1. IT
Project
Finance
Purchase
HR
Finance
Purchase
Service IT
Catalogue Project
Atlas Copco
Business Services

2. Strategic Sourcing Implementation of Global and/or Regional Agreements
(Global/Regional managed on a consolidated level: i.e. Travel, Office supply,
sourcing) Telecommunication, Car manufacturers and IT (which comes
Sourcing automatically with IT Basic PC support service item)
3050009924
Purchase
Tactical Sourcing Local purchasing activity including supplier selection,
(Local sourcing) negotiations and contract management in Facility, MRO
(Maintenance, Repair & Operations), Professional services,
Telecommunication, Vehicles (non-global/regional contracts),
3050009925 and other agreed commodities
Sourcing Project Ad Hoc sourcing projects supported by Senior Leading Bu-
yers for commodities not in SLA scope focusing on vendor
selection & negotiation. Contract Management & Governan-
ce is not included
3050009926
Self-requisition Customer initiating Purchase Request based on catalogues
(Purchase Request in e-Purchase; Purchase Order is processed automatically
- e-Purchase) once Purchase Request is approved through Prokura wor-
Procurement kflow. Travel request is not in this scope, it is outsourced to
the Travel Agency
3050009927
Hands-On
Purchase Order Purchase Order requiring manual intervention from ACBS
Purchase. Travel request is not in this scope, it is outsourced
to the Travel Agency
3050009928

3. Mobile Phone Demand & use management, advise on Policy, optimisation
Mobile Management of tariffs & devices according to usage, awareness program
to users, reporting to Management
devices
Management 3050009929
Purchase
Fleet Management Provisioning of vehicles, advise on company car policy,
supporting tool for car ordering requests, multi-bidding to
Fleet leverage lease, optimize fleet register, assist on accident
Management claims, contract compliancy check, reporting for manage-
3050009930 ment.

4. Payroll Data entry, processing and administration of payroll inclu-
Administration ding processing of employee payments to banks and other
financial institutions, processing of payroll related taxation
Payroll obligations and monitoring and reporting of employees
payments and time and attendance. Internal and External
3050009847 reports
HR
HR Administration Administration of all aspects of the Hire to Retire process
including establishment and maintenance of records using
HR electronic local systems and hard copy records where nece-
Administration ssary, e.g. sick leave, benefis, vacation, time registration
3050009854
Business HR Provision of Standard Group 1OR and HR Monthly
Reporting (1OR) Report for GPS
Business
Reporting
3050009856
Travel expense Administration of Travel Expense claims including initial user
Travel administration system training, functional user support, registration and
auditing of receipts and associated processes, e.g. missing
Expense receipts or incorrect claims. Payment proposal and reimbur-
Administration sement to employees. Archiving of records if applicable.
3050009859
Recruitment Internal Job Market 1st level support. In the future, adminis-
administration tration of all aspects of the recruitment process, administra-
Recruitment tion of letters of regret for unsuccesful candidates as well as
Administration on-boarding of new appointees
3050009864

5. Training TBD
administration
Training
Administration
n/a
HR
Support for HR Business Suite Technical maintenance and administration support of HR
Standard application support Business Suite including remote support and ongoing de-
velopment and enhancement of the various tools within the
HR People
Suite, depending on the package agreed by the customer.
Management Initial training of key user
tools 3050009866
Group Competence To set up and maintain point of contact for all AC employees
Group process support regarding the Group Competence Tool. Functional user
Competence support. Application development and handlings of RFCs.
Initial training and documentation material by first level
process
support team. Communication of updates and changes.
support 3050009865

6. IT Rental of PCs Rent standard PC or Notebook from ACBS.
PC Support
3050009884
Basic, certified Support of a basic PC. Includes secure internet access,
access to Atlas Copco network from Atlas Copco Offices,
PC installation, Service Desk support, access to servers,
and basic applications.
3050009883
Basic, uncertified Support of a basic PC. Includes secure internet access,
access to Atlas Copco network from Atlas Copco Offices,
PC installation, Service Desk support, access to servers,
and basic applications.
3050009886
OPTION: E-mail & E-mail, Sametime, Skype, and AC Business Suite Applica-
collaboration tions. Required for access to any Lotus Notes Applications
Options for PC which are not Web enabled.
support items.
Cannot be 3050009882
purchased without
basic PC support.
OPTION:
Mobility pack Secure access to the Atlas Copco network from the Internet
including Service Desk support.
3050009885
OPTION: MS Office
Full version of Microsoft Office including Word, Excel and
PowerPoint.
3050009888

7. IT Local PC Automatic backup of your local files to a server with the
Data Backup option to restore files and/or recover your files in the event
and Recovery of a PC problem.
PC Support
n/a
Client Data Encryption of data on PC including Service Desk access.
encryption
3050009887
Smart Phone Support and configuration of certified device with smart
phone functionality such as e-mail, calendar replication.
Mobile
Devices
3050009901
Mobile Phone Demand & use management, advise on Policy, optimisation
Management of tariffs & devices according to usage, awareness program
to users, reporting to Management.
n/a
Voice over Internet Telephone service using Internet Protocol (IP) across the
Protocol (VOIP) Atlas Copco Network.
Communica-
tions
3050009902
Conferencing Conferencing service for both voice and web-based collabo-
ration services.
n/a

8. SAP Support Support of Customer Centre version of SAP including acce-
Business ss to the Service Desk, SAP communications etc.
Application
Support 3050009906
Purchase
SAP MAM Support Support the SAP MAM client including access to the Service
Desk.
3050009907
BPCS Support BPCS Support including future Atlas Copco standard BPCS
releases, and access to the Service Desk.
3050009903
BPCS Usage Usage of BPCS based on the work carried out by the pro-
cessor to process your business needs. This includes the
provision and operation of the servers.
3050009908
BPCS / SAP Credit
Discount for users of SAP Aftermarket and BPCS.
n/a
Scala
Scala support including provision and operation of servers
and access to the Service Desk.
3050009905

9. IT CRM Support Support of standard CRM solution (ISIS & CTP) including
Business infrastructure, user support, and Service Desk access.
Application
Support 3050009909
EDI Support of exchange of electronic documents between Atlas
Copco and customers using the standard Atlas Copco EDI
application and document formats.
3050009904
Basic hosting Supply and configuration of all infrastructure components
necessary to run a non common application.
Application
Hosting
Services
3050009920

10. Finance General Accounting GL maintenance, bookings, reconciliations,
fixed asset accounting, etc
Accounting
to Reporting
3050009800
3050009801
3050009802
Group Reporting Any report which is as defined in The Way
and reported in GPS
3050009807
Non Group All non group reports
Reporting
3050009808
SAP Business
Warehouse / FRP
3050009803 Professional user fee
3050009804 Limited user fee
3050009805 Basic Package - SAP companies
3050009806 Accounting to Reporting Support fee

11. Finance Processing of EDI GL maintenance, bookings, reconciliations,
Processing Invoices CC fixed asset accounting, etc
of supplier
invoices 3050009820
3050009883
Processing
of Non-EDI
invoices CC
3050009819 Non-EDI invoices matching with ePurchase PO
3050009822 Non-EDI invoices matching with ERP PO
3050009823 Non-EDI invoices not matching with ePurchase PO
3050009825 Non-EDI invoices not matching with ERP PO
3050009824 Non-EDI invoices without PO
Vendor Master
3050009826 New vendor creation
3050009827 New vendor creation CC
3050009828 Vendor Reduction

12. Finance Processing of
Processing remittances
of customer
remittances 3050009842 Manual processing of remittances
3050009843 Automatic processing of remittances
Projects Project Manage-
ment and Delivery
Project
Management Senior resources providing either project management and/
3050009921 or technical expertise in the execution of an approved and
Resources providing either project management and/or
3050009922 technical expertise in the execution of an approved and
Junior resources providing either project management and/
3050009923 or technical expertise in the execution of an approved and