The document discusses quality standards for e-learning, including: 1) ISO/IEC 19796 provides a common framework and language for describing quality approaches, processes, metrics and methods to harmonize diverse e-learning quality practices. 2) A quality ecosystem exists with many stakeholders working on e-learning quality standards worldwide. Quality standards aim to protect users through consensus frameworks. 3) Further development is still needed to fully include stakeholders and participation in developing global quality standards.

1. The Ecosystem of Quality Standards for Learning, Education, and Training International trends & ISO perspectives of quality assurance in e-Learning Prof. Dr. Jan M. Pawlowski 14.02.2008

3. Where I am from...

7. Perspectives on the Ecosystem

9. Individual Quality through Standardization Return on Investment Learner Satisfaction Strategic Impact Productivity Personality Development Process Optimization Customer Satisfaction Organization‘s Success Market Share Media Quality Method Mix Individualization/ Personalization Interoperability Ergonomics Learning Culture Availability Flexibility Accessibility Individual Quality Profile

11. Quality Standards Map Quality Activities Worldwide ISO/IEC JTC1 SC36 CEN/ISSS WS LT EFQUEL SFS (Finnish Standards Body) Korea ELC / Japan

12. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1 NA Needs Analysis FA Framework Analysis CD Conception/ Design DP Development/ Production IM Implementation LP Learning Process / Realization EO Evaluation/ Optimization

13. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1

18. Further Parts of ISO/IEC 19796-x Good Practice Guide Harmonized Quality Model Annotation / Example Standards Metrics / Criteria Actors Result Method Objective Sub-processes / sub-aspects Relations Description Process Name Category ID Metric Description Scheme Method Description Scheme Reference Metric Collection Reference Method Collection

22. Sample Usage: Quality Support System Infopool „ Core“ Quality Integration Tool Pers. Workspace Search User Interface Repository Quality Perspectives Business Processes QM-Methods & Instruments Educational Processes User Perspectives