1. ABB India introduction -Power and Productivity for
a Better World
ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry
customers to improve performance while lowering environmental impact. The ABB Group of
companies operates in around 100 countries and employs about 130,000 people.
ABB operations in India include 12 manufacturing facilities with over 10,355 employees. Customers
are served through an extensive countrywide presence with more than 23 marketing offices, 8 service
centers, 3 logistics warehouses, 2 Power & Automation Engineering Centers and a network of over
550 channel partners. The ABB Group is increasingly leveraging the Indian operations for projects,
products, services, engineering and R&D.
History
General:
The Company was incorporated on 24.12.1949 as The Hindustan Electric Company Limited.
On 24.09.1965, the Company’s name was changed to Hindustan Brown Boveri Limited
(HBB).
Pursuant to the Scheme of Amalgamation of Asea Limited with HBB with effect from 1st
January 1989, the name was further changed to Asea Brown Boveri Limited, with effect from
13.10.1989.
Effective 16.04.2003, the name was further changed to ABB Limited.
Flakt India Limited was amalgamated with ABB with effect from 5th October 1995.
During 1994-95, a joint venture Company - ‘ABB Daimler-Benz Transportation AG’ (Adtranz) was
established by ABB Zurich and Daimler-Benz AG, Germany, in Germany. A subsidiary of Adtranz was
incorporated in India viz. ’ABB Daimler-Benz Transportation Limited which took over the
Transportation Business of the Company effective 1st January 1996.
ABB’s power generation business was globally transferred into the new 50-50 JV with Alstom in 1999.
In India the power generation business has been demerged and transferred to ABB Alstom Power
India Ltd. with effect from 1st April 1999. In consideration of the transfer of the power business, each
shareholder of ABB has been allotted one share in ABB Alstom Power India Ltd. for every share held
in the company.
Capital:
The Authorised Share Capital of the Company is Rs.500,000,000 divided into 212,500,000 Equity
Shares of Rs.2/- each and 750,000 – 11% Redeemable 10 years, Cumulative Preference Shares of
Rs.100/- each.
Effective July 2007, the Issued, Subscribed and Paid-up share capital of the Company, is
Rs.423,816,750/-, consisting of 211,908,375 Equity Shares of the face value of Rs.2/- each.

2. Where to find us
ABB works with its customers in these countries to engineer and install facilities and plants that
enhance efficiency and productivity, and to provide them with comprehensive market and product
support services as well as creative financing and risk management.
Click on the relevant region/country to find a list of ABB offices in the respective countries.
Please note that this section is mainly for visitors to our sites. For sales, service and emergencies,
please look for the relevant product, solution, system or service in theProducts & services section.
There you can find the specific contact for your country.
Regions
Americas
Europe
Middle East and Africa
Asia and Oceania
ABB's presence in India
This section gives an overview of ABB's presence in India

3. ABB India Contact center
Call: (Toll free number) 1800 420 0707
E-mail us: contact.center@in.abb.com
The Contact center establishes a coordinated capability for handling enquiries from customers,
business partners, as well as ABB internally. We can be reached through the toll free number or email
if you have product or service related inquiries. With a unified image and integrated communication
channel, we hope to provide you with convenient and more efficient services. The Contact center is
based at and operated from ABB Global Industries and Services Ltd. office at Bhoruka Tech Park,
Whitefield, Bangalore.
Corporate management team
Managing Director Bazmi R. Husain
Chief financial officer Amlan Datta Majumdar
Legal and compliance Stefan Backstrom
Human resources Raja Radhakrishnan
Communication and investor relations Vikram V Kanth
Company secretary B Gururaj
Power systems N Venu
Power products Pitamber Shivnani
Discrete automation and motion R Narayanan
Process automation Priteesh Mahajan
Low voltage products Tommy Andreasson
Country service manager & Global engineering and Madhav Vemuri
services

4. Country operations manager Tajinder Vohra
Chief technology officer TBA
Strategy
ABB is a global leader in power and automation technologies that enable utility and industry
customers to improve performance while lowering environmental impact. With about 145,000
employees we are close to customers in around 100 countries.
With our technology leadership, global presence, application knowledge and local expertise,
we offer products, systems, solutions and services that allow our customers to improve their
operations – whether they need to increase the reliability of a power grid or raise productivity
in a factory.
Focusing on our core strengths in power and automation technologies, we strive for organic
profitable growth. Our global manufacturing base ensures consistent top-quality products and
systems – made in ABB – for customers around the world. Our customers have broad and
easy access to ABB’s offerings - whether they buy from us directly or through distributors,
wholesalers, system integrators or other partners.
Our people work together seamlessly to deliver benefits for our customers. Our way of doing
business i Mission and vision
ABB's mission
Improve performance: ABB helps customers improve their operating performance, grid
reliability and productivity whilst saving energy and lowering environmental impact.
Drive innovation: Innovation and quality are key characteristics of our product, systems and
service offering.
Attract talent: ABB is committed to attracting and retaining dedicated and skilled people and
offering employees an attractive, global work environment.
Act responsibly: Sustainability, lowering environmental impact and business ethics are at
the core of our market offering and our own operations.
ABB's vision
As one of the world’s leading engineering companies, we help our customers to use electrical power
efficiently, to increase industrial productivity and to lower environmental impact in a sustainable
way. Power and productivity for a better world
s values-based, leadership-driven and performance-oriented.
Group structure

5. Group structure, management, functions
Board of directors
Executive committee
Group functions
Division managers
Region managers
Group reports
The ABB Group annual report consists of one volume containing the corporate governance report,
remuneration report and financial review.
You can download PDF versions of these documents by clicking on the links in the table below.
Click on the following link to order a printed copy of the annual report.
Reports PDF available in: Interactive version:
Annual report 2011 English version open
Summary report in German (pdf, 2.9 German version not available
MB)
Summary report in Swedish (pdf, Swedish version not available
3.3 MB)
Sustainability 2011 PDF available in: Interactive version:
ABB Group Sustainability English version open
Performance 2011
Welcome to the ABB events page
Each year, ABB hosts and/or participates in a broad number of events.
These typically include user group meetings, trade fairs, media events, and investor relations events.
These activities highlight ABB's business, our products, systems and services, and projects we are
involved in around the world.
Customer events
Trade exhibitions, user group meetings, product launches
Investor events
Investor relations activities, briefings for financial analysts and investors about business results and
key issues
Media events
Media tours, press conferences

6. Our businesses
ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry
customers to improve performance while lowering environmental impact. The ABB Group of
companies operates in around 100 countries and employs about 145,000 people.
Power Products
The division primarily serves electric utilities, as well as gas and water utilities and industrial and
commercial customers, with a wide range of products and services to facilitate power generation,
transmission and distribution. Key technologies include high- and medium-voltage switchgear, circuit
breakers for a range of current ratings and voltage levels, power, distribution, traction and other
special transformers, as well as products to help transmit and distribute electricity efficiently and
reliably, maintain power quality as well as control and manage electrical networks.
Power Systems
The division delivers solutions across the power value chain. This includes system solutions for power
generation, transmission technologies like HVDC and FACTS, substations and distribution
technologies for network management. The scope of a typical turnkey project includes design, system
engineering, supply, installation, commissioning and testing. We integrate products from our own
Power Products division and external suppliers, adding value through domain expertise, engineering,
project management and life cycle support services.
Discrete Automation and Motion
This division provides products, solutions and related services that increase industrial productivity and
energy efficiency. Its motors, generators, drives, programmable logic controllers (PLCs), power
electronics and robotics provide power, motion and control for a wide range of automation
applications.The leading position in wind generators and a growing offering in solar complement the
industrial focus, leveraging joint technology, channels and operations platforms.

7. Low Voltage Products
The Low Voltage Products division manufactures low-voltage circuit breakers, switches, control
products, wiring accessories, enclosures and cable systems to protect people, installations and
electronic equipment from electrical overload. The division further makes KNX systems that integrate
and automate a building's electrical installations, ventilation systems, and security and data
communication networks.
Process Automation
The main focus of this ABB business is to provide customers with products and solutions for
instrumentation, automation and optimization of industrial processes. The industries served include oil
and gas, power, chemicals and pharmaceuticals, pulp and paper, metals and minerals, marine and
turbocharging. Key customer benefits include improved asset productivity and energy savings.
Our culture
Good leaders are characterized by competence, ambition and integrity
All three ensure that we create value by fulfilling our commitments to our customers, our employees
and the communities and societies in which we operate, acting in accordance with sound corporate
values.
Our philosophy
Business principles
Corporate governance
Integrity
Sustainability
Business principles
To build value, performance and leadership into ABB, responsibility, respect and determination are
key
Assuming responsibility, and acting with respect and determination makes it possible to nurture ABB’s
traditional strengths – our technology leadership, our pioneering spirit and our ability to be at home
everywhere. That is our legacy, and our future.
The key to success lies in how well all of us understand and apply the business principles –
demonstrating personal, professional and corporate responsibility, showing respect for the views and
needs of others and applying our shared determination to win.
Commitment
Corporate governance

8. ABB's corporate governance is described in full in the corporate governance section of the ABB
Group annual report 2011.
The information in the report describes ABB at December 31, 2011, except as otherwise stated. A
printed copy of the annual report can be ordered by filling in and submitting the order form available
on the Order ABB Group reports page.
The list below contains links to additional information concerning the corporate governance of ABB.
PDF
(File
Links to documents: Size):
Articles of Incorporation (English, German, Swedish, French) 260 kB
ABB Ltd Board Regulations & Corporate Governance Guidelines 115 kB
- Regulations of the Governance, Nomination and Compensation Committee
- Regulations of the Finance, Audit and Compliance Committee
- Related Party Transaction Policy
ABB Code of Conduct 3360 kB
Addendum to the ABB Code of Conduct for Members of the Board of Directors and the 11 kB
Executive Committee
ABB Integrity Program 1000 kB
Comparison of ABB's corporate governance practices to the New York Stock Exchange rules 19 kB
Welcome to Sustainability at ABB
For ABB, sustainability is about balancing economic success, environmental stewardship and social
progress to benefit all our stakeholders.
Sustainability considerations cover how we design and manufacture products, what we offer
customers, how we engage suppliers, how we assess risks and opportunities, and how we behave in
the communities where we operate and towards one another, while striving to ensure the health,
safety and security of our employees, contractors and others affected by our activities.
Sustainability Priorities
Environment
Policy and performance, covering sites, products and suppliers.
Corporate Responsibility
Policies and performance covering human rights, community engagement and the supply chain.
Occupational health and safety
Policy and performance, covering employees and contractors worldwide.
Security and Crisis Management
Policies and programs to safeguard employees and assets worldwide.

9. Integrity must be embedded in our company DNA
Read about ABB's commitment
Commitment
We are committed to a high
standard of integrity which is
expected of every employee and in
every country where we do
business.
Leadership
ABB's integrity leadership
Integrity at ABB benefits from a broad based leadership that comprises managers, employees and
specialists throughout the company.

10. More on integrity leadership
Communication
Key messages for employees
Integrity is about taking personal responsibility and cannot be delegated to someone else.
Read key messages
Our team
Global resources
The integrity program is supported by a team of over 330 people at ABB headquarters and around the
world.
Our global resources
With hard work and a clear commitment from ABB‟s top management at headquarters and across our
regions and divisions, ABB has seen the positive impact that a robust compliance and integrity
program and a strong culture of integrity can have on the long-term success and sustainability of our
company.
Integrity is a top priority at ABB
Integrity is a top priority at ABB. We have developed and implemented a systematic approach
designed to prevent, detect and resolve any potential integrity concerns. This is supported by tools
and processes and a zero tolerance policy for any violations. Our integrity program has created an

11. environment where all of our employees can be open about identifying risks, asking questions, and
raising concerns.
Standards
Our fundamentals: prevent, detect and resolve
Reporting channels
Detecting integrity concerns
ABB reporting channels
ABB Business Ethics Hotline
Code of Conduct
Code of Conduct

12. The ABB Code of Conduct is the
framework that explains the
behavior ABB expects of every
employee and stakeholder around
the world. It is based on ABB's
business principles: responsibility,
respect and determination.
Responsibility, respect, and determination
ABB employees and stakeholders apply these business principles to their work and actions on a daily
basis. Our principles are about providing our customers affordable products and services without
compromising on quality or reliability. But they are also about doing the right thing more generally –
following the law, acting honorably and treating each other with respect.
The ABB Code of Conduct provides a framework for employees and stakeholders to put business
principles into practice with utmost integrity. It is the foundation so that everything we do in connection
to our work at ABB should be, and will be, measured against the highest possible standards of ethics
and integrity.
Unconditional commitment
We relentlessly set our standards higher for practical as well as ambitious reasons: our unconditional
commitment to integrity helps us hire the best people, who develop and provide great products and

13. services, which in turn attracts loyal customers and business partners. Trust and mutual respect
among ABB employees and stakeholders is the core of our success, and they must be earned on a
daily basis.
Employees are expected to read the ABB Code of Conduct and use it in their day-to-day work, always
keeping in mind that they each have a personal responsibility to incorporate the principles – and
encourage others to incorporate the principles – into their actions. It is available in more than 40
languages to assure its accessibility to everyone at ABB.
Employees who have questions or concerns, or who think that one of their colleagues may be falling
short of our commitment to the ABB Code of Conduct and to working with utmost integrity, are
expected to speak up.
Who has to follow the ABB Code of Conduct?
We expect all of our employees to read, acknowledge, and follow the ABB Code of Conduct. Failure
to do so will result in disciplinary action, and may lead to termination of employment with ABB.
Additionally, we expect ABB third parties, consultants, contractors, and anyone assigned to provide
temporary work or services for ABB, to follow the ABB Code of Conduct in connection to their work for
our company. Failure to do so may result in termination of their relationship with ABB.
Does ABB have a Supplier Code of Conduct?
It is imperative to ABB that our suppliers, who we regard as our “extended enterprise,” conduct
business respectfully and with a high standard of integrity, in line with the ABB business principles.
As such, the ABB Supplier Code of Conduct is integrated into our day-to-day operations and is a
fundamental part of our Supplier Qualification, Development and Evaluation Requirements.
Introduction to ABB Supplier Code of Conduct
Our business principles: responsibility, respect, and
determination
Training and communications

14. ABB trains every employee at every location around the
world
Face-to-face training
An interactive and dynamic approach to personal
accountability and responsible leadership for
every employee
Face-to-face training

15. Face-to-face training sessions
allow for real-time interaction and
discussions of difficult issues,
allowing every employee time to
receive additional guidance as
needed.
An inclusive, two-way approach to personal accountability and responsibility for
every employee
Face-to-face training is required for all of our employees worldwide on the ABB Code of Conduct and
anti-bribery. ABB stands by the fact that face-to-face training has the highest impact and the company
makes every effort to commit time and resources to educate and empower our employees.
Additional face-to-face training courses are tailored to different audiences at higher risk. Selected
integrity topics such as antitrust and integrity leadership are provided to employees in appropriate
positions and functions.
Face-to-face training sessions create constructive dialogue through the business and provide time for
employees to work through and learn from real examples within ABB. The sessions allow for real-time
interaction and discussions of difficult issues, allowing every employee time to receive additional
guidance as needed.
Read more

16. E-learning
E-learning
Highly engaging and interactive e-
learning is available to over
100,000 employees around the
world, ensuring education delivery
through computer tracking and
certification.

17. E-learning courses allow learners to take training according to their schedule
E-learning courses on the ABB Code of Conduct and anti-bribery are also required for all email
account holders worldwide (over 100,000 employees) with completion tracked and certified.
The latest mandatory e-learning module on FCPA and anti-bribery is available in 32 languages. Our
e-learning is tailored to terms used as part of ABB‟s business. Targeted courses are mandatory for
employees with responsibilities in specific risk areas including integrity leadership, antitrust, and
export credit agencies.
Our e-learning courses are highly engaging and interactive, allowing all e-learners to take training
according to their own schedule. It allows employees the opportunity to think about and digest
important information at their own pace.
Available to more than 100,000 employees worldwide, completion is
tracked and certified
Read more
Communication activities
Communication activities

18. Regular and wide-ranging
communications activities ensure
that employees in every location
are fully aware of ABB‟s
commitment to integrity and of the
consequences of unethical action.
Raising awareness and visibility of integrity throughout ABB
To support integrity training, a range of communications has been designed to raise the awareness
and visibility of integrity in every physical location.
Regular integrity communications are posted every ten to fourteen days on the ABB intranet such as:
Cases of consequence
Acting with integrity
What should I do
Integrity videos with messages from leadership
Cases of consequence
The “Cases of Consequence” stories report real breaches of ABB‟s Code of Conduct by employees,
and explains how they were discovered and dealt with.
A story published in March 2012, for example, explained how a group of employees had submitted
fraudulent entertainment and expenses claims by splitting bills into small amounts that didn‟t require
special approval. The contracts of all employees concerned were terminated.
Other articles present dilemmas that frequently occur in the course of business and explain how best
to address them. The dilemmas are presented in the form of questions that employees might ask,
such as:
“One of our customers recently offered me 2 tickets for the Olympics in London and I have accepted
them. Now, I am afraid that I will contravene ABB's Code of Conduct. I do not want to disappoint the
customer as he has clearly spent a lot of money on them. What should I do?”
Posters, brochures and wallet cards

19. Several Business Ethics Hotline poster campaigns have been rolled out in all locations around the
world to encourage reporting and to raise awareness of specific areas of risk. This is particularly
useful for spreading the integrity message to factory workers who don‟t have access to the Intranet.
Constant integrity messages and visuals throughout the company reinforce a strong culture of
integrity.
In addition, display stands and integrity boards at a number of traffic points promote the Business
Ethics Hotline. ABB Code of Conduct booklets, integrity informational brochures, and wallet cards are
made available for employees to take with them.
Regular integrity communications raise awareness about specific areas of
integrity and encourage reporting
Read more
Community Engagement Community Engagement

20. "Trust is built through transparency
and honesty. To be successful, we
must build each stakeholder's trust
through the integrity of our words
and our actions."
–Hanna Altman, Chief Integrity Officer
ABB supports international efforts to embed integrity into the conduct of business sectors. While
government initiatives are vital to continued progress against corruption, the private sector has an
important role to play. ABB contributes to the following organisations and initiatives related to integrity:
World Economic Forum's PACI
ABB is a signatory to the World Economic Forum‟s “Partnering Against Corruption Initiative” (PACI),
signed by more than 100 companies committed to strengthening efforts to counter corruption and
bribery. PACI offers a risk mitigation platform to help companies to design and implement effective
policies and systems to prevent, detect and address corruption; benchmark internal practices against
global best practice through peer exchange and learning; and to level the playing field through
collective action with other companies, governments and civil society
United Nations Global Compact
As a founding member of the United Nations Global Compact, ABB has been closely involved in its
development. ABB‟s understanding of human rights and day-to-day business benefits from
involvement in such organizations. ABB participates in collective action initiatives against corruption.
In addition, ABB has taken note of the UN Guiding Principles on Business and Human Rights and is
using its recommendations to assess expectations of corporate behaviour.
Business Ethics Leadership Alliance (BELA)
ABB is a member of organisations such as the Business Ethics Leadership Alliance (BELA), a
community that connects senior compliance practitioners with industry thought leaders and provides
the comprehensive tools and resources needed to advance the dialogue and raise the bar for best
practices.

21. TRAC Leadership
ABB is a Lead Supporter of TRAC, the first global platform that captures, assess and shares baseline
due diligence information on organizations and individuals across the supply chain. With a universal
ID number (TRAC Number) assigned to all approved applicants, this secure, web-based tool creates
a new standard for base level due diligence benefitting both buyers and sellers. TRAC is a tool
provided by TRACE International, Inc., a non-profit membership association that pools resources and
cost-effective anti-bribery compliance solutions for multinational companies and their commercial
intermediaries (sales agents and representatives, distributors, suppliers, etc.).
Sustainability Management
ABB subscribes to externally developed charters and principles for sustainability management.
Applying such principles is helping ABB to make progress in core areas. Additionally, ABB has a long
list of principal memberships and associations involving sustainability.
Working groups and conferences
ABB also regularly engages in working groups to help eradicate corruption by cooperating with global
companies across industries such as in-country Transparency International round table discussions
and G20 anti-corruption working group conferences.
Working with the international community to fight corruption around the
world
Read more

22. FAQ
Frequently Asked Questions
Training
Training for engineers, operators, programmers, maintenance personnel about products, systems,
processes and technology
Our offering
ABB University
Welcome to ABB University India
ABB University offers comprehensive training portfolio. Our training programs for engineers,
programmers, maintenance and operations personnel provide up-to-date technical expertise for
existing and new products, processes, and technology advances.
We offer training on-site at ABB training facilities, locally at your plant site, or on-line. ABB University
can help increase your workforce's skill levels and knowledge with training assessment programs
including competence development, custom courseware and coaching services.
Training Centers
Bangalore (Peenya)
Training Centre offers training on Substation Automation System, Power Generation (Control &
Instrumentation), Low Voltage Drives, Medium Voltage Drives, PLC (Control & Automation), Motors &

23. Generators, Robotics, Distributed Control System, Measurement Products, Turbochargers and
Process Automation Control.
Bangalore (Nelamangala)
Training Centre offers training on Low Voltage switchgear & Systems, Medium Voltage Drives and
Power Electronics (High power rectifiers, Generator excitation control, Aux & Propulsion drives for
Traction)
Bangalore (Rajaji Nagar)
Training Centre offers training on Measurement Products, Process Automation and Process
Automation – Productivity & optimization suites.
Bangalore (Bhoruka Tech Park)
Training Centre offers training on process control systems (Basic level) consisting of System 800XA,
Advant AC 450 and Freelance
Vadodara
Training Centre offers training for High Voltage Products, Power and distribution Transformers, HV
Motors & Generators, Distribution Automation Products, Turbochargers and Medium Voltage Products
Nashik
Training Centre offers training for Medium Voltage Products.
Mumbai
Training center offers training on Utility Communication and HV Motors & Generators.

24. Faridabad
Training Centre offers training on Measurement Products and Motors & Generator.
Search course offerings
Student Login
Review your personal course schedule.
Upcoming courses
Select product group / industry to find info on classes scheduled and register on-line
Learning Paths
Reveals the learning paths for product lines and job function.
Learning Paths
Click on a product link below to reveal the global learning paths for a specific ABB product line and
job function (Operation, Maintenance, Engineering, General).
Our Learning Paths illustrate the sequence that our courses should be taken to learn how to perform
general, operation, maintenance, or engineering functions on specific ABB products or systems. Click
on any block in the course flow diagram to reveal the course description for that course.
Advant OCS with Master SW
Advant OCS with MOD 300 SW
Air circuit breakers for new hired sales engineers
Compact Products 800
Extended Automation System 800xA
Freelance
Industrial drives
Moulded case circuit breakers for new hired sales engineers
QCS
Standard drives
Symphony DCI System Six
Symphony Harmony INFI 90
View local learning paths
Course locator
Search for ABB product and system courses along with course descriptions.
Download Center
Contains a wide range of product and service material for download

25. Products
Control Systems
Force Measurement
Low Voltage Products and Systems
Medium Voltage Products and Systems
Motors and Generators
Robotics
Drives, inverters and converters
High Voltage Products
Measurement Products
Metallurgy Products
Power Electronics
Transformers
Industries and utilities
Cement, Minerals & Mining
Crane Systems
Marine Solutions
Power Generation
Pulp & Paper Solutions
Chemical Solutions
Life Sciences Solutions
Oil and Gas
Printing
Substations
Technical Training Course, Webinar and Lunchtime
Forum Schedule 2012
Training courses provide in-depth knowledge on key subjects as part of an engineer’s professional
development.
Webinars are focused on industry ‘Hot Topics’ and are accessed over the web.
Lunchtime technical forums will provide an update on key industry topics and share best practice.
August 2012
14 Process Safety Leadership Internet Webinar
21 Introduction to IEC61511/ISA84 SIL Determination Internet Webinar
and Achievement
28 PSPI - What it Really is and Key Elements to Internet Webinar
Compliance

26. September 2012
11 Technical Due Diligence Internet Webinar
18 Process Safety Leadership Internet Webinar
25 PSPI: What it Really is and Key Elements to Internet Webinar
Compliance
October 2012
1-4 SIL Determination and Hazard Assessment Houston, Texas Training Course
2 Alarm Management: The Human Factors Challenge Internet Webinar
9 Alarm Management: The Human Factors Challenge Internet Webinar
15 - 19 [PHA and PSSR Leaders Course Houston, Texas Training Course
23 Technical Due Diligence Internet Webinar
25 PSPI: What it Really is and Key Elements to Internet Webinar
Compliance
30 Relief Stream Health Checks Internet Webinar
November 2012
6 Relief Stream Health Checks Internet Webinar
Technical Training Course Programme 2012
Training courses provide in-depth knowledge on key subjects as part of an engineer’s professional
development.
September 2012
11th - 12th Essentials of Pressure Systems Edinburgh, Marriott Hotel Training Course
13th Human Factors Incident Investigation Edinburgh, Apex City Hotel Training Course
18th - 20th Pressure Relief York, Marriott Hotel Training Course
19th SIL Awareness Training for Control / Electrical Hull, The Deep Training Course
Technicians
19th PEL Grimsby, CATCH Centre Briefing
26th An Engineers Guide to DSEAR Edinburgh, Radisson Blu Training Course

27. Hotel
26th - 27th Project Management in the Process Industries Manchester, Worsley Park Training Course
Marriott Hotel
October 2012
2nd - 4th Alarm Management Edinburgh, Apex International Training Course
Hotel
8th - 11th Pressure Relief Singapore Training Course
8th - 12th Hazard Study Leaders Manchester, V&A Marriott Training Course
Hotel
9th PEL Physical Properties Masterclass Teesside, ABB Offices Training Course
10th Mechanical Legislation Awareness Training Manchester Airport, Marriott Training Course
Hotel
10th PEL Open Training Masterclass Teesside, ABB Offices Training Course
15th - 18th Pressure Relief Kuala Lumpur Training Course
16th - 17th Area Classification Manchester, V&A Marriott Training Course
Hotel
16th - 18th Alarm Management Cork, Clarion Hotel Training Course
16th - 18th Pressure Relief Cork, Clarion Hotel Training Course
17th Hazard Study Awareness Grimsby, CATCH Centre Training Course
18th Reliability Masterclass York, Marriott Hotel Training Course
23rd - 24th Design and Operation of Piping Systems York, Marriott Hotel Training Course
24th - 25th Achieved SIL Aberdeen, Marriott Hotel Training Course
24th PEL Grangemouth, Inchyra Grange Briefing
Hotel
November 2012
6th PEL Physical Properties Masterclass Daresbury, ABB Offices Training Course
6th - 8th Pressure Relief Edinburgh, Radisson Blu Training Course
Hotel
7th An introduction to PEL Daresbury, ABB Offices Masterclass
14th - 15th Maintenance and Reliability Improvement Manchester Airport, Marriott Training Course
Hotel
19th - 23rd SIL Determination and Hazard Assessment Edinburgh, Marriott Hotel Training Course
20th - 21st Risk Based Inspection Teesside, Harwick Hall Training Course
Hotel
21st Process Safety Management (PSM) Leadership Aberdeen, Marriott Hotel Training Course
28th Electrostatic ignition hazards - assessment and Daresbury, ABB Offices Training Course
control
28th - 29th Managing Deterioration of Plant Equipment Edinburgh, Marriott Hotel Training Course

28. 28th - 29th IEC 61508 / 61511 SIL Determination Frodsham, Forest Hills Hotel Training Course
December 2012
3rd - 7th Process Safety Management (PSM) Best Practice Edinburgh Training Course
11th - 13th Human Factors in the Workplace York, Marriott Hotel Training Course
13th ATEX / DSEAR for Mechanical Technicians Daresbury, ABB Offices Training Course
Human Factors Incident
Investigation
This training course will equip delegates with a toolkit to enable them to carry out incident
investigations using real case studies from the process industries. The course focuses on human
error as a cause of incidents, how human factors can be addressed during incident investigation and
the cause tree analysis technique.
What the course will cover:
Session 1 - Incident Causation
The benefits of good incident investigation are reviewed and the domino theory of incident
investigation is explained as the basis for structured cause analysis.
Session 2 - Human Error and Incident Investigation
The SRK human error model is developed from practical process industry examples and then an
exercise is used to test understanding and consider the difficulties of addressing human error using a
real process incident. This is followed by consideration of the way that corrective actions can be
developed according to the types of errors that are encountered.
Session 3 - The Incident Investigation Process
The basic investigation process - from evidence collection to corrective action development - is
reviewed, including good practice for evidence collection and witness interviews.

29. Session 4 - Cause Tree Analysis
The technique of cause tree analysis is explained and a number of real examples, of increasing
complexity, are reviewed to point out the key facets and good practice.
Session 5 - Cause Tree Analysis Exercise
A syndicate exercise, based on a real incident, is used to enable delegates to work in teams
constructing a cause tree. A significant amount of time is allocated to enable delegates to explore the
challenges of using the technique. Learning from delegates‟ experiences is then shared.
When
Thursday, 13 September, 2012
9:00 AM - 4:15 PM
Where
Apex City Hotel
61 Grassmarket
Edinburgh EH1 2JF
+44 (0)131 243 3456
Human Factors in the Workplace
Most process industry companies acknowledge their workforce as their most important asset. Human
„assets‟ are both flexible and adaptable, making them unique and valuable in a variety of situations.
Unfortunately the very attributes that make people valuable to the production organisation leaves
them prone to error, which itself leads to the potential for safety incidents and unplanned
outage.Managing and reducing human error potential brings benefits to both safety performance and
efficiency, reducing both incidents and outages.
The practical application of human factors principles (sometimes known as ergonomics) is a current
industry „hot topic‟, with increased attention being shown in the subject by production management,
safety professionals, insurance inspectors / assessors and national regulators.
Why ABB
ABB Consulting has a heritage of providing world class process safety and operational improvement
solutions to the process industry. Over 30 years of operating experience ensures that our solutions
and training packages are grounded in a practical and realistic approach that our customers
appreciate. Our human factors training courses are prepared and presented by experienced
practicising human factors consultants.

30. What the course will cover
The course runs for three days; day one is an introduction to human factors in the workplace; day two
covers tangible measures to assess and improve human performance in operations, with day three
bringing in human factors in design.
The course utilises case studies from the process industries and from other industries such as
nuclear, aerospace, and transport in order to illustrate key points and learning from the widest
possible experience base. Learning will be reinforced with group and individual exercises building on
the course materials presented.
Alternative Dates
27th - 29th March, Marriott V&A Hotel, Manchester
19th - 21st June, Marriott Hotel, Edinburgh
When
Tuesday, 11 December, 2012 - Thursday, 13 December, 2012
9:00 AM - 4:30 PM