Omni Hotels Importance Of Customer Service

The Importance of Opening & Closing a Reservation Call Jeanette Nixon

Make a Lasting First Impression ! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object]

Omni Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Standing Out ,[object Object],[object Object]

Your Curtain Call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

V o i c e T o n e ,[object Object],[object Object],[object Object]

Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Needs The process of asking questions will clarify the customer's needs and give you a clear idea of what they are asking from you. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Transferring Calls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

06/06/09 Placing Caller on Hold Callers, who are put on hold, should be checked every 20 to 30 seconds. High quality service means you never keep people in the dark wondering whether or not they have been forgotten ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Resolving Conflicts/Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object]

Omni Hotels Importance Of Customer Service

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