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Value Proposition Designer Canvas - Background & Aim

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Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
Part 1: Background & aim Origin: Lean start-up movement and business model canvas
Part 1: Background & aim Value proposition designer canvas Goal 1 Getting to know your customer (even) better Goal 2 Developing products & services that have a much better fit with the jobs and problems of these customers Instead of pushing a technology, product or service that your customers don’t use
http://www.businessmodelgeneration.com
Part 1: Background & aim Focus on Value proposition Customer segment(s) value “ What bring can I “ Who are myand customers to my customer(s)? ” what frustrates them today? ”
Part 1: Background & aim Goal: achieving (product-market) fit Absence of fit will lead to failure, even for products with great technologies or great products for the wrong customers. http://www.businessmodelalchemist.com
Part 1: Background & aim http://www.businessmodelalchemist.com
Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
Part 2: Customer side The golden rule for every business man is: Orison Swett Marden “ Put yourself in your customer’s place ” Bill Gates “ Your most unhappy customers are your greatest source of learning ”
Part 2: Customer side
Part 2: Customer side Getting to know your customers, relates to 3 aspects: • Needs they are trying to satisfy • Problems they are trying to solve • Tasks they are trying to complete
Part 2: Customer side Customer jobs • Functional jobs (tasks) • Social jobs (e.g. gain power / status) • Emotional jobs (e.g. feel good) • Basic needs (e.g. communication) http://www.businessmodelalchemist.com
Part 2: Customer side Customer pains • Negative emotions (frustrations) • Undesired costs and situations (time, money, underperformance, mistakes) • Risks (technical, social, financial) http://www.businessmodelalchemist.com
Part 2: Customer side Customer gains • Benefits customer expects, desires or would be surprised by • Incl. functional utility, social gains, positive emotions and cost savings http://www.businessmodelalchemist.com
Part 2: Customer side Part 2: Customer side “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” Zig Ziglar http://www.businessmodelalchemist.com
Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
Part 3: Value Proposition side “ The absolute fundamental aim is to make money out of satisfying customers John Egan ”
Part 3: Value Proposition side Value proposition = Product-service combination http://www.businessmodelalchemist.com
Part 3: Value Proposition side Value proposition = Product-service combination Which products and services do you offer that help your customer get either a functional, social, or emotional job done, or help him/her satisfy basic needs? http://www.businessmodelalchemist.com
Part 3: Value Proposition side Tangible (e.g. manufactured goods, face-to-face customer service) Digital/virtual (e.g. downloads, online recommendations) Intangible (e.g. copyrights, quality assurance) Financial (e.g. investment funds, financing services) http://www.businessmodelalchemist.com
Part 3: Value Proposition side Pain relievers • How do your products / services eliminate or reduce negative emotions, undesired costs and situations and risks? http://www.businessmodelalchemist.com
Part 3: Value Proposition side Gain creators • How do your products / services create benefits your customer expects, desires or would be surprised by? http://www.businessmodelalchemist.com
Part 3: Value Proposition side http://www.businessmodelalchemist.com
Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
Part 4: Competing value propositions “ Whether it’s Google or Apple or free software, we’ve got some fantastic competitors and it keeps us on our toes. Bill Gates ”
Part 4: Competing value propositions Value Propositions compete with others for the same customer segment http://www.businessmodelalchemist.com
Part 4: Competing value propositions http://www.businessmodelalchemist.com
Conclusion Last question to answer Is there a real fit between your value proposition and what customers are looking for?

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Value Proposition Designer Canvas - Background & Aim

  • 1. Value Proposition Designer Opportunity recognition WORKSHOP This work is licensed under Creative Commons Attribution Non Commercial 3.0
  • 2. Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
  • 3. Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
  • 4. Part 1: Background & aim Origin: Lean start-up movement and business model canvas
  • 5. Part 1: Background & aim Value proposition designer canvas Goal 1 Getting to know your customer (even) better Goal 2 Developing products & services that have a much better fit with the jobs and problems of these customers Instead of pushing a technology, product or service that your customers don’t use
  • 7. Part 1: Background & aim Focus on Value proposition Customer segment(s) value “ What bring can I “ Who are myand customers to my customer(s)? ” what frustrates them today? ”
  • 8. Part 1: Background & aim Goal: achieving (product-market) fit Absence of fit will lead to failure, even for products with great technologies or great products for the wrong customers. http://www.businessmodelalchemist.com
  • 9. Part 1: Background & aim http://www.businessmodelalchemist.com
  • 10. Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
  • 11. Part 2: Customer side The golden rule for every business man is: Orison Swett Marden “ Put yourself in your customer’s place ” Bill Gates “ Your most unhappy customers are your greatest source of learning ”
  • 13. Part 2: Customer side Getting to know your customers, relates to 3 aspects: • Needs they are trying to satisfy • Problems they are trying to solve • Tasks they are trying to complete
  • 14. Part 2: Customer side Customer jobs • Functional jobs (tasks) • Social jobs (e.g. gain power / status) • Emotional jobs (e.g. feel good) • Basic needs (e.g. communication) http://www.businessmodelalchemist.com
  • 15. Part 2: Customer side Customer pains • Negative emotions (frustrations) • Undesired costs and situations (time, money, underperformance, mistakes) • Risks (technical, social, financial) http://www.businessmodelalchemist.com
  • 16. Part 2: Customer side Customer gains • Benefits customer expects, desires or would be surprised by • Incl. functional utility, social gains, positive emotions and cost savings http://www.businessmodelalchemist.com
  • 17. Part 2: Customer side Part 2: Customer side “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” Zig Ziglar http://www.businessmodelalchemist.com
  • 18. Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
  • 19. Part 3: Value Proposition side “ The absolute fundamental aim is to make money out of satisfying customers John Egan ”
  • 20. Part 3: Value Proposition side Value proposition = Product-service combination http://www.businessmodelalchemist.com
  • 21. Part 3: Value Proposition side Value proposition = Product-service combination Which products and services do you offer that help your customer get either a functional, social, or emotional job done, or help him/her satisfy basic needs? http://www.businessmodelalchemist.com
  • 22. Part 3: Value Proposition side Tangible (e.g. manufactured goods, face-to-face customer service) Digital/virtual (e.g. downloads, online recommendations) Intangible (e.g. copyrights, quality assurance) Financial (e.g. investment funds, financing services) http://www.businessmodelalchemist.com
  • 23. Part 3: Value Proposition side Pain relievers • How do your products / services eliminate or reduce negative emotions, undesired costs and situations and risks? http://www.businessmodelalchemist.com
  • 24. Part 3: Value Proposition side Gain creators • How do your products / services create benefits your customer expects, desires or would be surprised by? http://www.businessmodelalchemist.com
  • 25. Part 3: Value Proposition side http://www.businessmodelalchemist.com
  • 26. Value Proposition Designer Canvas Part 1 Part 3 Background & aim Value proposition side Part 2 Part 4 Customer side Dealing with competing value propositions
  • 27. Part 4: Competing value propositions “ Whether it’s Google or Apple or free software, we’ve got some fantastic competitors and it keeps us on our toes. Bill Gates ”
  • 28. Part 4: Competing value propositions Value Propositions compete with others for the same customer segment http://www.businessmodelalchemist.com
  • 29. Part 4: Competing value propositions http://www.businessmodelalchemist.com
  • 30. Conclusion Last question to answer Is there a real fit between your value proposition and what customers are looking for?