The document discusses several challenges facing IT organizations today. These include: managing time to market pressures with short project life-cycles and incremental functionality; adapting infrastructure and services for globalization while leveraging local talent; defining service level agreements for provisioning, helpdesk, and incident management; creating an effective organization structure with roles, responsibilities, communication, and culture; analyzing new business requirements and ensuring infrastructure and security can support new business processes and functions; and ensuring IT investments contribute to market value, cost advantages, differentiation, and return on equity.

1. What are the challenges facing IT today? (Part II) managinginformationtechnology.blogspot.com

6. Effective organization Rotation Retention Leadership Roles and responsibilities Empowerment Communication Culture Effective organization Recognition and compensation

7. New business requirements Impact analysis New services required New requirements Infra-structure and security required New require-ments New business requirements New business processes New functions required Requirements analysis Business processes Current and planned infrastructure Current functions and technology Corporate arquitecture Analysis of current infrastructure Current infrastructure Gap analysis Change manageme.