2. Social Media Strategy
How We Approach It
1. Integrate with the web & email
2. Build 2-way conversations!
3. Create “shareable” moments
4. Tie sponsors & media & artists to YOU
5. Sell tickets & track results
IAFE 2011: Social Media Case Study
3. Why Do Social Media?
.com
Digital marketing Core online real estate On-site programs
Social media Website optimization Ticketing strategy
Artist activation Email marketing Customer research
Digital PR Mobile Sponsor activation
Build awareness
Engage your fans
Sell more tickets
IAFE 2011: Social Media Case Study
21. Sell Tickets & Track Results
IAFE 2011: Social Media Case Study
22. Sell More Tickets
Tactics
1. Right message, right time, right channel
2. Use Google Analytics & tracked links
3. Ticketing tools: use promotional codes
“FACEBOOKDiscount” or
“TWITTER20PercentOff”
4. Resource your team to meet your
opportunity
IAFE 2011: Social Media Case Study
24. Measure What Matters
Big Wins for the Delaware State Fair!
Record gate attendance (Over 300K! —Congrats to the DSF team! )
63% of all concert tickets sold in advance online (+19% from ‘09)
New website projects stronger DSF brand; simpler. Fans love it!
378K emails sent, 371K delivered, 77K opened, 16,000+ clicks
Online advertising campaigns spiked ticket sales with strong ROI
Facebook grew into a force: up to 14,300 fans and high interactivity
+3K post-fair!
Year-round conversation tool
IAFE 2011: Social Media Case Study
25. Why Do Social Media?
.com
Owned Assets
Digital marketing Website optimization
On-site programs
Social media Ticketing strategy
Email marketing
Artist activation Customer research
Mobile
Digital PR Sponsor activation
Build awareness
Engage your fans
Sell more tickets
IAFE 2011: Social Media Case Study
26. www.rockhousepartners.com/live
631 2nd Avenue South
Suite 2R
Nashville, TN 37210
twitter.com/rhpartners
IAFE 2011: Social Media Case Study