This document discusses technology competencies and training for library staff. It begins by defining competencies as the skills needed for employee and organizational success. It then lists several existing competency frameworks for different types of library professionals. While many competency lists exist, libraries have generally lacked specific technology competency training and qualifications. The document advocates for developing a task force to create a technology competencies list tailored for each library. It provides detailed recommendations for the entire process, from gaining staff input to implementing training programs and reassessing competencies over time.
1. Technology Competencies and Training for Libraries Elizabeth Dunn, Jen Lemke, Jen Post, Ruben Balderas, Elaine Miraglia
2. What are competencies? Competencies are the abilities, qualities, strengths and skills required for the success of the employee and the organization. In the 21st century, technology is becoming increasing crucial in effectively running libraries.
20. Why has there generally been a lack of specific technology competency training? Lack of government funding The assumption workers can “pick it up by themselves” There is concern if staff members are too well trained they will leave the library for the more lucrative corporate setting
21. So, why bother with competency training? Providing a set list of technology competencies can improve staff confidence, provide better service to the public and promote life long learning among employees.
23. Save Money If employees are trained to handle the library’s technology needs, there is no need to spend money on costly tech support
24. Improve the Accuracy of Job Descriptions and Classifications Once technology goals have been set, it can streamline the hiring process
25. Create a Culture of Learning To reassert ourselves as a profession of knowledgeable information finding experts, must take full advantage of all opportunities for continuing education Competency descriptions can unify the staff across departments and help improve the sharing of knowledge and skills
26. Relieve the Tech Pack Mules Often one or two members of a library staff are unfairly burdened with technological responsibilities. Creating set competencies to be trained in will take the strain off of these “pack mules” and more evenly distribute the technology related workload.
27. Improve Customer Service By making certain library staff members are all “on the same page,” providing patrons with their needs without having to track down a “specialist.”
28. Build a Coordinate Technology-Training Program Having a set description of technology competencies provides a tool to determine employee’s current skill set versus the desired skill set
80. Test Time! No open ended questions So which format works best? a. Multiple Choice b. True/False c. Labeling Parts of the Computer d. All of the Above!
81. Test Time! DON’T Ask: “Are you satisfied with searching?” DO Ask: Do you get too many unrelated results? Do you use more than one search engine? One word or phrase? Prioritize emails? Skill level Yes, No, Don’t Know Confident, Somewhat Confident, Not Confident
82. Technology Training Constructed on Foundations of: Time Patience Commitment Money Expertise Which one gets skimped on the most?
