Customer feedback has grown into a full portfolio of tools. From social media posts, to on and offline surveys, website pop-ups and old school one-on-one interviews, businesses now have a multitude of collection methods available to them. Real-time feedback is the ability for businesses to view survey or question responses as they are entered into the system (not all online survey companies offer this). Take control and collect feedback as your customers experience your offering with the offline getsmart app.

1. benefits the
of real-time feedback

2. MARKETING 101:
Whether you're a clothing
store, an event organiser, a
service provider or an online
software solution, understanding who
your TARGET MARKET
is essential.

3. REAL-TIME FEEDBACK:
is the ability for businesses to view
survey or question responses as they are
entered into the system.

4. MULTIPLE PLATFORMS
to collect feedback:
- Social Media
- Online Surveys
- Website Pop-Ups
- Paper Surveys
-One-to-One Interviews

5. "A dissatisfied customer will tell
between 9-15 people about their
experience.
Around 13% of dissatisfied customers
will tell more than 20 people."
- White House Office of
Consumer Affairs

6. Asking for feedback as your
customers experience your service or
product, and then receiving the results in
Real-Time could give you the chance to
either rectify or applaud
the situation.

7. Take it instore with the
getsmart app
- Designed for businesses independent
of wi-fi, this offline app can collect
full survey responses or contact details in
multiple languages.

8. Find out more at
www.getsmartglobal.com/app