Creating Teams, Managing Teams, Dealing with Disruption

1. CreatingTeams
ManagingTeams
Dealing with disruption
Montserrat Jobbé Duval
Marie Ntilivamunda
Kateřina Lančová
Vivian Picard
30. 9. 2013
Winter
semestre 13/14
Management
of the
International
Teams

2. Introduction
I) CreatingTeams
II) ManagingTeams
III) Dealing with disruption
Conclusion

3. QUIZZ SESSION
Is is always better to create a team to complete a task ?
a) YES
b) NO
In fact, if the task demands significant expert input,
a better result will issue from an expert working alone.

4. CreatingTeams

5. Team Weaknesses
— Lack of focus and interest
— Inappropriate structure
— Not enough variety
— Individuals working on their
own agenda
Team Strengths
 Group generates more
information of higher quality
 Wider distribution of work
 Better variety of experience and
expertise
 Individual’s commitment and
motivation improved

6. QUIZZ SESSION
Before creating your team, you have to focus on:
a) Identifying if the task is appropriate
b) The composition of the group
c) Planning the schedule
d) Ordering pizzas
These 2 points are crucial.
It will determine the success of your team.

7. What determines the effectiveness of a group
• The givens: things that the manager has to start with, to
change or influence
• The intervening factors: factors the manager can influence
• The outcomes: goals the manager
wants to achieve

8. The group culture
• The group task: what has to be done by the group
• The group norms: standards of behavior required
• The group disposition: which task individuals in the group
would like to do

9. How to appropriate a task for the group
• Choice of the task
• Composition of the group
• Sensible size: between five and eight people
• Respect is more important than affinity
• Leader role has to be well-defined
• The “right” people
• Creative roles
• Pratical roles
• Applied roles
 Appropriate people for a particular task

10. ManagingTeams

11. The Members of
theTeam
• Team members – loyal, committed, able to communicate
• Team leaders – listening, guiding and encouraging
• Managers – coordinating, allocating the task, controlling

12. Leadership role in team
• Task leadership – making sure group work is completed
• Maintenance leadership – maintaining the communication flows
BALANCE
FLEXIBILITY

13. QUIZZ SESSION
Do you know how many stages is the team going
through its development ?
a) 2
b) 3
c) 4
d) 6

14. 1. FORMING

15. 2. STORMING

16. 3. NORMING

17. 4. PERFORMING

18. Group processes and their factors
• Participation
• Influence
• Decision making procedures
• Group atmosphere
• Membership
• Feelings
• Norms
• Potential problems

19. Dealing with

20. Changing the subject
Being dismissive of other group members
Talking about irrelevancies
Talking over other group members
Laughing at other members or their contributions
What is a disruptive behaviour in the team?

21. QUIZZ SESSION
Why do some people become disruptive in a team work?
A. Because it’s in their nature
B. It’s a kind of defensive mechanism
C. It’s only people who don’t like team works who become
disruptive

22. Fear of exclusion
• Feeling that the team task is inappropriate
• Not understanding group goals’
GROUP TASK
• Feeling of alienation from the group
• Not understanding what is being said
GROUP NORMS
• Lack of interest in the team or team goals
• Disagreeing with group goals
GROUP DISPOSITION

23. Intellectualisation
Diversion
Externalisation
Defensive mechanisms
How to deal with it
Avoid to attack the disruptive
member and make him realize
what he is doing
The manager can use the
restatement of group tasks or
objectives
Appeal to the group disposition
and the group norms

24. You are at a meeting with your team, and one of your co-worker has
been complaining all the time, saying sentences such as: 'I don't know
why we're wasting our time on this subject anyway.' You are the team
leader, what should you tell him?
A. ‘If you feel you are wasting your time, you can leave’
B. ‘You are right, let’s move to another subject’
C. 'You've said several times that you feel you are wasting your time.
What do you feel we can do to stop that?'
QUIZZ SESSION

25. Defensive mechanism:
Game playing, Eric Berne
Ask other people for
solutions to a they
pose problemAlways misunderstand
directives
or information and
convince oneself of your
own lack of intelligence
Observe a situation where
somebody makes a mistake;
then step in at a later stage
to point out the error
triumphantly.

27. For Your Attention

29. GAME:
LOST
ON THE
MOON

30. Your spaceship has just crashed on the moon.
You were scheduled to rendezvous with a mother ship
200 miles away on the lighted surface of the moon,
but the rough landing has ruined your ship and
destroyed all the equipment on board except for the
15 items listed below.
Your crew's survival depends on reaching the mother
ship, so you must choose the most critical items
available for the 200-mile trip.
Your task is to rank the 15 items in terms of

31. • Two 100-pound tanks of oxygen - Most pressing survival need 1
• Five gallons of water - Replacement for tremendous liquid loss on lighted side 2
• Stellar map (of the moon's constellations) - Primary means of navigation 3
• Food concentrate - Efficient means of supplying energy requirements 4
• Solar-powered FM Walkie Talkie - For communication with mother ship but FM
requires line-of-sight transmission and short ranges 5
• 50 feet of nylon rope - Useful in scaling cliffs, tying injured together 6
• First-aid kit - Contains needles that fit special aperture on NASA space suit 7
• Parachute silk - Protection from sun's rays 8
• Self-inflating life raft - CO2 bottle in military raft may be used for propulsion 9
• Signal Flares - Distress signal when mother ship is sighted 10
• Two 45 caliber pistols - Possible means of self-propulsion 11
• One case of dehydrated milk - Bulkier duplication of food concentrate 12
• Solar-powered portable heating unit - Not needed unless on dark side 13
• Magnetic compass - Magnetic field on the moon is not polarized;
worthless for navigation 14
• Box of matches - No oxygen on moon to sustain flame, virtually worthless 15

32. Results
• Error points are the absolute difference between your ranks
and NASA's.
0-25 Excellent
26-32 Good
33-45 Fair
56-70 Oops
71-112 Oh, well
Source: Dr. Jay Hall, Department of Strategy, Naval War College, Newport, R.I., and the
Crew Equipment Research Department of NASA.

33. The NASA exercise can illustrate several things.
Some of them are:
Differences between individual and group decision-making
The decision-making process
Leadership in groups
Conflicts in groups facing a competitive task
We hope you had fun!
ZEBRAS 