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© 2009 PSC Group, LLC!
!

                !! BUSINESS:    It is for the normal everyday
                     Business Person (NOT the Analyst)!
                !! INTELLIGENCE:     It is about future plans and
                     very recent events (compare to Military Intelligence)!

                     You want your BI to be Actionable !
© 2009 PSC Group, LLC!
!

                !! BUSINESS:    It is for the normal everyday
                     Business Person (NOT the Analyst)!
                !! INTELLIGENCE:     It is about future plans and
                     very recent events (compare to Military Intelligence)!

                     You want your BI to be Actionable !
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
!! Organizational    growth leads to tremendous growth
              in transaction volume.!
         !! Overwhelming  transaction processing needs lead to
              HUGE growth in staff.!
         !! A   data warehouse is created, BUT the true gain is
              NOT from DW, but from process automation that
              change focus to exception management!!

© 2009 PSC Group, LLC!
!! New          ERP system absolutely necessary!
         !! Massive    amounts of new data and reports are now
              available.!
         !! What    matters are not the reports, but the KPI’s that
              help with daily decision making.!
         !! BI  presents itself in the form of knowing how to
              present what to look at and what to trust! !

© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
!! Customers    want many reports, but they do not have
              the domain expertise to predict future results.!
         !! Clients   are not looking to the past to justify
              decisions that have already been made.!
         !! An   ad-hoc real-time reporting system was used to
              help clients model scenarios on possible future
              decisions.!

© 2009 PSC Group, LLC!
Processes can be Trended - States only documented!




© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
!! New          Product Development is key to success!
         !! Stage-Gate         model used to manage projects!
         !! Each         ‘gate’ well-documented with data points!
         !! Post-mortems          semi-useful after projects completed!
         !! BUT    PROCESS DATA (speeds, times, averages)
              used to help understand current needs/actions.!

© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
The VELOCITY
                         of Information is Increasing!
© 2009 PSC Group, LLC!
!! Credit         Card Fraud is a HUGE problem!
         !! EVERY          tracks how much it costs them!
         !! You          can NOT stop it after the fact!
         !! You          need to prevent it WHILE it is happening!
         !! Reports   don’t help – An active inline fraud system
              was developed!

© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!
© 2009 PSC Group, LLC!

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Action-Based Business Intelligence: An Approach to BI that Keeps the Focus on Getting Things Done

  • 1. © 2009 PSC Group, LLC!
  • 2. ! !! BUSINESS: It is for the normal everyday Business Person (NOT the Analyst)! !! INTELLIGENCE: It is about future plans and very recent events (compare to Military Intelligence)! You want your BI to be Actionable ! © 2009 PSC Group, LLC!
  • 3. ! !! BUSINESS: It is for the normal everyday Business Person (NOT the Analyst)! !! INTELLIGENCE: It is about future plans and very recent events (compare to Military Intelligence)! You want your BI to be Actionable ! © 2009 PSC Group, LLC!
  • 4. © 2009 PSC Group, LLC!
  • 5. © 2009 PSC Group, LLC!
  • 6. !! Organizational growth leads to tremendous growth in transaction volume.! !! Overwhelming transaction processing needs lead to HUGE growth in staff.! !! A data warehouse is created, BUT the true gain is NOT from DW, but from process automation that change focus to exception management!! © 2009 PSC Group, LLC!
  • 7. !! New ERP system absolutely necessary! !! Massive amounts of new data and reports are now available.! !! What matters are not the reports, but the KPI’s that help with daily decision making.! !! BI presents itself in the form of knowing how to present what to look at and what to trust! ! © 2009 PSC Group, LLC!
  • 8. © 2009 PSC Group, LLC!
  • 9. !! Customers want many reports, but they do not have the domain expertise to predict future results.! !! Clients are not looking to the past to justify decisions that have already been made.! !! An ad-hoc real-time reporting system was used to help clients model scenarios on possible future decisions.! © 2009 PSC Group, LLC!
  • 10. Processes can be Trended - States only documented! © 2009 PSC Group, LLC!
  • 11. © 2009 PSC Group, LLC!
  • 12. © 2009 PSC Group, LLC!
  • 13. !! New Product Development is key to success! !! Stage-Gate model used to manage projects! !! Each ‘gate’ well-documented with data points! !! Post-mortems semi-useful after projects completed! !! BUT PROCESS DATA (speeds, times, averages) used to help understand current needs/actions.! © 2009 PSC Group, LLC!
  • 14. © 2009 PSC Group, LLC!
  • 15. © 2009 PSC Group, LLC!
  • 16. © 2009 PSC Group, LLC!
  • 17. The VELOCITY of Information is Increasing! © 2009 PSC Group, LLC!
  • 18. !! Credit Card Fraud is a HUGE problem! !! EVERY tracks how much it costs them! !! You can NOT stop it after the fact! !! You need to prevent it WHILE it is happening! !! Reports don’t help – An active inline fraud system was developed! © 2009 PSC Group, LLC!
  • 19. © 2009 PSC Group, LLC!
  • 20. © 2009 PSC Group, LLC!
  • 21. © 2009 PSC Group, LLC!