILITATOR & COACH
15
WORKSHOP SCHEDULE –
PROCESS FACILITATOR & COACH
Empowering and
teaching people to lead
others
KT’s Process Facilitator and
Coach course, enables you
to:
• Use the power of
process and teams to cut
through complexity to
deliver results.
• Create a structure to
identify underlying risks
and opportunities of a given
initiative.
• Accelerate issue
resolution from months to
days (and sometimes hours
& minutes).
• Formalize a suite of clear
thinking process flows to
help meet and exceed
organizational goals.
• Leverage “technical in-
house knowledge” to
resolve sticky issues
rapidly.
WORKSHOP INFO
Duration: 5 days +
“pre-exposure” +
observed facilitation
Audience:
• Emerging leaders,
change /
transformation
leaders, those
tasked with
facilitating difficult
problems and/or
coaching others
APRIL
April 25-29 – Princeton, NJ
DECEMBER
Dec. 5-9 – Princeton, NJ
“There are 10,000 companies who can help
you create strategy. But there are few who
can really bring that strategy into action.”
– W. Heine
Organization Development Director, Sara Lee

16. KT TRAINING – MORE INFORMATION
Certifications
Kepner-Tregoe is a Project
Management Institute Registered
Education and Consulting
Provider.
Kepner-Tregoe is a ServiceNow
certified App partner offering
Advanced Problem Management
solutions for ServiceNow.
Learning Tools
Extend the classroom with Kepner-Tregoe’s learning
tools. With each workshop, you will receive:
Kepner-Tregoe Tablet App
Take KT process on-the-go from
your iPad or Android tablet.
MyKT Membership
Exclusive membership for KT learners with online
access to learning libraries, videos, tips and more.
KT Process Cards
Durable plastic pocket cards that offer visual
reminders to follow process on-the-job.
Sustain Results
Quality x Adoption = Results
At Kepner-Tregoe, all of our training is designed to equip
you, and your team, with KT Clear Thinking
methodologies. This means weaving high-quality training
with consistent adoption to yield long-term ROI-driven
results from behavior change.
Kepner-Tregoe is registered with
the National Association of State
Boards as a sponsor of continuing
professional education on the
National Registry of CPE Sponsors.
16

17. CONTACT
+1 800 537 6378 | info@kepner-tregoe.com
Kepner-Tregoe.com/training
About KT
Kepner-Tregoe, a multinational management
consulting and training services company, has
been offering project management and problem
solving solutions to clients for nearly 60 years.
Global Reach
Kepner-Tregoe’s global footprint includes regional
offices in North America, Europe Australia, Japan
and Southeast Asia/Greater China.
LinkedIn.com/Company/Kepner-Tregoe
Facebook.com/KepnerTregoe
Twitter.com/KTClearThinking