Methodology on how to translate business needs to IT Capabilities using FRW

4. Maturity

5. Business Optimization Framework Business Productivity Optimization Model Core Infrastructure Optimization Model Source: Microsoft Application Platform Optimization Model IT and Security Processes 1 2 Determine target audience What are the needs of the target audience? 3 4 What functionalities do I need? What functionalities are currently available? Identity and Access Management Dataprotection and Recovery Security and Networking Desktop, Device and Server Management Enterprise Content Management Unified Communications Collaboration Business Intelligence Enterprise Search User Experience Business Intelligence Development SOA and Business Process Data management Build Customer Connections Enable Your Mobile Workforce Drive Business Performance Drive Real-World Business Processes Improve Compliance Optimize Your Finance Operations Optimize Your Sales Force Productivity Optimize Your Customer Service Payments Other Industry Priority Solutions.. Optimize your business infrastructure BASIC STANDARDIZED ADVANCED DYNAMIC RATIONALIZED STANDARDIZED DYNAMIC STANDARDIZED RATIONALIZED BASIC BASIC DYNAMIC

6. Business Optimization Framework Gap analysis Business Productivity Optimization Model Core Infrastructure Optimization Model Source: Microsoft Application Platform Optimization Model IT and Security Processes 6. Current IT Capabilities 5. Future IT Capabilities Identity and Access Management Dataprotection and Recovery Security and Networking Desktop, Device and Server Management Enterprise Content Management Unified Communications Collaboration Business Intelligence Enterprise Search User Experience Business Intelligence Development Data management Build Customer Connections Enable Your Mobile Workforce Drive Business Performance Drive Real-World Business Processes Improve Compliance Optimize Your Finance Operations Optimize Your Sales Force Productivity Optimize Your Customer Service Payments Other Industry Priority Solutions.. Optimize your business infrastructure RATIONALIZED STANDARDIZED DYNAMIC STANDARDIZED RATIONALIZED SOA and Business Process BASIC BASIC BASIC STANDARDIZED ADVANCED DYNAMIC Future State Current State DYNAMIC 1 2 Determine target audience What are the needs of the target audience? 3 4 What functionalities do I need? What functionalities are currently available?

7. Business Optimization Framework Roadmap Business Productivity Optimization Model Core Infrastructure Optimization Model Source: Microsoft Application Platform Optimization Model IT and Security Processes Identity and Access Management Dataprotection and Recovery Security and Networking Desktop, Device and Server Management Enterprise Content Management Unified Communications Collaboration Business Intelligence Enterprise Search User Experience Business Intelligence Development Data management Build Customer Connections Enable Your Mobile Workforce Drive Business Performance Drive Real-World Business Processes Improve Compliance Optimize Your Finance Operations Optimize Your Sales Force Productivity Optimize Your Customer Service Payments Other Industry Priority Solutions.. Optimize your business infrastructure RATIONALIZED STANDARDIZED DYNAMIC STANDARDIZED RATIONALIZED SOA and Business Process BASIC BASIC BASIC STANDARDIZED ADVANCED DYNAMIC Future State Current State DYNAMIC

8. Business Optimization Framework Summary Business Productivity Optimization Model Core Infrastructure Optimization Model Source: Microsoft Application Platform Optimization Model IT and Security Processes 1 2 3 4 5 6 7 8 Determine target audience What are the needs of the target audience? What functionalities are currently available? What functionalities do I need? What are the IT capabilities I need? What IT capabilities are in place? What’s the best way to reach the future state? What’s the business case? Identity and Access Management Dataprotection and Recovery Security and Networking Desktop, Device and Server Management Enterprise Content Management Unified Communications Collaboration Business Intelligence Enterprise Search User Experience Business Intelligence Development SOA and Business Process Data management Build Customer Connections Enable Your Mobile Workforce Drive Business Performance Drive Real-World Business Processes Improve Compliance Optimize Your Finance Operations Optimize Your Sales Force Productivity Optimize Your Customer Service Payments Other Industry Priority Solutions.. Optimize your business infrastructure BASIC STANDARDIZED ADVANCED DYNAMIC RATIONALIZED STANDARDIZED DYNAMIC STANDARDIZED RATIONALIZED BASIC BASIC DYNAMIC

10. ROI analysis ROI Analysis (Solution B) (Probable Case) Initial Year 1 Year 2 Year 3 Benefits (to Solution B from Current (AS IS)) 0€ 779.605€ 3.051.593€ 3.229.821€ Cumulative Benefits 779.605€ 3.831.198€ 7.061.020€ Investment (Solution B) 739.631€ 1.322.392€ 1.003€ 1.003€ Cumulative Investment 739.631€ 2.062.023€ 2.063.026€ 2.064.029€ Cash Flow (739.631€) (542.787€) 3.050.591€ 3.228.819€ Cumulative Cash Flow (739.631€) (1.282.419€) 1.768.172€ 4.996.991€ ROI 242% Risk Adjusted ROI 131% NPV Savings 2.332.681€ IRR 114% Payback period (including deployment period) 18 month(s) Risk Adjusted Discount Rate 26,5%

11. Benefits by goal

12. Benefits by stakeholder

14. 2 June 2009 Getronics Confidential Page Questions? Thank you for your time [email_address] +31 6 520 508 70