4. BUSINESS UNITS ESTABLISH
CREATION & DISTRIBUTION
PROCESSES INDEPENDENTLY.
WEB/
SOCIAL
SALES CUSTOMER
SUCCESS
PRODUCT
MARKETING
MARCOM MARKETING
OPS
5. SOUNDS GREAT, BUT…
• 60-70% OF CONTENT GOES UNUSED* (IT’S
TOO PRODUCT-CENTRIC)
• BRANDS STRUGGLE TO CREATE ENOUGH
BUYER-CENTRIC CONTENT
• INCONSISTENT MESSAGING IS DELIVERED
TO BUYERS AT DIFFERENT STAGES OF THE
FUNNEL
• THERE’S NO VISIBILITY INTO OVERARCHING
INITIATIVES
*SIRIUSDECISIONS, MAY 2013
6. LEADING TO INEFFICIENT,
INEFFECTIVE, & INCOHERENT
CONTENT ACROSS THE
ORGANIZATION
WEB/
SOCIAL
SALES CUSTOMER
SUCCESS
PRODUCT
MARKETING
MARCOM MARKETING
OPS
7. THE SOLUTION?
ORGANIZE A SINGLE, TRANSPARENT PROCESS
THROUGH PLANNING & CALENDARING
WEB/SOCIAL
MARKETING
OPS
SALES
CUSTOMER
SUCCESS
PRODUCT
MARKETING
MARCOM
11. CREATE AN EDITORIAL BOARD
• STAKEHOLDER FROM
EACH DEPARTMENT/BU
• MEET QUARTERLY TO
DISCUSS INITIATIVES
• REVIEW SHARED
CALENDAR &
RESPONSIBILITIES
GIVE EVERYONE A SEAT AT THE TABLE. LITERALLY.
13. PLAN CAMPAIGNS BY YEAR &
QUARTER
FOCUS ON FOUR MAIN AREAS
• THEMES
• PRODUCT & FEATURE
RELEASES
• MAJOR EVENTS
• CONTENT PILLARS
(MORE ON THAT IN A
MINUTE…)
14. BUT HOW?
PLAN CAMPAIGNS BY YEAR &
QUARTER
• SCHEDULE ACROSS
QUARTERLY CALENDAR
• START 3-4 QUARTERS
AHEAD
• 90 DAYS BEFORE
LAUNCH, FILL IN THE
DETAILS
28. HOW TO CREATE A UNIFIED
CONTENT PROCESS
IN FIVE STEPS
1. DEFINE ROLES IN THE CONTENT OPERATION
2. CREATE AN EDITORIAL BOARD
3. PLAN QUARTERLY THEMES AND CAMPAIGNS
4. CREATE A CONTENT PILLAR & ADD ASSETS
TO MONTHLY CALENDAR
5. DISTRIBUTE CONTENT ASSETS AT ALL
STAGES OF THE FUNNEL