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The World is Hilly © 2006, Jesse Kedy
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy
Our World: Spiky or Flat? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Flaws © 2006, Jesse Kedy
Focus: Economic Hills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy
Business Process Outsourcing (BPO) ,[object Object],[object Object],[object Object],[object Object],Horizontal vs. Vertical © 2006, Jesse Kedy Low Complexity Middle-End Higher Complexity Data entry; Processing & Digitization Pre-publishing Website support Call centers; Reservations Customer service Tech support Finance; Accounting Insurance processing Loans/ Mortgage/ Tax processing Back-Office Services (Usually Horizontal) Front-office Services Back-Office Middle-Office  (Industry-Specific)
Main Argument:  What is Really Happening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy
How this is Happening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy
Economic Spikes (Level 1) Large Hills  (Level 2) Emerging Hills  (Level 3) © 2006, Jesse Kedy
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Results of the Cultural Shift © 2006, Jesse Kedy
India’s BPO Clusters L-3 L-2 © 2006, Jesse Kedy
India’s BPO Clusters  (cont)
The Future of BPO Clusters © 2006, Jesse Kedy
© 2006, Jesse Kedy
Questions © 2006, Jesse Kedy

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The World Is Hilly