Is IT the Villain? - The Future of Technology in the Enterprise -- A summary of my keynote presentation at the CITE Conference and Expo in San Francisco. How do organizations deal with the advantages of social, mobile, and consumer technologies without losing control?

1. Thoughts on the IT Organization of the Future
Keynote presentation, 6-4-13
John Mancini, AIIM, AIIM.org

2. • John Mancini = @jmancini77
• President, AIIM = AIIM.org
• Digital Landfill blog = DigitalLandfill.org
Note: Links in Presentation are Live

3. Note: Links in Presentation are Live
Some free AIIM DIY Guides…
ECM Collaboration & Social Business
Social Business Assessment
Records Management Best Practices
Automating Content-Intensive Processes
Automating ERM with SharePoint
Effectively Organizing Content
Scanning/Capture Requirements

4. How Do We Usually Define the “Business” of IT?

5. http://www.flickr.com/photos/mxmstryo/4033816209
“We’re in the complex systems business.”

6. “We’re in the technology provisioning business.”

7. “We’re in the enforcing policies business.”

8. “We’re in the security business.”

9. “We’re in the help desk business.”

10. Era
Years
Focus
Best known
company
Content
mgmt focus
Mainframe
1960-1975
A batch
trans
IBM
Microfilm
Mini
1975-1992
A dept
process
DEC
Image
Mgmt
PC
1992-2001
A document
Microsoft
Document
Mgmt
Internet
2001-2009
A web page
Google
Content
Mgmt
Systems of Record

12. Era
Years
Focus
Best known
company
Content
mgmt focus
Mainframe
1960-1975
A batch
trans
IBM
Microfilm
Mini
1975-1992
A dept
process
DEC
Image
Mgmt
PC
1992-2001
A document
Microsoft
Document
Mgmt
Internet
2001-2009
A web page
Google
Content
Mgmt
Social and
Cloud
2009-
Interactions
Facebook
and Twitter
Smart
Content
Systems of Record
Systems of Engagement

13. Source: Geoffrey Moore, Escape Velocity

14. “For the next generation of knowledge
workers, entering the workplace often feels
like entering a computer science museum.”
Ray Wang, “Coming to Terms with the Consumerization of IT,” Harvard
Business Review Blog

15. Survey by HBR, Economist, CEB, Intel, TNS Global
“57% of the executives expect
their IT function to change
significantly over the next three
years, and 12% predict a
complete overhaul of IT.”
“Almost half of CEOs rate their
CIOs negatively in terms of
understanding the business and
understanding how to apply IT in
new ways to the business.”
“Only a quarter of
executives feel their
CIO is performing above
his or her peers.”
“Almost half of CEOs
feel IT should be a
commodity service
purchased as needed.”
Source: “The IT Conversation We Should Be Having,” HBR Blogs

16. The current narrative in the consumerization story
– IT is the villain.

17. We need a new narrative…

18. How Must We REDEFINE the “Business” of IT?

19. It’s not as simple as people wanting to use an iPad
for business purposes…

20. …and it’s not as simple as saying, “Let’s bring
Facebook into the enterprise.”

21. IT must change to help address these changes…
Is/Current Will Be/Future
IT focused on cost reduction. IT focused on value creation.
Senior Execs tech oblivious. Senior Execs tech aware.
Complexity guarantees security. Simplicity guarantees security.
Mobile & social differentiators. Mobile & social are features.
Systems bought with CAPEX. Systems bought with OPEX.
Pure tech skills = value. Tech skills in context = value.

22. IT needs change from a “railroad builder” to a
“taxicab company”…
Don’t lay track, take users on trips.

23. We must change our focus –
“We are in the business of information logistics.”

24. Note: Links in Presentation are Live
Some free AIIM DIY Guides…
ECM Collaboration & Social Business
Social Business Assessment
Records Management Best Practices
Automating Content-Intensive Processes
Automating ERM with SharePoint
Effectively Organizing Content
Scanning/Capture Requirements